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Torque convertor failure on 2019 w222 with less than 60,000 miles

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Old Sep 17, 2024 | 11:32 PM
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Omar1959's Avatar
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Torque convertor failure on 2019 w222 with less than 60,000 miles

Bought a 2019 W222 was stalling in reverse advised to get NG 9 speed Auto transmission service and filter change new sump pan cost of £750 (harsh)
after the g/box service the car was worse would not drive forwards or reverse no power stalling had to get it recovered from the transmission shop after getting it checked on star diagnostic showed afew abnormal readings no fault light on dash for gearbox or engine been told needs a new Torque converter ordered from Germany non in stock Uk surely a car of this quality build and year with less than 60,000 miles on should not have such a important part failing been full serviced history by Mercedes dealers anyone else experience similar problem or comment realy annoyed not acceptable
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Old Sep 18, 2024 | 09:51 AM
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Originally Posted by Omar1959
Bought a 2019 W222 was stalling in reverse advised to get NG 9 speed Auto transmission service and filter change new sump pan cost of £750 (harsh)
after the g/box service the car was worse would not drive forwards or reverse no power stalling had to get it recovered from the transmission shop after getting it checked on star diagnostic showed afew abnormal readings no fault light on dash for gearbox or engine been told needs a new Torque converter ordered from Germany non in stock Uk surely a car of this quality build and year with less than 60,000 miles on should not have such a important part failing been full serviced history by Mercedes dealers anyone else experience similar problem or comment realy annoyed not acceptable
Yikes, when was the first time the transmission fluid was changed (not this time), what are wear, are there shavings in the fluid that you just swapped out?
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Old Sep 18, 2024 | 10:19 AM
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Faulty torque convertor

Originally Posted by W205C43PFL
Yikes, when was the first time the transmission fluid was changed (not this time), what are wear, are there shavings in the fluid that you just swapped out?
I personally only just bought the vehicle also the gearbox oil service was done at a gearbox specialist never mentioned any foreign objects in the oil only that it took a long time for the torque converter to drain the old oil
but it’s unacceptable for a 5 year old car with less than 60,000 miles for a torque converter to fail
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Old Sep 18, 2024 | 06:13 PM
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That problem is with your car, not with Mercedes. You said you just bought it. When did you buy it? How did it drive at the time of purchase? And di you have the car inspected by a mechanic before you bought it?
The transmission can easily handle 60,000 miles. But if the previous owner abused the car, it will not last that long, and that's what it sounds like from the behavior you described. Does the rear bumper have any scratches or cuts in it? The problems you're describing could easily happen if somebody, the previous owner, used the car to tow a camper or trailer of any type. And if the previous owner abused the car by racing or many other things, it could case the torque converter to go bad.

Regardless...I am sincerely sorry to hear that your car is having problems, especially a transmission related problem.
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Old Sep 18, 2024 | 06:21 PM
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moved to W222 forum...
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Old Sep 20, 2024 | 03:09 PM
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Let's assume that this is not a 1 in a million bad part from the factory

It is likely a really badly abused car.
If someone is really hard on the pedal, the slippage between the torque converter impeller and turbine could be brutal. The transmission itself would also be under stress .. one will fail. Interestingly, 99.99 % of the time it's the transmission. This actually says good things about the transmission because breaking a torque converter ( between the two) on an automatic setup is difficult.

So ....either terrible abuse or less likely a bad part or install at production

The forum will tell you that you should have done proper protocol before making the purchase. Water under the bridge.
Hopefully, you get this solved without breaking the bank or long delays

Originally Posted by Omar1959
Bought a 2019 W222 was stalling in reverse advised to get NG 9 speed Auto transmission service and filter change new sump pan cost of £750 (harsh)
after the g/box service the car was worse would not drive forwards or reverse no power stalling had to get it recovered from the transmission shop after getting it checked on star diagnostic showed afew abnormal readings no fault light on dash for gearbox or engine been told needs a new Torque converter ordered from Germany non in stock Uk surely a car of this quality build and year with less than 60,000 miles on should not have such a important part failing been full serviced history by Mercedes dealers anyone else experience similar problem or comment realy annoyed not acceptable
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Old Sep 20, 2024 | 08:26 PM
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Originally Posted by carlosinseattle
That problem is with your car, not with Mercedes. You said you just bought it. When did you buy it? How did it drive at the time of purchase? And di you have the car inspected by a mechanic before you bought it?
Exactly, many automatic transmissions work somewhat-reasonably well until the oil is changed, and the kaput when it is changed.
I had a Toyota 4-Runner that had this problem.
The transmission eventfully failed.

I wish you better luck.
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Old Sep 20, 2024 | 08:33 PM
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There’s no telling that a PPI would have caught this problem if it didn’t act up when the inspector was looking. A torq converter is a simple mechanism and as such it had to be severely abused to fail at only 60,000 miles. I certainly wouldn’t be looking at the converter.

Rich
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Old Sep 21, 2024 | 01:56 AM
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My thoughts exactly ( I think)... My first thought was what else is lurking ... I am very afraid for the OP .. wreaks of heavy abuse... And down a rabbit hole

Originally Posted by MrMischief
There’s no telling that a PPI would have caught this problem if it didn’t act up when the inspector was looking. A torq converter is a simple mechanism and as such it had to be severely abused to fail at only 60,000 miles. I certainly wouldn’t be looking at the converter.

Rich
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