S-Class (W221) 2007-2013: S 320 CDI, S 350, S 450, S 500, S 550, S 420 CDI, S 600

Auto sensing door handle stopped working

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Old Aug 20, 2019 | 01:15 AM
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w2830's Avatar
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2013 S550(W221)
Keyless door handle stopped working

Hi everyone,

Just found this issue on my 2013 S550. It's the auto sensing door handle where you pull to unlock and press to lock. Both the lock button and unlock mechanism are dead. Only the driver side has stoped working though, the other three doors work fine. The key fob still locks and unlocks the problem door. Anyone could shed a light on what it might be or where to start? Appreciate any input very much!

Update: With some help, it looks like the next step is to remove the door handle. Is there anyone here could share how exactly to do that please? Searching and workshop manual I found didn't get the clear picture on how to do it. Thank you very much in advance.

Neil

Last edited by w2830; Aug 20, 2019 at 03:04 AM.
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Old Aug 20, 2019 | 10:27 AM
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Old Aug 20, 2019 | 12:50 PM
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2013 S550(W221)
Originally Posted by konigstiger
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Hi konigstiger,

I have seen you a lot helping others. It definitely means a lot. Thank you so much! It does look pretty straightforward from the manual. Just wanted to sure, there's no screws or anything involved that require removal first? Just pull the small part out by force?

Edit: Found the grommet. Pretty sure there's the screw in there. Will attempt it when I get a chance.

Last edited by w2830; Aug 20, 2019 at 10:13 PM.
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Old Aug 21, 2019 | 04:36 PM
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2012 Mercedes-Benz S350 BlueTEC 2013 ML350 BlueTEC
The Same thing happened to me on my S350. Any idea on how much this would cost at a MB dealership to fix? I am not very mechanical, but this seems like a straight forward job to me. Thank you.

Jeff
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Old Aug 21, 2019 | 04:58 PM
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2013 S550(W221)
Originally Posted by JDowney
The Same thing happened to me on my S350. Any idea on how much this would cost at a MB dealership to fix? I am not very mechanical, but this seems like a straight forward job to me. Thank you.

Jeff
I've seen people being quoted $300 for part and $150 to get painted or something similar. Did the lock button and pull unlock stopped working at the same time on yours?
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Old Aug 21, 2019 | 05:15 PM
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From: Toronto, Canada
2012 Mercedes-Benz S350 BlueTEC 2013 ML350 BlueTEC
All my locks are working fine, and the FOB works fine as well. 3 of the 4 doors when you approach them, and you have the key on you - they automatically unlock. It is just the drivers door handle that does not work properly. Although it used to. That is why I believe that some sort of sensor is not working in the drivers door handle, and I was hoping that someone knew of the rough cost of fixing it at a MB dealership...

Jeff
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Old Aug 21, 2019 | 05:23 PM
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2013 S550(W221)
Originally Posted by JDowney
All my locks are working fine, and the FOB works fine as well. 3 of the 4 doors when you approach them, and you have the key on you - they automatically unlock. It is just the drivers door handle that does not work properly. Although it used to. That is why I believe that some sort of sensor is not working in the drivers door handle, and I was hoping that someone knew of the rough cost of fixing it at a MB dealership...

Jeff
So the lock button on the outer side of the handle of the driver door still works?
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Old Aug 21, 2019 | 05:28 PM
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2012 Mercedes-Benz S350 BlueTEC 2013 ML350 BlueTEC
Only with the Key FOB...
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Old Aug 21, 2019 | 05:33 PM
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2013 S550(W221)
Originally Posted by JDowney
Only with the Key FOB...
So same as mine. I will update here what I find when I get to do it.
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