S-Class (W223) 2021 to Present

Ambient Lighting Warning Support Inoperative

Old Aug 8, 2021 | 12:36 PM
  #1  
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W205 C63 AMG 2017
Ambient Lighting Warning Support Inoperative

I’ve been getting this warning every time I start the car. I do have the ambient lighting package and have tried clicking the lock button on the key twice and resetting it but it did nothing. Any help would be really appreciated.
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Old Aug 8, 2021 | 01:35 PM
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I got the same message once a few days ago. Hasn't came back yet.
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Old Aug 8, 2021 | 01:45 PM
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It went away for me for a day or two but now comes back all the time. There must be a solution to permanently get rid of it. Can’t imagine we are the only ones dealing with this. Hopefully help is out there.
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Old Aug 8, 2021 | 01:50 PM
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If mine comes back I'll take it in for diagnosis.

I just hope there's not a part that needs to be replaced. I know someone that had lighting issues in a brand new gt and they had to drive a loaner for a month until the part came in.
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Old Aug 11, 2021 | 07:35 AM
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W205 C63 AMG 2017
Still happening with mine, really wondering if this is just on mine and not a more widespread issue.
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Old Aug 11, 2021 | 11:10 AM
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Temporary remedy: lock/unlock vehicle to reset the active ambient lighting control unit (N162/1) make sure that all the doors are shut. Reference attached bulletin.
Attached Files
File Type: pdf
LI82.20-P-073452_Ver_1.pdf (42.0 KB, 1932 views)
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Old Aug 30, 2021 | 07:20 PM
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S580
Originally Posted by Volt55
Still happening with mine, really wondering if this is just on mine and not a more widespread issue.
Hello, did you fixed it? If yes, how? I know that some dealers just turning off this feature and awaiting updates from MBUSA.
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Old Sep 1, 2021 | 07:13 AM
  #8  
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W205 C63 AMG 2017
Nope, My dealer has not been able to resolve this issue yet and the warning is still popping up. I’m hoping someone/somewhere figures this one out. I will keep everyone posted on mine and if a solution becomes available.
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Old Oct 19, 2021 | 08:52 PM
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fixed


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Old Oct 21, 2021 | 11:37 PM
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S580
Originally Posted by konigstiger
Temporary remedy: lock/unlock vehicle to reset the active ambient lighting control unit (N162/1) make sure that all the doors are shut. Reference attached bulletin.
That's a fix! Thank you!
If you have same problem just print it and bring it in your dealership.
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Old Oct 22, 2021 | 12:57 PM
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S Class
Originally Posted by Volt55
I’ve been getting this warning every time I start the car. I do have the ambient lighting package and have tried clicking the lock button on the key twice and resetting it but it did nothing. Any help would be really appreciated.
A software update is needed. That was the first of many ongoing probems with my S, the dealership was able to address that particular issue.
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Old Jul 23, 2022 | 09:45 AM
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Originally Posted by ColeBlooded
fixed

I see you got yours fixed. I took mine in yesterday before reading these posts and the dealership said it was my rims and tires. I have 20 inch aftermarket wheels on them. They came standard with 19 inch rims. I told them they are crazy as i have had the wheels on my car since i bought the car (approx 7 months ago a), and this warning light just started to come on in the last month and a half. I see you have larger aftermarket wheels and yours is fixed.

at first, they said there were no stored codes, and of course the message did not come on at dealer. Anyways, I’m scheduled for next Friday to go to another dealer and have them look at it.
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Old Jul 23, 2022 | 11:12 AM
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2022 S580 Land Boat
Yeah, that was the answer I got to my complaints about check engine light and inoperable assistance systems messages. "No codes found, no issues observed, gfy".
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Old Jul 23, 2022 | 12:39 PM
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Originally Posted by Phillyfinest
I see you got yours fixed. I took mine in yesterday before reading these posts and the dealership said it was my rims and tires. I have 20 inch aftermarket wheels on them. They came standard with 19 inch rims. I told them they are crazy as i have had the wheels on my car since i bought the car (approx 7 months ago a), and this warning light just started to come on in the last month and a half. I see you have larger aftermarket wheels and yours is fixed.

at first, they said there were no stored codes, and of course the message did not come on at dealer. Anyways, I’m scheduled for next Friday to go to another dealer and have them look at it.
Too many dealers are strict on modifications. I would've told them to explain how wheels would cause this problem.
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Old Jul 23, 2022 | 12:57 PM
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Originally Posted by ColeBlooded
Too many dealers are strict on modifications. I would've told them to explain how wheels would cause this problem.
they claimed wheels are blocking the sensors.
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Old Jul 23, 2022 | 01:14 PM
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Originally Posted by Phillyfinest
they claimed wheels are blocking the sensors.
Wheels are blocking ambient light sensors? This should be nominated for the stupidest bull**** of the year award.
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Old Jul 23, 2022 | 05:16 PM
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I had same problem. Reported to dealer and they have fix it with update I guess
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Old Jul 24, 2022 | 08:54 AM
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Originally Posted by Phillyfinest
I see you got yours fixed. I took mine in yesterday before reading these posts and the dealership said it was my rims and tires.
Please enlighten us with whom this MB dealership is and I will stay clear if needed. Thanks
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Old Jul 24, 2022 | 09:31 AM
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Originally Posted by Sleeper Benz
Please enlighten us with whom this MB dealership is and I will stay clear if needed. Thanks
Mercedes Benz of Alexandria in Northern Virginia.
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Old Aug 13, 2022 | 10:45 PM
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Originally Posted by Volt55
I’ve been getting this warning every time I start the car. I do have the ambient lighting package and have tried clicking the lock button on the key twice and resetting it but it did nothing. Any help would be really appreciated.

inhad the same issue but the new software update resolved it. Software update was done 8-4-22
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Old Aug 26, 2022 | 04:47 PM
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Forgot to update: went back to dealer a couple weeks ago and spoke with the Service Manager. He had the shop foreman look at my car and it was determined some LED strips on driver side had to be replaced. All good now.
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Old Aug 28, 2022 | 02:20 PM
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Originally Posted by Phillyfinest
Forgot to update: went back to dealer a couple weeks ago and spoke with the Service Manager. He had the shop foreman look at my car and it was determined some LED strips on driver side had to be replaced. All good now.
Im surprised they didn’t claim you drove over them with your aftermarket tires!
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