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Rear Glass Defect

     
Old Oct 15, 2014 | 03:39 PM
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Vik888
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2008 E550, 2012 GL450, 2014 GLK350, 2015 S550, 2020 GLC350e
Rear Glass Defect
The rear window of our 2015 S550 has a defect. I can't post a picture of it because it is too small to show up on a camera, but I have shown it to my SA and he has documented it in the system as having verified the defect.

Basically, there is a ripple in the glass which looks distorted. It is about 1" long and 1/4" tall. Not huge, but I am not sure what to do on a car that was almost $150k out the door.

The SA is happy to warranty it and have it replaced. He believes there are no safety issues.

Should I take this up with MB corporate?

Thoughts? Suggestions?
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Old Oct 15, 2014 | 04:38 PM
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2013 650i Coupe, 2010 IS250 AWD, 1999 S500
Why would it need to go to corporate if the dealer is willing the replace it under warranty?

M
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Old Oct 15, 2014 | 04:43 PM
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wonder if it's the same thing that plagued the front windshield.....that several of us have had replaced
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Old Oct 16, 2014 | 09:57 AM
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Originally Posted by hyperion667
wonder if it's the same thing that plagued the front windshield.....that several of us have had replaced
I too have a similar ripple smack dab in the middle of the windshield. If it does not affect safety, how did you get it replaced? I thought my eyes were deceiving me when I saw the trees move at weird angles through the "crease" in the glass.
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Old Oct 16, 2014 | 09:59 AM
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Originally Posted by amaycg
I too have a similar ripple smack dab in the middle of the windshield. If it does not affect safety, how did you get it replaced? I thought my eyes were deceiving me when I saw the trees move at weird angles through the "crease" in the glass.
I showed the dealer and they agreed that it should be replaced, didn't take long either
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Old Oct 23, 2014 | 03:43 PM
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2008 E550, 2012 GL450, 2014 GLK350, 2015 S550, 2020 GLC350e
I would rather be compensated than have them take the car apart to replace the back window.

So you guys think I should have the warranty done and the window replaced?

Originally Posted by Germancar1
Why would it need to go to corporate if the dealer is willing the replace it under warranty?

M
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Old Oct 23, 2014 | 03:59 PM
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Originally Posted by Vik888
So you guys think I should have the warranty done and the window replaced?
IMHO, yes.
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Old Oct 23, 2014 | 07:12 PM
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S, GL
Originally Posted by konigstiger
IMHO, yes.
Don't think the dealer will do that since that's $ from their account vs. a 'free' warranty replacement plus what prevents you from taking the $ and then trying to get it replaced under warranty at a different shop
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