ML320 CDI delayed delivery
Thread Starter
Super Member
Joined: Dec 2005
Posts: 647
Likes: 0
From: Copenhagen, Denmark, Europe
2011 E-class coupe, 2012 C-class
ML320 CDI delayed delivery
Hi
I ordered my ML 320 CDI over seven months ago and it still has not arrived, the delivery date was approximately by end of March and at the latest on 20th of April. I called the dealer two weeks ago and on the phone he could not tell me where the car was. He later sent me an email in which he explained the car has been produced (February production) but for some unknown reasons it still was in US and that it could not be released for export to Denmark. He also said that they have ordered many other ML's after my order was placed and that the first lot of these cars were to be delivered within the next two weeks here in Denmark.
I called him again today and he still hasn’t got any answer for what’s wrong. He said that I can have one of the other MLs as an “upfront-car” until mine arrives. They tell me that the delivery time from US to Europe is two months, given that the car is released!
I am so frustrated about this because I have waited such a long time for this car and my patience is running out
. My wife and I have planned a journey to Italy in May with this car but now it looks as if these plans are going down the drain thanks to incompetent Mercedes staff.
Has anyone here had any similar experience?
Best regards
Shah
I ordered my ML 320 CDI over seven months ago and it still has not arrived, the delivery date was approximately by end of March and at the latest on 20th of April. I called the dealer two weeks ago and on the phone he could not tell me where the car was. He later sent me an email in which he explained the car has been produced (February production) but for some unknown reasons it still was in US and that it could not be released for export to Denmark. He also said that they have ordered many other ML's after my order was placed and that the first lot of these cars were to be delivered within the next two weeks here in Denmark.
I called him again today and he still hasn’t got any answer for what’s wrong. He said that I can have one of the other MLs as an “upfront-car” until mine arrives. They tell me that the delivery time from US to Europe is two months, given that the car is released!
I am so frustrated about this because I have waited such a long time for this car and my patience is running out
. My wife and I have planned a journey to Italy in May with this car but now it looks as if these plans are going down the drain thanks to incompetent Mercedes staff. Has anyone here had any similar experience?
Best regards
Shah
MBWorld Fanatic!
Joined: Nov 2001
Posts: 4,260
Likes: 6
From: Philadelphia area
2010 ML550, 2010 E350 4M, 1966 Corvette Convt C2
There could be many reasons, perhaps one of the options you ordered has been backordered, perhaps there is some sort of a problem with the vehicle .or it went
Thread Starter
Super Member
Joined: Dec 2005
Posts: 647
Likes: 0
From: Copenhagen, Denmark, Europe
2011 E-class coupe, 2012 C-class
Sosh>
They tell me that the production of the car is complete but due to some unknown reason it cannot be released for export to Denmark.
They tell me that the production of the car is complete but due to some unknown reason it cannot be released for export to Denmark.
MBWorld Fanatic!
Joined: Jul 2003
Posts: 6,770
Likes: 1,264
From: Lake Oswego, OR
2020 GLE 450; 2023 BMW M2 Coupe
Delay
Originally Posted by AR.Shah
Sosh>
They tell me that the production of the car is complete but due to some unknown reason it cannot be released for export to Denmark.
They tell me that the production of the car is complete but due to some unknown reason it cannot be released for export to Denmark.
Thread Starter
Super Member
Joined: Dec 2005
Posts: 647
Likes: 0
From: Copenhagen, Denmark, Europe
2011 E-class coupe, 2012 C-class
Originally Posted by GregW / Oregon
Has the dealer received others of this model, or is your the first. Could be some Danish regulation regarding the diesel?
Almost a Member!
Joined: Apr 2005
Posts: 62
Likes: 0
From: south wales uk
SLK230K & SLK350
I am having a test drive of a ML320 cdi but yesterday I was reading that a new range of cleaner diesels (all models) is on its way looks like 2007 for the UK, just wondering what affect this could have on present day cars, like the one I might buy in the coming weeks.
gary
gary
Thread Starter
Super Member
Joined: Dec 2005
Posts: 647
Likes: 0
From: Copenhagen, Denmark, Europe
2011 E-class coupe, 2012 C-class
Yes I have also read about these new BlueTec diesel engines which are going to be much cleaner than any other engines ever produced. In order to run these engines, a seperate tank with "AdBlue" liquide (a sort of non-smelling synthetic urine!) must be filled in a seperate tank when filling up conventional diesel at the petrolstation. Later it is automatically added to the exhaust-system.
In autum the E320 CDI (a completely redesigned, less polluting & consuming engine) with BlueTec will be launched on the US market, whereas the AdBlue infrastructure is still being developed in Europe. Therefore I don't think that we will see this technology before 2007 here in Europe and sadly I don't believe that we will be able to upgrade the current engines with this BlueTec technology.
In autum the E320 CDI (a completely redesigned, less polluting & consuming engine) with BlueTec will be launched on the US market, whereas the AdBlue infrastructure is still being developed in Europe. Therefore I don't think that we will see this technology before 2007 here in Europe and sadly I don't believe that we will be able to upgrade the current engines with this BlueTec technology.
Last edited by AR.Shah; Apr 23, 2006 at 08:26 AM.
Trending Topics
Super Member
Joined: Feb 2006
Posts: 669
Likes: 81
S63 COUPE M157
Damn! I feel really sad for you! What a dissapointment! But dont be too sad, the delay is common in many countries of Europe! When I went to our locar MB dealership here in Czech Republic, the salesman told me that I will have to wait appr. 4-5 months for the car. I felt like I was ordering a some kind of exotic....that was just horrible. So I simply decided to use a different way and I ordered my ML from Germany, it was shipped in 1 week and I was more than satisfied. The company name was ImpexCar >> http://www.impexcar.com/ However, I am not sure if they are in Denmark.....
MB World Stories
The Best of Mercedes & AMG
Manual Mercedes? 6 Times Sindelfingen Let Drivers Have All The Fun
Verdad Gallardo
Mercedes SLR McLaren 722 S Is Extremely Rare Example Modified by McLaren
Verdad Gallardo
8 Classic Boxy Mercedes Designs That Have Aged Like Fine Wine
Verdad Gallardo
Flawlessly Restored Mercedes 190E Evo II Heads to Auction
Verdad Gallardo
Electric Mercedes C-Class Unveiled: 11 Things You Need to Know
Verdad Gallardo
Mercedes EQS Gets A Major Update: Everything You Need to Know
Verdad Gallardo
5 Underrated Mercedes-Benz Models That Don't Get the Love They Deserve
Verdad Gallardo
Mercedes 300D Has Pushed Well Past 1 Million Miles and It Ain't Stopping
Verdad Gallardo
10 Most Reliable Mercedes-Benz Models You Can Buy Used
Verdad Gallardo
Thread Starter
Super Member
Joined: Dec 2005
Posts: 647
Likes: 0
From: Copenhagen, Denmark, Europe
2011 E-class coupe, 2012 C-class
Wow that sounds really great, nice picture btw. Initially I was told that there would be a good chance to get the car in February (4 months) and therefore I placed the order and paid the deposit. Two weeks after I received a mail confirming that delivery date will be end of March and at the latest on 20th of April, which is 6 months! I thought, well ok I can live with that and planned things accordingly and now I have to wait at least another two months! This is too much , they could a least have told me that the car was going to be further delayed. This is a clear example of bad customer service. 
I am going to call that **** salesperson tomorrow to get the final delivery date.
, they could a least have told me that the car was going to be further delayed. This is a clear example of bad customer service. I am going to call that **** salesperson tomorrow to get the final delivery date.
Thread Starter
Super Member
Joined: Dec 2005
Posts: 647
Likes: 0
From: Copenhagen, Denmark, Europe
2011 E-class coupe, 2012 C-class
Btw just noticed something, is your speedometer in the picture showing 220km/h? Wow how was the handling and feeling at that speed?
Newbie
Joined: Apr 2006
Posts: 1
Likes: 0
From: Germany
SLK230
ML-Delivery
Hi Shah,
I did order my ML350 on 3rd August 2005.
The car was build sometime in the middle of February.
The ship left the US harbour very late on 21st of March.
The ship arrived in Bremerhaven, Germany on 5th of April.
Today we have 24. April and I still waiting for my car.
The promised delivery was for March.
Than I got final date for 21st of April, but all these dates have gone.
Today we have 8.7 month after I placed the order.
So I can feel how you are feeling.
I hope the performance of the car and the enjoyment with the car will compensate for the long waiting.
Kind regards
St-Stern
I did order my ML350 on 3rd August 2005.
The car was build sometime in the middle of February.
The ship left the US harbour very late on 21st of March.
The ship arrived in Bremerhaven, Germany on 5th of April.
Today we have 24. April and I still waiting for my car.
The promised delivery was for March.
Than I got final date for 21st of April, but all these dates have gone.
Today we have 8.7 month after I placed the order.
So I can feel how you are feeling.
I hope the performance of the car and the enjoyment with the car will compensate for the long waiting.
Kind regards
St-Stern
Thread Starter
Super Member
Joined: Dec 2005
Posts: 647
Likes: 0
From: Copenhagen, Denmark, Europe
2011 E-class coupe, 2012 C-class
Hi ML-Stern,
Almost 9 months!! I feel really sorry on your behalf. You should complain about this and get some sort of compensation. That is too much.
I had a word with the sales person today, he said that the car has been shipped recently and the delivery time will be approximately in 3 weeks here in Denmark. It sounded a bit optimistic, I think. Lets see what happens..
Almost 9 months!! I feel really sorry on your behalf. You should complain about this and get some sort of compensation. That is too much.
I had a word with the sales person today, he said that the car has been shipped recently and the delivery time will be approximately in 3 weeks here in Denmark. It sounded a bit optimistic, I think. Lets see what happens..
Last edited by AR.Shah; Apr 24, 2006 at 05:59 PM.
Thread Starter
Super Member
Joined: Dec 2005
Posts: 647
Likes: 0
From: Copenhagen, Denmark, Europe
2011 E-class coupe, 2012 C-class
Yes Yes Yes.. Finally some good news! Just recieved a mail confirming delivery. The car will arrive at the dealership on the 8th of May and it will take a few days to have the car ready. It seems the delay was due to the dieselfilter, which at the time of ordering was an extra option here in Denmark. This is so exciting, lets see if they keep this one 
Last edited by AR.Shah; Apr 25, 2006 at 08:08 PM.
Thread Starter
Super Member
Joined: Dec 2005
Posts: 647
Likes: 0
From: Copenhagen, Denmark, Europe
2011 E-class coupe, 2012 C-class
One thing is for sure: Never trust Mercedes Benz delivery dates! I was suppose to get the car this week and wrote an email to the dealer a few days ago to confirm the precise date of pickup. After no response I called him on his mobile today and he was on his way to Formula1 - Grand Prix in Spain! He had absolutely no idea about what was going on. Later he called back and said that I could have the car next week but not sure about what day it would be.
All this is so unprofessional.
I have to reschedule my holiday plans all the time and it’s so tiring. I really hope that this car has been worth the wait as my second option would have been a SLK, which could have been delivered within 3 weeks from Germany. My wife still thinks we should have had the SLK but I persisted on the ML. I wonder if there are same delivery problems for cars shipped from Germany to the US- market?
I was suppose to get the car this week and wrote an email to the dealer a few days ago to confirm the precise date of pickup. After no response I called him on his mobile today and he was on his way to Formula1 - Grand Prix in Spain! He had absolutely no idea about what was going on. Later he called back and said that I could have the car next week but not sure about what day it would be. All this is so unprofessional.
I have to reschedule my holiday plans all the time and it’s so tiring. I really hope that this car has been worth the wait as my second option would have been a SLK, which could have been delivered within 3 weeks from Germany. My wife still thinks we should have had the SLK but I persisted on the ML. I wonder if there are same delivery problems for cars shipped from Germany to the US- market?
MBWorld Fanatic!
Joined: Nov 2001
Posts: 4,260
Likes: 6
From: Philadelphia area
2010 ML550, 2010 E350 4M, 1966 Corvette Convt C2
Originally Posted by AR.Shah
One thing is for sure: Never trust Mercedes Benz delivery dates! I was suppose to get the car this week and wrote an email to the dealer a few days ago to confirm the precise date of pickup. After no response I called him on his mobile today and he was on his way to Formula1 - Grand Prix in Spain! He had absolutely no idea about what was going on. Later he called back and said that I could have the car next week but not sure about what day it would be.
All this is so unprofessional. I have to reschedule my holiday plans all the time and it’s so tiring. I really hope that this car has been worth the wait as my second option would have been a SLK, which could have been delivered within 3 weeks from Germany. My wife still thinks we should have had the SLK but I persisted on the ML. I wonder if there are same delivery problems for cars shipped from Germany to the US- market?
I was suppose to get the car this week and wrote an email to the dealer a few days ago to confirm the precise date of pickup. After no response I called him on his mobile today and he was on his way to Formula1 - Grand Prix in Spain! He had absolutely no idea about what was going on. Later he called back and said that I could have the car next week but not sure about what day it would be. All this is so unprofessional.
I have to reschedule my holiday plans all the time and it’s so tiring. I really hope that this car has been worth the wait as my second option would have been a SLK, which could have been delivered within 3 weeks from Germany. My wife still thinks we should have had the SLK but I persisted on the ML. I wonder if there are same delivery problems for cars shipped from Germany to the US- market?
Super Member
Joined: Feb 2006
Posts: 669
Likes: 81
S63 COUPE M157
Originally Posted by AR.Shah
Btw just noticed something, is your speedometer in the picture showing 220km/h? Wow how was the handling and feeling at that speed?
In my opinion, ML is the best diesel SUV and I wouldnt get an SLK instead of my ML.
Last edited by GMBALL; May 11, 2006 at 02:40 PM.
Thread Starter
Super Member
Joined: Dec 2005
Posts: 647
Likes: 0
From: Copenhagen, Denmark, Europe
2011 E-class coupe, 2012 C-class
Originally Posted by GMBALL
In my opinion, ML is the best diesel SUV and I wouldnt get an SLK instead of my ML.
Thanks
Super Member
Joined: Feb 2006
Posts: 669
Likes: 81
S63 COUPE M157
Originally Posted by AR.Shah
Wow this assures me that I've made the right choice Thanks
Thanks
Thread Starter
Super Member
Joined: Dec 2005
Posts: 647
Likes: 0
From: Copenhagen, Denmark, Europe
2011 E-class coupe, 2012 C-class
I had a short test drive of the ML320 CDI last year and I was convinced at the spot, this was what I had been looking for. Good design and a very quiet and powerful diesel engine. Really looking forward to it. 
Good design and a very quiet and powerful diesel engine. Really looking forward to it.
Thread Starter
Super Member
Joined: Dec 2005
Posts: 647
Likes: 0
From: Copenhagen, Denmark, Europe
2011 E-class coupe, 2012 C-class
Still no ML in sight. Car arrived at Bremerhaven on the 11th of May. Today more than three weeks and several exceeded deadlines later; I was told that I could perhaps get the car on 1st of June. (Btw. Bremerhaven is 300 miles from Copenhagen! )
What’s wrong with their supply chain? Why does it take four months from production to delivery? I’m certain that DaimlerChrysler is loosing a lot on this inefficiency and getting plenty frustrated customers. Are they perhaps inspecting all the cars received from the Alabama plant in Germany? If so they need to learn the basics of quality management!
)What’s wrong with their supply chain? Why does it take four months from production to delivery? I’m certain that DaimlerChrysler is loosing a lot on this inefficiency and getting plenty frustrated customers. Are they perhaps inspecting all the cars received from the Alabama plant in Germany? If so they need to learn the basics of quality management!
Newbie
Joined: May 2006
Posts: 15
Likes: 0
From: Scotland, UK
ML320CDi
Delivery Problems
Not good news reading this thread. I am still waiting for delivery of ML320CDi from UK Dealership, was due on 11th May still no sign. Worse still dealer cannot even trace car other than it left US by sea in February. Have agreed to deliver demo ML320 on 1st June. Any other users with UK delivery problems or is this endemic across Europe?
Newbie
Joined: May 2006
Posts: 15
Likes: 0
From: Scotland, UK
ML320CDi
Delivery Update
Dealer just called this morning, ML turned up on forecourt without warning, he looked on systems the day previous and only information was that it had been shipped from US.
Delighted that the car has arrived but not impressed with MB logistics, if you can track a $30 FedEx parcel from the US surely one would have thought that you could track a £45,000 vehicle!
Delighted that the car has arrived but not impressed with MB logistics, if you can track a $30 FedEx parcel from the US surely one would have thought that you could track a £45,000 vehicle!
