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2009 S600 W221 Satellite Radio possibly inoperative
Yesterday, my Satellite Radio Channel 0 displayed, could not change to any other channels (invalid station error), and no sound.
I verified my satellite antenna was still good by using the Satellite Nav in the car to get home.
Called Sirius XM, and they verified my radio ID, my account was up to date, and they sent me a satellite radio reset signal.
Still stuck on channel 0, but I now receive their commercial in the background to join.
The tech on the phone said they have been getting a lot of down signal calls from a lot of Mercedes S class owners.
He said we all must have got a recent software update and the radios aren’t compatible any longer.
I reminded him it’s a 15 years old car and doesn’t just update itself over the internet. I proposed root cause was Sirius changed satellites and they are not backwards compatible any longer. They are trying to spin a web of deception.
He said it is under investigation and they know root cause next week.
Has any other S Class folks lost their satellite radio signal in the last few days?
Johnny
Last edited by johnnyrocket52; Nov 23, 2024 at 03:13 AM.
Put the Car on FM radio - do you have sound ? if not do you have any station display? (frame should exist) - but if there's no sound and no labels /text /numbers the AMP in the boot is dead
if so you could do the sensible thing and fit the far cheaper Hyundai amp then get it coded to Merc software - NO one bothered with the last step, they like the idea of prodding insensately the mute knob after every vol adjustment to encourage the non std amp to think about life
If FM radio has sound and station display - its quite possible the Sirius module self destructed (they do it) - you can try a second-hand one (with returns policy) and fit that but you'll need someone like BenzNinja to sort your Sirius licence inside the new unit - its sits in the boot near the left rear tail light
Put the Car on FM radio - do you have sound ? if not do you have any station display? (frame should exist) - but if there's no sound and no labels /text /numbers the AMP in the boot is dead
if so you could do the sensible thing and fit the far cheaper Hyundai amp then get it coded to Merc software - NO one bothered with the last step, they like the idea of prodding insensately the mute knob after every vol adjustment to encourage the non std amp to think about life
If FM radio has sound and station display - its quite possible the Sirius module self destructed (they do it) - you can try a second-hand one (with returns policy) and fit that but you'll need someone like BenzNinja to sort your Sirius licence inside the new unit - its sits in the boot near the left rear tail light
Thanks Botus. The AM, FM, and AUX operate and display as expected.
The satellite radio display is there, but has no channels.
I can believe the satellite radio module could be end of life, if the tech hadn’t mentioned they have been getting a flood of calls from S Class owners and others for permanent loss of radio stations and signal.
He said they are investigating it further and will call me Monday (yah right)
I hope the root cause is they updated software or switched to a new satellite which was not backward compatible any longer.
I’ll be ready to replace the Sirius module if they don’t have a resolution.
johnny
Last edited by johnnyrocket52; Nov 23, 2024 at 11:41 AM.
so as u asked - we need others to say if there is working.... well its USA only and they should be out of bed by now....
I do wonder if support meant lots ring now and then moaning it doesn't work any more.... rather than we have just had a flood of them in the last few days
Driving my 2008 S550 this morning and my Sirius also stopped playing and showing Station 0.
AM/FM, CD still work fine.
At first I thought the Russians took out a satellite. Looks like this is more widespread.
Have not contacted Sirius yet, but will see if others are having this issue.
FYI - location is AZ.
Driving my 2008 S550 this morning and my Sirius also stopped playing and showing Station 0.
AM/FM, CD still work fine.
At first I thought the Russians took out a satellite. Looks like this is more widespread.
Have not contacted Sirius yet, but will see if others are having this issue.
FYI - location is AZ.
Portland, Oregon here. West coast satellite down. Or, the imaginary radio software upgrade we all did last week made our satellite radios incompatible with the satellite.
I'm glad I found this post! had the same thing happen in my 2009 CL550 (I assume same entertainment system). It was last night, 23 Nov, at around 16:30AZ time. I was driving along listening and then came silence followed by Channel 0 displayed with no sound.
I haven't called SiriusXM yet but the reset signal does not have any effect, Pretty disappointing if this turns out that our cars are no longer compatible...
I'm troubleshooting and will reply again if I learn anything.
I'm glad I found this post! had the same thing happen in my 2009 CL550 (I assume same entertainment system). It was last night, 23 Nov, at around 16:30AZ time. I was driving along listening and then came silence followed by Channel 0 displayed with no sound.
I haven't called SiriusXM yet but the reset signal does not have any effect, Pretty disappointing if this turns out that our cars are no longer compatible...
I'm troubleshooting and will reply again if I learn anything.
Keep those cards and letters coming in.
Sirius actually called me this morning from 1-866-308-7234.
The tech thought it was only 2008, 2009 S class.
I informed them as learned from this forum, the classes are varied by the class and year. The design and software of the satellite module might be of the same family though.
The tech said the software engineering team are working on it and are trying understand the root cause.
Btw, at first I had channel 0 and no sound. After got on the top floor of the parking garage, they sent a reset, and still had channel 0, but had their endless commercials to sign up. Both cases, any manual input of channel numbers, it displayed “invalid channel”.
If you lost your signal and have channel 0 displayed, before you take a fire axe to the inside of your trunk, call the 1-866-308-7234 to add some more facts to their database.
Johnny
Last edited by johnnyrocket52; Nov 25, 2024 at 02:08 PM.
"After got on the top floor of the parking garage, they sent a reset, and still had channel 0, but had their endless commercials to sign up. Both cases, any manual input of channel numbers, it displayed “invalid channel”."
Exactly what I have going on today. Calling Sirius to add to the fire.
Same problem here, 2008 S550. Same time period as other posters, only channel 0 available with no sound. As of this morning 11-26-24 I have only channel 0 with the advertisement playing for a subscription. Calling Sirius this morning.
FYI - My call to Sirius said they are working on it, and I would be compensated for the downtime.
If I save Station 0 as a favorite, I now show 2 channels, both of which play nothing.
FYI - My call to Sirius said they are working on it, and I would be compensated for the downtime.
If I save Station 0 as a favorite, I now show 2 channels, both of which play nothing.
Located in South Carolina, sirius tech support states service should be restored between 11am and 2pm in Friday, Nov. 29th. Not holding my breath on that.
2007 S600, 2007 Chrysler 300 SRT8, 2000 C5 Corvette, 2017 Mustang GT, 2023 300C, and a 2019 Lincoln
That does sound like they are promising for the second Tuesday next week. I don't think my 2007 S600 with no software updates since 2019 (rear window inoperative update) is being affected. I still get Bloomberg, POTUS, and CNBC.
... there was a post about 18 month back, from an owner aware of a free offer - the idea was to offer old users (that either didn't subscribe or by now had almost nothing) a free intro to the new world for x months then would need to pay subscription for it to continue
I can image this "episode" was secretly killing off old tuners that no longer pay for the service - is there some old contract these car's were on that means for whatever pitiful service left operating it was free for life ? and or as it passes to new hands they can't bill the correct owner ?
does it work whilst the old owners bank is still paying x years down the line - till he looks at his bank balance wakes up and cancels the ongoing payment... ?
Pre 2008 cars - there was an update (dealer programming - meant to be free - I bet they no longer support) when Sirius and XM merged they made a load of channel packages available upon subscriptions
To make this change, there was a SIRIUS channel lineup change in September 2008 that made the way to launch the “Best of XM ” package in October 2008 when it began offering “SIRIUS Everything + XM” and “SIRIUS Family + XM”. These packages, containing a selection of XM programming, are available at an additional subscription cost to SIRIUS customers.
following labor operations should be used to obtain reimbursement for this software update
to be provided only to customers confirming their intention to subscribe to one of the “Best of XM Packages”.
This information has been generated on May 12, 2009. Please refer to Netstar Æ Star TekInfo Æ Star Time
for the most current labor time allowance.
Operation: Perform Sirius Update (including short test and battery charger-connect) for Best of XM
Update Procedure, Models 216/221 Systems
Requirements: DAS 10/08 and all latest patches & SD Telematics Software CD 221 827 70 59 ES2:0001
a) Connect a battery charger
b) Turn engine and electrical consumers OFF
c) Start DAS and follow menu paths: Control units Æ Information and Communication Æ Audio,
video, navigation, and Telematics Æ COMAND Æ Control Unit Adaptations Æ Control Module
Programming….. carry out the steps outlined by DAS (On-line SCN coding should be selected for
the update when possible)
d) After a successful update, the COMAND’s software version will be 29/08
here in the Pic I guess is the OLD Sirius SW (its kevm14's car from post #210 of the clock fix thread) showing 43 / 05 rather than the last update of 29 / 08
I guess it means week 43 2005 vs week 29 2008 - to get here follow info below the Pic
ENG Menus
get in the car and turn on the key (it can ALL be done with it running - they flatten batteries in seconds on these cars otherwise)...
move the comand cursor (which Icon is highlighted) on the top menu bar that reads Navi, Audio, Telephone, Video, Vehicle,
use the control wheel to select Vehicle. Then pull the control wheel to the bottom menu and highlight System Settings
now these four all have to be done together
o Press and hold the “*” button, which is referred to as the “Favorite” button and typically actuates the rear sunshade.
o While holding “*”, press the Control Dial to the Right without pressing it down or turning it.
o While the “*” is pressed and the Control Dial is held to the right, press the Seat Massage button to the right of the Hazard switch and hold it.
o While holding the “*” button, the Control Dial to the Right, and the Seat Massage button, press the Mute button, which is the button located below the VOL dial and has an icon of a speaker with a slash.
When this combination is performed successfully, you will have reached the Engineering Menu.
change NOTHING other than instigating update if you have fitted the right clock fix CD in the drive - but you can safely scroll round to look at everything
the back arrow key (one of the buttons around the comand knob switch panel), or key on off, will take you out of the ENG menus
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