alexzz123

My family recently got the EQS 450+ and for some reason most of the Mercedes Me connect features (Including Plug & Charge which is really important) is stuck on "Activation in Progress". The dealership has no idea why this is happening. And after a month of talking with Mercedes Me connect customer support they concluded that the dealership can help. And after contacting the dealership again, they have no idea why the tech support would give this as a solution. Does anyone have any suggestions on what I could do next? It seems like it's something on their end and they are trying to put the blame on the car.

And the worst part is, two weeks ago I received an email telling me everything has been activated (when it wasn't).

superswiss

Not sure if it's the same situation, but I had a similar issue with activating the services on my C63S a little over two years ago. The sales person didn't complete all the steps. Stopped by the dealership and he and I sat together in the car calling Mercedes me connect support from the car and they walked him through all the steps, and then I did my end of the activation and it all worked at the end. Best to get everybody on the horn together, because each side has to do their part.

Mr. Toad

Good luck. The entire product, including the "customer support" operation, is pure crap. I went through the same thing, literally for years; support said take it to the dealer and the dealer said call support. Neither was ever able to make the app fully functional and it remained so throughout the entire "complementary" period. I declined to start paying for it.

superswiss

If this is for your 2016 E400, then 6 years have passed since and the product has been completely replaced for 2019+ vehicles. It's no longer the old mBrace. The new product works great for the most part, while they are still rewriting some of the services, but the all-new app etc. are very stable now, once OP gets the sales person to activate it properly. As I said, just call Mercedes me connect support from the car together with the sales person and get it sorted with everybody on the line.

alexzz123

Problem is, I already did that. According to Mercedes Me connect Customer Service, everything was setup properly by the dealership and there's nothing missing on my end. Right now, they believe there's something wrong with there HERMES (Communication) Module. So tomorrow, the dealership will be attempting a full reset of the module. And if that doesn't work, possible replacement. Fingers crossed, all it needs is a reset.

superswiss

Yeah, there have been instances where the HERMES module was locked up. It's also affected by the chip shortages and it's missing from some of the cars. Supposed to be retrofitted sometime this year.

hem415

hi has this been rectified

alexzz123

Yes, turns out the car needed to be flashed with new software to work. It took a few hours but afterwards everything activated.

But, the car turned out to be a lemon. One day the car refuse to charge and run. MBUSA brought an engineer to the dealership and they couldn’t figure out what was wrong with it.

So the car was bought back and we got a new one where everything is working day one.

hem415

hi,

has this been rectified?? I am facing similar issue, what ca. be the possible solution??

alexzz123

you need to bring the car into service for them to fix it. They need to update the firmware of the hardware modules. It should only take an hour for them to fix it.

hem415

Thanks for the reply, is it the hardware modules or the Hermes communication module that needs updating??

alexzz123

In my case, it was everything but the Hermes module. But it can be a completely different case for you.

Websd

Try registering with a different browser. I had this problem with an old version of safari. I logged in with Chrome and the Plug & Charge activation completed.

KanataSteve

Yup, it's amazing how a browser can affect your experience. There are a few good ones out there to try.

zoltan g

I have the same problem .Any idea????

Websd

Try using Chrome to register.