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Posted in here as its the same as the S Class and no one ever responds in Audio or CL sections
I have a 2009 CL63 AMG and some time ago the amp went, it just said please wait on the command screen.
I got a refubished amp and it was fine up untill a week or 2 ago. I sent the amp back as it had warranty and also i purchased a spare refubushed amp.
Ive put them in today i still havent got any sound along with the dreaded please wait screen.
When i turn on the ignition the fan on the amp starts to spin, but only for a second of 2 before it stops. . Sat nav works but now sound, rear camera works.
you can't blame people for not responding, the CL and the S of this vintage tend to be owned by rich people with no idea, or a new owner with no idea - there are very few that are technically whizz-kids on these vehicles - and that goes treble for a dealership
when the amp's failing EVERYTHING works exactly as it should, no messages anywhere to the user but ZERO sound - in diagnostics you may D501 the MOST ring is interrupted or instable - (with the spelling mistake)
please wait message is nothing to do with the amp
so you may have more than one fault
the phone "pretending" to try and connect is what usually gives the "please wait message" - and it usually utter lies - can do it forever and not connect. if you like to turn off the sound source via the on off button near the vol knob then this message can be there the whole day - when this happens stop turn off the phones Bluetooth to the outside world and try again (ideally get out of the car lock and give it 10 mins to fall asleep too)
sometimes if you have updated the Nav maps, for a few weeks its normal to get a Sat Nav busy message as you start the car
it would help if you say if its NTG 3 or NTG 3.5... and the first step would be full diagnostics and potentially updating the units to the last available software releases (if it all seems to report happy in diagnostics) - remember they leave the building broken !!! and don't mend themselves !!! - a few years after with enough complaints they cobble together a disastrous mix that's less bad than it had originally - but no one ever installs it - and the units slowly get flaky under their own steam
you can't blame people for not responding, the CL and the S of this vintage tend to be owned by rich people with no idea, or a new owner with no idea - there are very few that are technically whizz-kids on these vehicles - and that goes treble for a dealership
when the amp's failing EVERYTHING works exactly as it should, no messages anywhere to the user but ZERO sound - in diagnostics you may D501 the MOST ring is interrupted or instable - (with the spelling mistake)
please wait message is nothing to do with the amp
so you may have more than one fault
the phone "pretending" to try and connect is what usually gives the "please wait message" - and it usually utter lies - can do it forever and not connect. if you like to turn off the sound source via the on off button near the vol knob then this message can be there the whole day - when this happens stop turn off the phones Bluetooth to the outside world and try again (ideally get out of the car lock and give it 10 mins to fall asleep too)
sometimes if you have updated the Nav maps, for a few weeks its normal to get a Sat Nav busy message as you start the car
it would help if you say if its NTG 3 or NTG 3.5... and the first step would be full diagnostics and potentially updating the units to the last available software releases (if it all seems to report happy in diagnostics) - remember they leave the building broken !!! and don't mend themselves !!! - a few years after with enough complaints they cobble together a disastrous mix that's less bad than it had originally - but no one ever installs it - and the units slowly get flaky under their own steam
Had Bluetooth off for the past hour and the phones PUK out if the cradle and still nothing. If i have the puk in and Bluetooth on my phone connects and if i try to make a call no sound.
Ah, I see its got DAB and you're on the DAB menu getting this message
GET IT OFF DAB and go back to FM !!!
DAB is a disaster zone on all Mercedes.. the antenna module for these is £750 and doesn't work - fit a £15 after-market one under the rear bumper and get the antenna phantom feed tuned on inside the DAB module by a competent STAR specialist. Do not ask a main dealer they wouldn't understand the question !!!
DAB is DEAD - in Jan 2016 almost the whole network was turned off (it literally was in GERMANY I!!),
UK went to simultaneous broadcast of the new DAB+ service and left a few remaining multiplexes broadcasting the obsolete DAB services
If you insist on trying to get the radio to run on DAB - and live in a weak signal area, expect to often get no sound and that please wait message.
An idea that may help a little drive to a known high DAB signal strength area and park the car. Then you need to tell the car to search out the remaining few DAB multiplexes left operating in the UK and set them as the radio presets so you can try and find them again. You do this by going down to the chevrons at the bottom of the screen and pressing the comand knob down. READ THE MANUAL and stop imaging DAB will work with the std antenna - it doesn't on a brand new Mercedes let alone a 13 year old car that was designed to see DAB channels broadcast at 5 times the strength they are transmitted at today
One last point if its on NTG3.5 it JUST possible it was fitted with a later tuner that might do DAB + but it was never enabled as the system wasn't operating - but this is only if the car was updated to cope (and the antenna still wont work!!!)
The early black DAB module is DAB only and works OK with after-market antenna on limited channels
if it has this silver module of a later enough vintage, it would need updating
ALL 2015 E classes that uses the same module will not work correctly because the software was wrong and after Feb 2016 the DAB+ signals swap the units brain with >99 channels (in good signal /large city signal areas) and it keels over under the stain. Mercedes eventually released a second update in Oct 2016 (the first in mid 2016 didn't work) that should help, but only in conjunction with a DAB+ antenna update
you know your life would have been much easier if you understood DAB is a flaky mess and tried to do diagnostics ONLY working with a grown up broadcasting service like FM
Ah, I see its got DAB and you're on the DAB menu getting this message
GET IT OFF DAB and go back to FM !!!
DAB is a disaster zone on all Mercedes.. the antenna module for these is £750 and doesn't work - fit a £15 after-market one under the rear bumper and get the antenna phantom feed tuned on inside the DAB module by a competent STAR specialist. Do not ask a main dealer they wouldn't understand the question !!!
DAB is DEAD - in Jan 2016 almost the whole network was turned off (it literally was in GERMANY I!!),
UK went to simultaneous broadcast of the new DAB+ service and left a few remaining multiplexes broadcasting the obsolete DAB services
If you insist on trying to get the radio to run on DAB - and live in a weak signal area, expect to often get no sound and that please wait message.
An idea that may help a little drive to a known high DAB signal strength area and park the car. Then you need to tell the car to search out the remaining few DAB multiplexes left operating in the UK and set them as the radio presets so you can try and find them again. You do this by going down to the chevrons at the bottom of the screen and pressing the comand knob down. READ THE MANUAL and stop imaging DAB will work with the std antenna - it doesn't on a brand new Mercedes let alone a 13 year old car that was designed to see DAB channels broadcast at 5 times the strength they are transmitted at today
One last point if its on NTG3.5 it JUST possible it was fitted with a later tuner that might do DAB + but it was never enabled as the system wasn't operating - but this is only if the car was updated to cope (and the antenna still wont work!!!)
The early black DAB module is DAB only and works OK with after-market antenna on limited channels
if it has this silver module of a later enough vintage, it would need updating
ALL 2015 E classes that uses the same module will not work correctly because the software was wrong and after Feb 2016 the DAB+ signals swap the units brain with >99 channels (in good signal /large city signal areas) and it keels over under the stain. Mercedes eventually released a second update in Oct 2016 (the first in mid 2016 didn't work) that should help, but only in conjunction with a DAB+ antenna update
.
Hi Botus long time no speak.
It wont pick up FM either.
Strange as the fan on the amp starts to spin then just stops??????
I never use dab i use AUX. But when i have used dad its always been fine. Now i have nothing at all!
no sound is usually the AMP its horribly common - usually fail progressively worse - if you have a spare amp it would be really bad news if neither gets you anything. Either way please wait isn't from the AMP
The amp fan is usually worn, you could try contact cleaner and spin it manually - I only have the small amp, but its fan does 7000 rpm all the time, so its no wonder they self destruct in 7 years of that speed
When I swapped my amp for second-hand one it didn't like to spin up - knocked it with a tooth pick and it span up but the fan sounded worse than my dead amp - I swapped it out for a slower higher volume fan (from now defunct maplin) its external to the AMP where I can keep an eye on it - i also added PC stick on heat sinks inside on some chips they run hot enough to burn
no sound is usually the AMP its horribly common - usually fail progressively worse - if you have a spare amp it would be really bad news if neither gets you anything. Either way please wait isn't from the AMP
The amp fan is usually worn, you could try contact cleaner and spin it manually - I only have the small amp, but its fan does 7000 rpm all the time, so its no wonder they self destruct in 7 years of that speed
When I swapped my amp for second-hand one it didn't like to spin up - knocked it with a tooth pick and it span up but the fan sounded worse than my dead amp - I swapped it out for a slower higher volume fan (from now defunct maplin) its external to the AMP where I can keep an eye on it - i also added PC stick on heat sinks inside on some chips they run hot enough to burn
Both amps freshly refurbished and working when they left, so it cant be the amp. I need to soeak to the people who did the refurb but they are closed. Wondering if the amps get power from anywhere else ir where the earth is
the one main mutliplug has two or so big power cables and all the speaker wires in one. then you get the fakra connectors that do the antenna stuff
if the fan doesn't work - I'd try to spin it up when its powered, if it then springs to life the refurb was inadequate !!! who repaired ? I don't know of a successful amp repair in the UK - a guy in USA seems to have success - not heard of this in the UK !
On the video i posted is that not the DAB in front of the amp?
Also whats the red flashing light?
no that's the TV tuner with 4 antenna's that go to the rear screen
the red flashes I guess is light leakage of the info going round the MOST orange fibre optic network - you haven't cracked one of these have you that would make things play up - not sure it supposed to flash either
just been watching 5 hoodies changing a spare wheel outside my house - flat well lit, very quiet road and they need to do kerb side front tyre
so rather than park under a very bright LED street light they drive to a slight hill and park in the dark and then left the tool bag with the jack and wheel brace behind, plus litter - is there any hope in this strange world ???
no that's the TV tuner with 4 antenna's that go to the rear screen
the red flashes I guess is light leakage of the info going round the MOST orange fibre optic network - you haven't cracked one of these have you that would make things play up - not sure it supposed to flash either
well something needs to do it ... then it goes in a circle in and out the DAB tuner, in and out the TV tuner all the way to the comand unit under that dash and back again - its how they link all the separate boxes up
well something needs to do it ... then it goes in a circle in and out the DAB tuner, in and out the TV tuner all the way to the comand unit under that dash and back again - its how they link all the separate boxes up
so in theorie it could be the DAB or TV tuner thats broken
very unlikely - just unplug the fibre link and join together with easily available connectors to loop out each module and see if it works
I would expect the amp is dead - I wouldn't trust a repair and if the fan isn't working that shows the level of the repair - ie NOTHING just stealing money
the MOST "ring" is just that, a circle of light going round, if a module is dead it can cut the loop and everything dies as effectively they lose connection
when the AMP is dead, on the FM radio screen you lose NOT just sound but visibility of the tuning frequency and or Station names from the comand display. Whilst the frame / page layout structure and colours will be visible, the black font name and frequency is completely missing (along with all sound) because the AMP isn't pushing the info from the back of the car to the front comand display. The AMP isn't just an amp it the FM/MW tuner which is why its VITAL you play on FM
things like this https://www.ebay.co.uk/itm/154682482...YAAOSwN0Bhgk5G allow you to disconnect a module and leave the fibre MOST loop intact. If the TV tuner was dead and blocking the signal, loop it out and the car (not trying to use the TV) might still operate the radio...
the MOST "ring" is just that, a circle of light going round, if a module is dead it can cut the loop and everything dies as effectively they lose connection
when the AMP is dead, on the FM radio screen you lose NOT just sound but visibility of the tuning frequency and or Station names from the comand display. Whilst the frame / page layout structure and colours will be visible, the black font name and frequency is completely missing (along with all sound) because the AMP isn't pushing the info from the back of the car to the front comand display. The AMP isn't just an amp it the FM/MW tuner which is why its VITAL you play on FM
things like this https://www.ebay.co.uk/itm/154682482...YAAOSwN0Bhgk5G allow you to disconnect a module and leave the fibre MOST loop intact. If the TV tuner was dead and blocking the signal, loop it out and the car (not trying to use the TV) might still operate the radio...
I got in touch with command online, they said the same as you that i need to loop stuff out so ive ordered some loops, i have a feeling it could be the phone modual as a week or so ago the phone kept cutting off the working again, every time it cut off i lost all radio sound. I could see the stations but it grayed out, then the phone came back on and it went to its normal colour and i got sound. Also im unable to uncheck the turn off Bluetooth box currently.
If all else fails im just going to send it to Command online. Its just a shame they are 4 hours away!
I don't think the phone is on the MOST, but some of your menus make me think yours is NTG3.5 and I'm not sure on that model
do you have 7 digit postcode entry ? this is the easiest way in the UK to tell if its NTG3 or the later NTG3.5 comand system (the earlier unit is like the rest of the world a 5 digit joke within 1/2 mile of the destination, 7 grown up digits gets you to the door). As I write this, its worth noting NTG3.5 units fail 10 times more often with a hard disk failure and everything is lost - remove the drive and make a bit for bit back up is the right way forward - but if its already flaky you won't get far
comand online usually have lots of NTG3.5 sitting around dead - great guys but pricey - they might help you out setting up a replacement drive you'd need to ask - but many want to do a 1000 fix for you and they just put a 25 quid drive in yours and use for the next customer using a disc image they have.
I don't think the phone is on the MOST, but some of your menus make me think yours is NTG3.5 and I'm not sure on that model
do you have 7 digit postcode entry ? this is the easiest way in the UK to tell if its NTG3 or the later NTG3.5 comand system (the earlier unit is like the rest of the world a 5 digit joke within 1/2 mile of the destination, 7 grown up digits gets you to the door). As I write this, its worth noting NTG3.5 units fail 10 times more often with a hard disk failure and everything is lost - remove the drive and make a bit for bit back up is the right way forward - but if its already flaky you won't get far
comand online usually have lots of NTG3.5 sitting around dead - great guys but pricey - they might help you out setting up a replacement drive you'd need to ask - but many want to do a 1000 fix for you and they just put a 25 quid drive in yours and use for the next customer using a disc image they have.
Worked it out, it was was DAB tuner all along. Looped it out and radio, TV, phone all working again, however the AUX isnt working so im hoping that has something to do with the DAB tuner. My Bovee is lighting up and i can connect but no sound it still just olays out of my phone!
interesting - never heard a DAB unit fail - please post a picture of the label ???
DAB and AUX have nothing to do with each other
was DAB original fit ? - they can be an issue with the DAB position being inserted into the correct sequence of the MOST - I gather that's NOT supposed to be the case - but it was on my car that also has TV and its this that created the fun when it DAB was retrofited - if you go here and input the chassis number it will list what it was built with and or had professionally / legally added
NOTE due to some pretty dim Merc numbering you should see 537 TWICE if its really got DAB fitted correctly on a UK car
512 COMAND APS WITH DVD CHANGER
513 TRAFFIC SIGN RECOGNITION
517 HD RADIO
518 UNIVERSAL COMMUNICATIONS INTERFACE (UCI) / IPOD INTEGRATION KIT / MEDIA INTERFACE
527 COMAND DVD APS WITH DVD WITH NAVIGATION
530 COMAND DVD APS USA WITH NAVIGATION
536 "SIRIUS" SATELLITE RADIO COMPLETE SYSTEM 537 DIGITAL RADIO STANDARD DAB (DIGI. AUDIO BROADC.)
538 ATTENTION ASSIST (FATIGUE DETECTION)
540 ROLLER BLIND, ELECTRIC, FOR REAR WINDOW
interesting - never heard a DAB unit fail - please post a picture of the label ???
DAB and AUX have nothing to do with each other
was DAB original fit ? - they can be an issue with the DAB position being inserted into the correct sequence of the MOST - I gather that's NOT supposed to be the case - but it was on my car that also has TV and its this that created the fun when it DAB was retrofited - if you go here and input the chassis number it will list what it was built with and or had professionally / legally added
NOTE due to some pretty dim Merc numbering you should see 537 TWICE if its really got DAB fitted correctly on a UK car
512 COMAND APS WITH DVD CHANGER
513 TRAFFIC SIGN RECOGNITION
517 HD RADIO
518 UNIVERSAL COMMUNICATIONS INTERFACE (UCI) / IPOD INTEGRATION KIT / MEDIA INTERFACE
527 COMAND DVD APS WITH DVD WITH NAVIGATION
530 COMAND DVD APS USA WITH NAVIGATION
536 "SIRIUS" SATELLITE RADIO COMPLETE SYSTEM 537 DIGITAL RADIO STANDARD DAB (DIGI. AUDIO BROADC.)
538 ATTENTION ASSIST (FATIGUE DETECTION)
540 ROLLER BLIND, ELECTRIC, FOR REAR WINDOW
not the
537L GREAT BRITAIN AND NORTHERN IRELAND
Here is the position. Behind the amp and tv tuner more towards the rear light. The DAB was the last thing i looped out, i had everything looped then when the DAB was looped it all came back on, minus the DAB. Then by a process of illumination i was able to rule out everything else. So no everything apart for DAB and AUX is working.
Interesting why the AUX isnt working? Command thought it may be the fact that although ive looped out the DAB i did put the plug back in minus the fiber optic so the system is still looking for the DAB. Interstingly the Bovee i have plugged into my AUX light up so i know its getting power, my phone connects to it but when i select AUX and play a song the sound just comes out of my phone!
I wanted to give something back to command for the help they gave me over the phone and they said they have a new dab unit for £517 but i can grab one off ebay etc. What they did say was it will need to be coaded in by someone with online Star, so thats going to be a nighmare up my way, everyone ****s them self when i mention the Audio system in these. I cant see why it would need coading? Im just gonna pick one up and see what happens, what do you think?
One thing for sure, and i checked, that the other amp i had the place in poland repair now works! Not bad either €300 worh 12 months warrenty
