Hello everyone,

hope you are having a good time.


I am having an issue having Mercedes Virtual assistance ( hey Mercedes) to work ( “no internet”, it says ).

although having the system connected to the internet via aWiFi (pic provided) but the hey Mercedes stay disconnected and unfunctional showing a crossed network sign.

anyone knows why? Did you come across this issue? And how can I solve it? 😌






Connected

Working fine

Working fine



not the Virtual assistance !!

 

Is the vehicle imported or local? Might be a reception issue. Might be not registered properly but the dealership.

 

OP needs to pay for the MB 3rd party services that are not free.
WIFI Internet does not activate Sce. account.

 

Oh so no active subscription

 

only if … hmm Don’t them get enough !!😌

kinda weird this needs to be activated via a subscription!! Screw you Mercedes !!


Yeppie!! You gussed it right, it is imported !!👍🏾👍🏾👍🏾
I think I am taking it to the dealer here to see how they gonna work it out for me !




Thanks for your inputs guys, that was very informative!
honestly did not know that even the virtual assistant needs a subscription thu ! That kinda weird really ! 😂
To me it should have been integrated with the main system, not the subsystem ( MBUX )!. Hope they one day regret it and refrain from this kinda attitude! only iffff…. !!!
anyways, I am taking it to the dealer to have it fixed for me 🤞🏾


Thanks a lot again.

 

You're welcome, good luck with it : )

 

Let us what solution the dealer provided you.


service is OFF

Configure remote services accnt

 

Sure 👍🏾👍🏾

I dropped it at my local dealer yesterday, now let’s wait and see.

im enjoying the journey 🤪