Notices
M-Class (W164) 2006-2011: ML280CDI, ML320CDI, ML420CDI, ML350, ML500, ML550

ML350 Gear Shifter Came Off!

 
Old 04-19-2012, 11:02 AM
  #1  
Newbie
Thread Starter
 
Join Date: Apr 2012
Posts: 3
Likes: 0
Received 0 Likes on 0 Posts
ML350
ML350 Gear Shifter Came Off!

Hi,

We have a 2010 ML350 and in the middle of shifting from park to reverse and into drive, the Gear Shifter came off and made it impossible to move the car back into park. Has anyone else had this problem or heard of it?!?! MB is claiming that we caused the damage so the warranty does not cover the problem.

We also have an E-Class that, like the ML, has the gear shift behind the steering wheel (as opposed to in the middle console) and have never had any problems. Can you imagine having the shifter come apart while driving?

The whole thing is so incredible I can't articulate it correctly. Would appreciate any insight/advice/known defect or any guidance at all.

Thanks in advance.
DashCA is offline  
Old 04-19-2012, 07:37 PM
  #2  
Super Member
 
dgiturbo's Avatar
 
Join Date: Dec 2007
Location: Woodstock, IL
Posts: 895
Received 2 Likes on 2 Posts
His 2013 RAM Cummins Turbo Diesel Laramie; Her's 2007 ML320 CDI P3; Kids 2010 "4Matic" Impreza
Your the first I have ever heard about in any vehicle. I would guess if you tried to shift it like an older GM automatic with the column shifter, eventually it could break. If they are claiming abuse, they probably are looking at areas where the retainers broke and can see damage. If that's the case, it's on you my friend.
If you can convince them that it was material fatigue or some other defect, then you got them.
By the way, if you switch off and remove the key, the vehicle will go to park by itself.
Keep us posted.
dgiturbo is offline  
Old 04-19-2012, 08:25 PM
  #3  
Newbie
Thread Starter
 
Join Date: Apr 2012
Posts: 3
Likes: 0
Received 0 Likes on 0 Posts
ML350
Shift normally, the way it was intended to be shifted. Not a lot of force and not like an old buick...

Their argument was that, "if it came off, it means that you were shifting too hard." But when asked about the potential for it to be defected, they just shrugged it off. Very frustrating.
DashCA is offline  
Old 04-19-2012, 08:39 PM
  #4  
Member
 
Join Date: Dec 2006
Location: Endicott NY
Posts: 158
Received 0 Likes on 0 Posts
2014 ML350 Bluetec,2012 C300 4matic sport
Sorry to hear about this issue. I am on my second ML. Had an 06 and currently have an 09. Never experienced this issue or even a hint of the shifter feeling as though it is going to fall apart. I do remember the sales person mentioning you only need slight pressure to engage. Not saying you are exerting a lot of force, just mentioning it.

I am sure if others are experiencing this more would be on this forum complaining. keep us posted
MAmendola is offline  
Old 01-24-2013, 01:12 PM
  #5  
Newbie
 
Join Date: Jan 2013
Posts: 3
Likes: 0
Received 0 Likes on 0 Posts
2009 ML350
ML350 Gear Shift came off

This just happened to me! Barely an inch of snow and trying to get out of my driveway and the wheels spun. I was trying to switch gears just lightly tapped on the lever and it came off. It is barely hanging by what feels like a thread inside the housing. It will be interesting to hear what the dealer has to say.
VAGemini is offline  
Old 01-24-2013, 01:24 PM
  #6  
Senior Member
 
Cyber GS's Avatar
 
Join Date: Mar 2011
Location: NYC / LI
Posts: 431
Likes: 0
Received 0 Likes on 0 Posts
2013 CTS-V, 2017 Audi Q7 / Past MB's: 2011 ML350 & 2012 ML350
Originally Posted by VAGemini View Post
This just happened to me! Barely an inch of snow and trying to get out of my driveway and the wheels spun. I was trying to switch gears just lightly tapped on the lever and it came off. It is barely hanging by what feels like a thread inside the housing. It will be interesting to hear what the dealer has to say.
This is incredible, I wonder if this has occurred on any other Benz models that have the same type of shifter.
Cyber GS is offline  
Old 01-25-2013, 04:08 AM
  #7  
Super Member
 
iankayem's Avatar
 
Join Date: Jul 2010
Location: Australia
Posts: 624
Likes: 0
Received 2 Likes on 2 Posts
X350d GLE500e 2017, ML350 BlueTec 2012(sold), A200 2013, ML350CDI 2009(sold), Aston Martin DB7 2003
If you are still under warranty, and you are sure it never got abused (even accidentally), then when they say you have to pay, make sure you keep the broken part.

Take that part to an engineer or metallurgist for a report (they charge like lawyers) and then try the small claims tribunal or equivalent in your neighborhood.
iankayem is offline  
Old 01-28-2013, 09:32 AM
  #8  
Senior Member
 
Join Date: May 2011
Posts: 403
Likes: 0
Received 2 Likes on 1 Post
ML350
Pictures?
chikoo is offline  
Old 01-28-2013, 09:41 AM
  #9  
Senior Member
 
Cyber GS's Avatar
 
Join Date: Mar 2011
Location: NYC / LI
Posts: 431
Likes: 0
Received 0 Likes on 0 Posts
2013 CTS-V, 2017 Audi Q7 / Past MB's: 2011 ML350 & 2012 ML350
Originally Posted by chikoo View Post
Pictures?
Yeah, I would also like to see what it looks like if possible.
Cyber GS is offline  
Old 01-28-2013, 06:36 PM
  #10  
Senior Member
 
Join Date: Sep 2009
Location: Toronto, Canada
Posts: 357
Received 1 Like on 1 Post
2013 E350 BlueTec, 2011 VW Jetta TDI
OP have you called M-B to ask it be fixed under warranty?
You could take a video of it and post on YouTube if M-B refused to fix!
It's likely metal fatigue/defect.
DC-IT is offline  
Old 03-08-2013, 01:29 PM
  #11  
Newbie
 
Join Date: Jan 2013
Posts: 3
Likes: 0
Received 0 Likes on 0 Posts
2009 ML350
meant to respond sooner. When I finally got to the dealer (had to wait for the weekend due to ice) I got the sense they had seen this before. They replaced the steering column at no charge - I was due for service and that is all I paid for much to my relief. FYI....forgot to mention this was a 2009 ML350. One of the service agents said he recalled seeing this on an E class as well. Car went in at around 4:00pm on a Monday and they had it back to me by noon the next day. No accusations of hitting the lever to hard,
VAGemini is offline  
Old 03-09-2013, 11:33 AM
  #12  
Member
 
Join Date: Mar 2010
Posts: 93
Likes: 0
Received 0 Likes on 0 Posts
2009 ML550
What are you all doing in you MBs??? I am jealous
medic is offline  
Old 03-12-2013, 01:33 AM
  #13  
Junior Member
 
Grau E350's Avatar
 
Join Date: May 2010
Posts: 63
Likes: 0
Received 0 Likes on 0 Posts
Mercedes product
I remember another member of MBWorld that had the same issue. The dealer blamed him for abuse. It was either an M-Class or E-Class.

If this is true, someone owes that guy an apology.
Grau E350 is offline  
Old 03-12-2013, 09:57 AM
  #14  
Senior Member
 
Cyber GS's Avatar
 
Join Date: Mar 2011
Location: NYC / LI
Posts: 431
Likes: 0
Received 0 Likes on 0 Posts
2013 CTS-V, 2017 Audi Q7 / Past MB's: 2011 ML350 & 2012 ML350
Originally Posted by medic View Post
What are you all doing in you MBs??? I am jealous
^^Funny Stuff^^
Cyber GS is offline  
Old 03-12-2013, 09:14 PM
  #15  
Member
 
sheepdog8's Avatar
 
Join Date: Mar 2013
Location: Braselton,GA
Posts: 142
Likes: 0
Received 0 Likes on 0 Posts
2008 ML320cdi Irid.silver, 2013 VW Jetta Prem. Tdi Dsg red
I had to explain to my wife how the shifter works & to be very gentle, no force needed. (Whenever she decides to borrow it to fill with large things she bought I didn't know about...)
sheepdog8 is offline  
Old 03-15-2013, 11:13 AM
  #16  
Newbie
 
Join Date: Jan 2013
Posts: 3
Likes: 0
Received 0 Likes on 0 Posts
2009 ML350
Originally Posted by Grau E350 View Post
I remember another member of MBWorld that had the same issue. The dealer blamed him for abuse. It was either an M-Class or E-Class.

If this is true, someone owes that guy an apology.
Which is why I posted the results of my trip to the dealer. I hope he sees the thread and lets the dealer know because you are correct they owe hime not only an apology but some cash. As I recall it was a very expensive repair - which I was really concerned about.
VAGemini is offline  
Old 11-23-2013, 02:07 PM
  #17  
Newbie
 
Join Date: Nov 2013
Posts: 1
Likes: 0
Received 0 Likes on 0 Posts
GL320cdi
This just happened on my 2008 GL320 cdi. I just went to shift to reverse and it just snapped. I'm out of warranty and was hoping to find out the cost of repair and what parts need to be replaced. Any advice would be greatly appreciated.
Serendipity1 is offline  
Old 11-24-2013, 11:00 PM
  #18  
Junior Member
 
Join Date: Nov 2013
Posts: 21
Likes: 0
Received 0 Likes on 0 Posts
2003 honda pilot
it happened on the 2008 ML350 that the previous owner of the car I brought had. (the car is being delivered to me on 12/2 when we finalize the sale.) Not an uncommon problem on the 2nd Gen. ML's along with the balance shaft issues mainly on 2006-2007, transmission valve body issues on the 7 speed, front diff problems, steering wheel rack and pump problems, along with water leaks on some 2nd gens. I got a very good deal price wise, so I'll take my chances-BUT the 2006-2011 maintenance and repair wise if one doesn't have a good warranty, is NOT for the financially fainthearted.
kenleepearl is offline  
Old 02-27-2018, 03:43 AM
  #19  
Newbie
 
Join Date: Feb 2018
Posts: 4
Likes: 0
Received 0 Likes on 0 Posts
2011 E 350 Wagon
Exclamation My Gear shift Leave Broke Off, Too!

DASHCA and VAGami - Hey you guys - I have a 2011 E 350 wagon, and on Oct. 32, 22015, while executing a 3-point turn, as I attempted to shift from Drive into Reverse, the gear shift lever broke completely off and stranded me in park, blocking 2 1/2 lanes of traffic. I towed my car into Beverly Hills MB where the service writer told me he had never seen or heard of that ever happening. My car was on extended warranty (I bought it used) but they replaced the lever and did not charge me anything.

See Pix below:



happening. My car was on extended warranty (I bought it used) but they replaced the lever and did not charge me anything.
LloydGordon is offline  
 

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 

Thread Tools
Search this Thread
Rate This Thread
Rate This Thread:
You have already rated this thread Rating: Thread Rating: 1 votes, 5.00 average.

Quick Reply: ML350 Gear Shifter Came Off!


Contact Us - About Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service

© 2019 MH Sub I, LLC dba Internet Brands

We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites.
 
  • Ask a Question
    Get answers from community experts
Question Title:
Description:
Your question will be posted in: