Joseph Lavinski

I recently took my my 2015 CLA (42,000 miles) in for B1 service. I was sent a coupon which was an allowance of $120 off the cost of service. The cost of the service at my dealership was $1,460 which I believe in excessive. I now drive the car about 5,000 miles a year and feel that its not worth the high cost for the benefit I receive. I am thing that I will just ignore the service next time and drive $10,000 mile before the next B1 service. The tech explained the B1 service to me but it doesn't seen worth the cost. I have owned MB for over 20years and love the the car but feel MB is over pricing the cost of service. I would like to hear any thoughts m suggestions and comments from other MB owners. Is there a feeling that the cost are worth it? Previous B1 service was less that $1,000. Why is there such a large jump in cost? Can I contact anyone at MB to give them my input or obtain a detailed explanation for the cost? Thank you. Joe poll: worth it, not worth it?

Joseph Lavinski

There is no reasonable justification for the charge in my opinion. Otheres may disagree and I would love to hear their comments.

makiii

If all they performed was the B service at the 40,000 mile interval then the price seems excessive, We have owned my wife's ML350, 79,000 miles, now for over 10 years and have never paid more than $700 for the B service - but this is just the B service and includes nothing else, throw in and oil change and we are almost at the $1000 mark.
I had a 2008 CLK350 Cabriolet and the B service ran about the same, traded in the CLK at 97,000 miles
Just got a 2017 E400 wagon and called our dealer for price estimates for the e - prices for A & B service were a little higher but not significantly, until It hits the 60,000 mile mark. cars live in central Virginia, and have been serviced both in Charlottesville, VA and
Wash. DC, labor rate in DC was slightly higher - which I can certainly understand..

Mercedes-Benz CLA-Class Maintenance Schedule

Mileage Recommended Maintenance :
40,000 Replace Air Filter, Rotate Tires, Service Battery/cables, Transmission Fluid Service, Windshield Wiper Blade Replacement, Cabin Replace Air Filter, Change Oil and Filter, Drive Belt Tensioner Replacement

Joseph Lavinski

Thank you. I agree . I am considering my next service to be with a independent and not MB. My $1460 included oil change which does bring it more in line with what your charge was. My prior service charges were $1,000 or less. The approximately 33% increase did not go unnoticed. Thank you. Joe

makiii

Hi
We just had the B service done 7/21/21 on my wife's 2010 ML350 their estimate for the B service was $680.00
ACTUAL COST:
here is the breakdown
Perform required B service according to owners service guide, also rotate tires, fill service book and rest Maint. $345.00
TS filter Inset - starparts 000-180-26-09-90 $ 18.55
Seal Ring VLRUB 007603-014106 $ 6.40
Bifu MB 229.5 SAE 5W-40 $8.79@ $ 79.11
MOC Service Kit 01891MS $ 32.00
Combination Filter 164-830-02-18-64 $ 74.18
TOTAL $555.24

We also had the spark plugs replace as the were original to the car - 11 years old $432.76
Replace 2 air filters $181.84

Hope this helps, work was performed at Mercedes of Charlottesville

Joseph Lavinski

This is more in line with what i have been paying. Joe

190Efan

My MB dealership always provides me with a detailed invoice indicating everything that was done to my car. I also always have a good idea when I bring my car in as to what likely needs to be done thanks to having been raised by an engineer father. I would be very careful going to an independent. You want to be sure they're very experienced with working on MBs. They likely also don't get the service bulletins that the MB dealerships get. The last thing you want to do is skip any service intervals. This has become even more important than ever for the more modern cars. Issues can develop that if not dealt with in a timely manner that can get worse and become far more expensive to correct and in the long run cost you more money than if you'd done your regular service interval and before the issue got to the more expensive point.. If there are any other MB dealerships in your area, you might ask for estimates on what they charge for comparable services to what the dealership you've been going to charges and see if their prices are any better. Owning an MB is not for the financially faint of heart I admit it's a reality I struggle with accepting but the reward is having a great car that you'll have for years to come.

Joseph Lavinski

Thank you for the the good advise. There is another MB dealer from which i will get a quote. I don't object to paying a fir price for service but I don't want to be overcharged. I agree PM is very important and that it the long run it pays off.

PAnukeit

I was quoted nearly the same for the upcoming 80000 mile service for my S550. Even with the tranny service this seems way too high. And they cant rotate my wheels since they are different sizes front and back.

Joseph Lavinski

I priced shopped another MB dealer and will be having the more reasonable dealer doing my future service. I realize the importance of PM but I feel MB charges are excessive for the service preformed. Thank you. Joe

190Efan

Glad you found a better price at the other MB dealer. In general, you always want to make sure that where ever you take your car that they're knowledgeable about your car. Non MB independents may have a cheaper price but they may not be as knowledgeable about your car as the dealer. Sometimes the saying, "you get what you pay for" has some merit..

Joseph Lavinski

Update on my experience with MB. I received a call from the service manager in response to my low rating of their service on a survey of my satisfaction. The service manager explained in detail the service I received and also provided additional free service to address my dissatisfaction. I now feel that the dealership exceeded my expectations and that I am very happy with the services I received.