Turn Key and nothing happens...and other electrical grimlims
So, here's what I've found and repairs some switches for those who are handy and have basic tools(sorry no photos).
First, to get the ignition switch out does not require dashboard disassembly on an ML. You only need telescope the column all the way out & raise it.
Second, pull the steering accordion (column dash filler) toward the steering wheel. Its held on by snap locks which release easily. Once the cover releases, pull it all the way up the column.
Third, using a wide blade standard screw driver (plastic trim tool) rotate the ignition switch escutcheon (trim ring) counter clockwise until the EIS releases into the dash pad.
Fourth, reach in through the opening at the base of the steering column where you previously removed the cover. Grab the EIS module and rotate it so you can observe the 2 harness connectors. Using needle nosed pliers, through the ignition mounting hole, disconnect the 2 plugs. Now you can pull the EIS module out though the steering column gap (after rotating the switch a little to clear). A quick diagnose is to place the EIS module in the freezer for 20 minutes then pull the 2 connectors through the dash panel mounting hole, reconnect them to the chilled switch outside the dash and retry start up sequence (this also can be performed by spraying the back of the module using electronic component freeze or canned air (CO2) held upside down. Another test would be warming the EIS with a hair drier. This will prove what I've found with said defective switches, cold solder joints.
Fifth, With the EIS module on a bench (kitchen table) carefully pry the rear cover off the EIS module using feeler gauge blades placed under the lock tabs. Next, carefully pry the printed circuit board out of the EIS module by un-clipping the locking tabs. Make sure you pull the PC board straight out to avoid breaking the inside 3 terminal plug (white in color). What you may find is the white connector plug that connects the outer PC board has stayed connected to the inside terminals of the module (this has come un-soldered (fractured) from the main PC board causing your failure). The fact is, that this is technically a "cold solder" connection thus affected by heat/cold.
Sixth, pull the white connector(3 pin) out of the module housing and re-solder it the the PC main board. While you're inside the module, using a Q-tip, clean the infra red receptor chip in the middle of the main PC Board located on the inside facing part of the PC board (its aligned with the clear plastic lens in the middle gear mechanism of the module (this repairs intermittent communication issues). I suspect this is the problem most EIS rebuilders face when reconditioning bad switches. You can retest the repaired switch with the 2 plugs still passed through the mounting hole in dash pad. Once repaired, reverse the disassembly process. The repair doesn't require new EIS coding or key programming. I also suspect this issue occurs more frequently in the warmer, dustier climates. Saves wallet bleeding and visit to your favorite MB dealer. Enjoy!

Thanks guys
Saved me over $1500!!!!
I have a MY11 R300 and had the same problems. The car would start first thing in the morning when I turned the key but later in the day it would take numerous tries to have the car recognise the key and start the car
Took out the EIS as described though I had to fiddle a bit to remove it from under the steering wheel
The 3 pin white connector on the circuit board completely broke away when I opened the EIS (noobie me )
I then brought the board and white connector to have it soldered by a local expert electrician and then reinstalled the EIS
Havent had any problems since
my white connector seems pretty fixed in there so do I ask the guy to solder the back side of the board or do I gently pull out the white connector - thank you
Last edited by Maj. Dundee; Feb 8, 2021 at 11:01 AM.
Thanks to everyone else that provided detailed instructions and pictures as well. I also had the broken connector and did the soldering myself.
So, here's what I've found and repairs some switches for those who are handy and have basic tools(sorry no photos).
First, to get the ignition switch out does not require dashboard disassembly on an ML. You only need telescope the column all the way out & raise it.
Second, pull the steering accordion (column dash filler) toward the steering wheel. Its held on by snap locks which release easily. Once the cover releases, pull it all the way up the column.
Third, using a wide blade standard screw driver (plastic trim tool) rotate the ignition switch escutcheon (trim ring) counter clockwise until the EIS releases into the dash pad.
Fourth, reach in through the opening at the base of the steering column where you previously removed the cover. Grab the EIS module and rotate it so you can observe the 2 harness connectors. Using needle nosed pliers, through the ignition mounting hole, disconnect the 2 plugs. Now you can pull the EIS module out though the steering column gap (after rotating the switch a little to clear). A quick diagnose is to place the EIS module in the freezer for 20 minutes then pull the 2 connectors through the dash panel mounting hole, reconnect them to the chilled switch outside the dash and retry start up sequence (this also can be performed by spraying the back of the module using electronic component freeze or canned air (CO2) held upside down. Another test would be warming the EIS with a hair drier. This will prove what I've found with said defective switches, cold solder joints.
Fifth, With the EIS module on a bench (kitchen table) carefully pry the rear cover off the EIS module using feeler gauge blades placed under the lock tabs. Next, carefully pry the printed circuit board out of the EIS module by un-clipping the locking tabs. Make sure you pull the PC board straight out to avoid breaking the inside 3 terminal plug (white in color). What you may find is the white connector plug that connects the outer PC board has stayed connected to the inside terminals of the module (this has come un-soldered (fractured) from the main PC board causing your failure). The fact is, that this is technically a "cold solder" connection thus affected by heat/cold.
Sixth, pull the white connector(3 pin) out of the module housing and re-solder it the the PC main board. While you're inside the module, using a Q-tip, clean the infra red receptor chip in the middle of the main PC Board located on the inside facing part of the PC board (its aligned with the clear plastic lens in the middle gear mechanism of the module (this repairs intermittent communication issues). I suspect this is the problem most EIS rebuilders face when reconditioning bad switches. You can retest the repaired switch with the 2 plugs still passed through the mounting hole in dash pad. Once repaired, reverse the disassembly process. The repair doesn't require new EIS coding or key programming. I also suspect this issue occurs more frequently in the warmer, dustier climates. Saves wallet bleeding and visit to your favorite MB dealer. Enjoy!

Last edited by Jeff Wong; Jun 15, 2019 at 07:29 PM.
The Best of Mercedes & AMG
Broken 3 pin connector
Sorry it's not clear, but this is after the connection was soldered.
But I also recommend you check the other cold solder connections on the back side of the board for the pins ( extending on the opposite side of the board) on the board for the other two wire harnesses that plug into the EIS.
I found that these solder joints were also weak and about to fail. .
I made the repair and so far in one week, no recurrence of the issue.
nice easy repair. Combined time from disassembly, driving to the electronic shop and back for reinstall.about 2 hours.
Fixed it following the clear instructions above. The 3 pin connector had broken off.
Thanks Thumbdoctor !
So, here's what I've found and repairs some switches for those who are handy and have basic tools(sorry no photos).
First, to get the ignition switch out does not require dashboard disassembly on an ML. You only need telescope the column all the way out & raise it.
Second, pull the steering accordion (column dash filler) toward the steering wheel. Its held on by snap locks which release easily. Once the cover releases, pull it all the way up the column.
Third, using a wide blade standard screw driver (plastic trim tool) rotate the ignition switch escutcheon (trim ring) counter clockwise until the EIS releases into the dash pad.
Fourth, reach in through the opening at the base of the steering column where you previously removed the cover. Grab the EIS module and rotate it so you can observe the 2 harness connectors. Using needle nosed pliers, through the ignition mounting hole, disconnect the 2 plugs. Now you can pull the EIS module out though the steering column gap (after rotating the switch a little to clear). A quick diagnose is to place the EIS module in the freezer for 20 minutes then pull the 2 connectors through the dash panel mounting hole, reconnect them to the chilled switch outside the dash and retry start up sequence (this also can be performed by spraying the back of the module using electronic component freeze or canned air (CO2) held upside down. Another test would be warming the EIS with a hair drier. This will prove what I've found with said defective switches, cold solder joints.
Fifth, With the EIS module on a bench (kitchen table) carefully pry the rear cover off the EIS module using feeler gauge blades placed under the lock tabs. Next, carefully pry the printed circuit board out of the EIS module by un-clipping the locking tabs. Make sure you pull the PC board straight out to avoid breaking the inside 3 terminal plug (white in color). What you may find is the white connector plug that connects the outer PC board has stayed connected to the inside terminals of the module (this has come un-soldered (fractured) from the main PC board causing your failure). The fact is, that this is technically a "cold solder" connection thus affected by heat/cold.
Sixth, pull the white connector(3 pin) out of the module housing and re-solder it the the PC main board. While you're inside the module, using a Q-tip, clean the infra red receptor chip in the middle of the main PC Board located on the inside facing part of the PC board (its aligned with the clear plastic lens in the middle gear mechanism of the module (this repairs intermittent communication issues). I suspect this is the problem most EIS rebuilders face when reconditioning bad switches. You can retest the repaired switch with the 2 plugs still passed through the mounting hole in dash pad. Once repaired, reverse the disassembly process. The repair doesn't require new EIS coding or key programming. I also suspect this issue occurs more frequently in the warmer, dustier climates. Saves wallet bleeding and visit to your favorite MB dealer. Enjoy!

Just did this fix myself after putting it off for 6 months. Total time was 15 minutes to get to eis module (radio method) and uninstall /reinstall, 2 minutes to get ignition trim on and off and roughly 30 minutes of solder (set up and breakdown) very very straightforward process and starting my truck was instant.
2010 ml350
So, here's what I've found and repairs some switches for those who are handy and have basic tools(sorry no photos).
First, to get the ignition switch out does not require dashboard disassembly on an ML. You only need telescope the column all the way out & raise it.
Second, pull the steering accordion (column dash filler) toward the steering wheel. Its held on by snap locks which release easily. Once the cover releases, pull it all the way up the column.
Third, using a wide blade standard screw driver (plastic trim tool) rotate the ignition switch escutcheon (trim ring) counter clockwise until the EIS releases into the dash pad.
Fourth, reach in through the opening at the base of the steering column where you previously removed the cover. Grab the EIS module and rotate it so you can observe the 2 harness connectors. Using needle nosed pliers, through the ignition mounting hole, disconnect the 2 plugs. Now you can pull the EIS module out though the steering column gap (after rotating the switch a little to clear). A quick diagnose is to place the EIS module in the freezer for 20 minutes then pull the 2 connectors through the dash panel mounting hole, reconnect them to the chilled switch outside the dash and retry start up sequence (this also can be performed by spraying the back of the module using electronic component freeze or canned air (CO2) held upside down. Another test would be warming the EIS with a hair drier. This will prove what I've found with said defective switches, cold solder joints.
Fifth, With the EIS module on a bench (kitchen table) carefully pry the rear cover off the EIS module using feeler gauge blades placed under the lock tabs. Next, carefully pry the printed circuit board out of the EIS module by un-clipping the locking tabs. Make sure you pull the PC board straight out to avoid breaking the inside 3 terminal plug (white in color). What you may find is the white connector plug that connects the outer PC board has stayed connected to the inside terminals of the module (this has come un-soldered (fractured) from the main PC board causing your failure). The fact is, that this is technically a "cold solder" connection thus affected by heat/cold.
Sixth, pull the white connector(3 pin) out of the module housing and re-solder it the the PC main board. While you're inside the module, using a Q-tip, clean the infra red receptor chip in the middle of the main PC Board located on the inside facing part of the PC board (its aligned with the clear plastic lens in the middle gear mechanism of the module (this repairs intermittent communication issues). I suspect this is the problem most EIS rebuilders face when reconditioning bad switches. You can retest the repaired switch with the 2 plugs still passed through the mounting hole in dash pad. Once repaired, reverse the disassembly process. The repair doesn't require new EIS coding or key programming. I also suspect this issue occurs more frequently in the warmer, dustier climates. Saves wallet bleeding and visit to your favorite MB dealer. Enjoy!

I cannot tell you how thankful I am for the posted instructions. Whilst I had the unit apart I also re-flowed the solder to the microswitch suggested by another member, just to be sure.
Hopefully no more issues!!!
Thanks again ALL for this very informative post.




Last edited by E55Greasemonkey; May 7, 2020 at 11:11 PM.
So I removed the EIS and found this piece is broken.
What could this be? It's directly on the other side of the 3 pin connector.
I circled its location where I took it out from here.
This was where the teal device came from.
Do you what that teal device is and if I can buy it?
I've been looking over the internet for SMD resistor/ capacitor but I cant find one with teal color. It's dimension is 2 mm x 1 mm. I appreciate any suggestions.
i fix my eis years ago, I am not an electronic guy. So I removed the eis and sent it to luxauto. I listed his contact info, it’s buried in this tread. We still have this ml and it work perfect. Highly recommend you send it to him. I believe he charged a$100 to repair it.
i fix my eis years ago, I am not an electronic guy. So I removed the eis and sent it to luxauto. I listed his contact info, it’s buried in this tread. We still have this ml and it work perfect. Highly recommend you send it to him. I believe he charged a$100 to repair it.
luxautoelectronics.inc (211
)
So I removed the EIS and found this piece is broken.
What could this be? It's directly on the other side of the 3 pin connector.
I circled its location where I took it out from here.
This was where the teal device came from.
Do you what that teal device is and if I can buy it?
I've been looking over the internet for SMD resistor/ capacitor but I cant find one with teal color. It's dimension is 2 mm x 1 mm. I appreciate any suggestions.



