ML350 totaled?

Hi all!
I just bought my ML350 about a year ago and absolutely love it! Unfortunately, people cant drive and someone ran into us. My whole family was in the car, and thankfully, all OK! (the most important thing really!)
Anyhow... The appraiser called me and said that he looked at the car and from what he could see, he is estimating $10,500 so far. The repair shop has not taken the car apart yet to see if there is any underlying damage. He did mention that a strut would most certainly need to be replaced.
I am wondering if any of you have had this experience and what are your thoughts? I love this car! I am also concerned that it will never be the same again if they decide to do repairs. What do you think?
My car has 52,000 miles and is a 2013. It has never been in an accident before... as a matter of fact, this is my very first accident. It only has package 1 on it- so nothing fancy. I love it though! I would most certainly get another one if they do total it.
Over 10K so far for your repair estimate isn't bad for any luxury brand vehicle. The OEM parts that are going to be used to repair it are based on the original price of the vehicle when it was new. The concern I would have is that your resale value of the vehicle, should you decide to replace it after it's repaired, just took a big hit. No pun intended. It's just that everyone buying any luxury brand vehicle want a pristine CARFAX report.
Was your vehicle drivable after the accident or did you require a tow? Your wheels don't look bent or pushed in any way from these photos.
Over 10K so far for your repair estimate isn't bad for any luxury brand vehicle. The OEM parts that are going to be used to repair it are based on the original price of the vehicle when it was new. The concern I would have is that your resale value of the vehicle, should you decide to replace it after it's repaired, just took a big hit. No pun intended. It's just that everyone buying any luxury brand vehicle want a pristine CARFAX report.
Was your vehicle drivable after the accident or did you require a tow? Your wheels don't look bent or pushed in any way from these photos.
Although, I did plan to run it into the ground so the resale value might just be pennies at that point (if they repair it well)
It is frustrating thinking about especially since it wasn't even my fault and we all know the insurance companies want to give you nothing really.
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It was dark and I didn't get to really examine it until later- in pictures.
It was dark and I didn't get to really examine it until later- in pictures.
As for all the wires hanging out of the front, today's cars are loaded with so many sensors built into the fenders that when you rip the fender off like one yours, you are bound to see a bunch of wires. Looks worse than it likely is electronics wise.


It was dark and I didn't get to really examine it until later- in pictures.
As for the car - contrary to what you're being told, that is probably about $30K worth of damage if you get it PROPERLY fixed. If they don't decide to write it off, insist on OEM parts only and get it done through a MB dealership if you have the option (they will send it to their own body shop, which will charge more $ but do the job to MB OEM standards). If the frame is not bent, I would not be concerned about the quality of the repair or the vehicle "being the same" because a decent body shop will repalce every single piece of metal or plastic that is bent or broken with a new one instead of using bondo. If the frame is bent, it will never track straight again - at which point you do want to dump the car - but the location and severity of the impact doesn't suggest that it is. In other words, the repairs - if done right - will make it as good as new.
The only other valid concern that someone brought up is that you will take a hit on resale value. Ask the insurance appraiser and/or body shop to provide you with copies of all documents, including the repair estimate as it will list the damage and itemize everything that needs to be repalced. If they don't write off the car, insist that the body shop document everything with pictures (we all have cell phones with cameras now) and give you copies of all receipts and repairs. Seeing as the car is already four years old (and I'm assuming you'd be driving it for another couple of years at least), if the rebuild is fully documented it will be much easier to get a decent price for it when you sell it down the road. Good luck.
Although, I did plan to run it into the ground so the resale value might just be pennies at that point (if they repair it well)
It is frustrating thinking about especially since it wasn't even my fault and we all know the insurance companies want to give you nothing really.
Now this- which is well over 10k (according to shop manager, but they haven't opened her up yet), I am looking at about $300 in diminished value.

Are you F***ing kidding me?!!! I laughed and said... uhh I'll be getting an independent vehicle appraiser. $300 is a joke- This was a serious accident with $10k plus damages and he really thinks the value will only go down by $300. I told him i know he is doing his job...but seriously...would he accept that if this was his car? NO.
Anyway.... I am waiting to hear what else they find. I spoke to the shop this morning and the manager said she wouldn't be surprised if it was totaled. if they don't total it- she said it would take TWO months to fix. Im fine either way- but if they total it I would expect them to atleast pay fair market value. I paid 32k for the vehicle with 20k miles on it. It ran beautifully until this lady hit me. Frustrating for sure.
There's a clause in just about every insurance policy with reference to it's exlusion.
If you have a brand new car and someone hits you pulling out of the sales lot you're stuck with the dimished loss. always!- repaired like new or not.
In some cases this is significant!. (Even if it was only a shopping cart that hit you...as soon as there is a record....)
A case like above the dimished value could be thousands.
Last edited by nookie; Jan 31, 2017 at 09:22 PM.
we shall see! two months in the shop seems absurd that any insurance company would want to cover that to fix a vehicle though. Just my thoughts
I know a guy who had a Porsche sitting a the repair shop for almost four months last year for what was a relatively minor accident. $33K on a $175K car. Almost all the parts had to be ordered from Germany, which took several weeks alone. Several weeks or even months are not that unusual for European luxury car accident repairs.
Now this- which is well over 10k (according to shop manager, but they haven't opened her up yet), I am looking at about $300 in diminished value.

Are you F***ing kidding me?!!! I laughed and said... uhh I'll be getting an independent vehicle appraiser. $300 is a joke- This was a serious accident with $10k plus damages and he really thinks the value will only go down by $300. I told him i know he is doing his job...but seriously...would he accept that if this was his car? NO.
Anyway.... I am waiting to hear what else they find. I spoke to the shop this morning and the manager said she wouldn't be surprised if it was totaled. if they don't total it- she said it would take TWO months to fix. Im fine either way- but if they total it I would expect them to atleast pay fair market value. I paid 32k for the vehicle with 20k miles on it. It ran beautifully until this lady hit me. Frustrating for sure.

In your case, I would say a fair diminished value should be at least a $1000. If the insurance company do decide to fix it, make sure you get the other party to pay for your substitute transportation.
Technically, your car's current value will include the two accident, one by the previous owner and the current accident. The price you paid for the vehicle should have reflected on the first accident.
Isnt carfax great, when it was first introduced, it was suppose to be a tool for consumers shopping for a car, but it has become a way for insurance companies, car dealers, etc.... to siphon more money out of the consumers.




