MBworld.org is celebrating the Holidays by giving away four copies of the book 'Driven to Delight'.

Four (4) lucky members will be selected to receive one copy of the book Driven to Delight. Nowhere else can you find this in-depth, all-access look at senior leadership’s vision, strategy, and tactical steps to create and sustain the wide-sweeping actions needed to deliver a customer experience that lives up to the company’s brand promise, “the best or nothing.”

A firsthand look at how Mercedes-Benz transformed itself into a best-in-class, customer-obsessed organization. Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team’s ambitious, multi-pronged strategy to elevate the company’s customer experience to best-in-class, across all brands and industries. Acclaimed author Joseph Michelli reveals how leaders within the organization drove the transformation of the operational and cultural environments at Mercedes-Benz through their strategic vision, “Driven to Delight.”

About the Author:
Joseph Michelli (St. Petersburg, FL) is an internationally sought-after speaker, author, organizational consultant whose work examines the convergence of customer service, excellence, and business success. His books include The Starbucks Experience, The New Gold Standard, Prescription for Excellence, The Zappos Experience, and Leading the Starbucks Way.


Please note that due to different international contest laws we must limit eligible prize winners to US residents. You must be a legal resident of the 50 United States or the District of Columbia over the age of 18 with access to the Internet and a valid email account to enter this giveaway. Good luck!!


Official Rules (Complete sweepstakes rules are linked at the bottom)

To enter: To participate in the Sweepstakes, visit MBWorld.org and accurately post a “Holiday-themed” comment or picture on the Sweepstakes thread (This Thread). Only one (1) post will be accepted per member on this thread; all others will be removed. Limit one (1) entry per person or email address. Multiple entrants are not permitted to share the same email account. Use of any automated system to participate is prohibited and will result in disqualification. In the event of a dispute as to any registration, the authorized account holder will be deemed to be the participant. The "authorized account holder" is the natural person assigned an email account. The potential winner may be required to show proof of being the authorized account holder.

Sweepstakes Period: Unless specified otherwise, the Sweepstakes entry period begins December 10, 2015 when the Sweepstakes is posted on MBWorld.org and ends at 12:00 p.m. (Pacific time) on December 20, 2015 (the “Sweepstakes Period”). Four (4) Winners will be selected from entries properly submitted and timely received during the Sweepstakes Period.

Selection of Sweepstakes Winners/Odds: There will be a total of four (4) winners. The winners will be selected at random from the members who accurately complete a post on the Sweepstakes thread during the Sweepstakes Period. The winner will be notified and announced through a post on the MBWorld Sweepstakes thread after 6:00 PM (Pacific time) on December 21, 2015. In the event that a winner is disqualified for any reason, Sponsor may, at its sole discretion, award the applicable prize to an alternate winner(s). Any return of prize notification as undeliverable will result in a forfeiture of any prize and an alternate winner(s) may, at Sponsor's discretion, be selected. Decisions of the Sponsor on all matters relating to the Sweepstakes are final. Sponsor reserves the right not to award all prizes in the event that an insufficient number of eligible entries are submitted, as determined by the Sponsor, at their sole discretion. Odds of winning will depend on the number of eligible entries received during the Sweepstakes Period.

Prizes: The Four (4) winners will be awarded one (1) Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way Hardcover Book (ARV $27.00). Sweepstakes Partner will mail the prize directly to the Sweepstakes winner via Federal Express (FedEx), United Parcel Service (UPS) or a similarly suitable shipping service, within one week of the posted winner announcement(s). Prizes will not be replaced if lost or stolen, are not transferable and are not redeemable for cash. Sweepstakes Partner reserves the right to substitute a prize of equal or greater value if entire prize or a portion of an advertised prize is unavailable for any reason. The reporting and payment of any tax liabilities (federal, state and local) incurred by the winner as a result of the Sweepstakes

 

Merry Christmas MBWorld!

 

חנוכה שמחה

 

Happy Holidays to all at MBWorld! Santa needs to swap his sled for some wheels. The weather here in upstate New York has been so nice that we are still cruising in my '06 CLK350 with the top down!

 

Holiday Lights Touring in my Benz ... The BEST or Nothing (else to Drive)

Happy Holidays to All

 

I wish all of you a very merry and happy holiday.

 

Feliz navidad y feliz año nuevo de san diego !!

Roberto!

 

Very Merry Christmas to all!!! Hope everyone has a great holiday .

 

Enjoy the holidays, however you choose to celebrate it

 

Merry Christmas and Happy New Year!

who's putting antlers on their vehicles? LOL

1Vv5Nee.jpg

 

Front page news! This contest is now being promoted on the MBWorld homepage.

Read the rest on the MBWorld homepage. >>

 

Nothing but the best holidays for all members!

 

where is the customer-obsessed organization?


they don't have that where I shop


Happy Holidays Gents

 

Happy Holidays!

 

As a "newbie" follower of the GLC forum (looking to buy one), I want to post a "holiday" thank you to two regular and one occasional contributors to that forum whose insight and/or information make the forum worthwhile: rbbylaw, fabbrisd1, and (for the US order guide posting) nut854. Jim Vaughter (aka jimbobboy)

 

Merry Christmas!!
The look on their faces makes it all worth it :-)

 

Merry Xmas!

 

Santa just called.

He wants his car back. Doesn't really like the GT as he prefers an open top sleigh.

 

The contest is now closed, please check this thread tomorrow for the list of winners. The winners will also be notified by PM. Thank you for entering and good luck!

 

We have 4 winners! The four random numbers are 12,6,10,3. Congratulations to:

Post Number 12 - AnirInTexas
Post Number 6 - dbldpr
Post Number 10 - Toadster
Post Number 3 - N_Jay

Sweepstakes Partner will mail the prize directly to the Sweepstakes winner via Federal Express (FedEx), United Parcel Service (UPS) or a similarly suitable shipping service, within one week of the posted winner announcement(s). A PM has been sent to the four winners, thanks everyone for entering the contest and have a wonderful Holiday!

Bob

 

My copy arrived today.
I would like to thank the Admins, Mods, and Sponsors of the site.

 

Received my copy today also. Thanks again it will make for interesting reading.

 

I got mine as well. It will be a good read, thank you so much for the gift and the great forum!

 

Thank you for letting us know. The books are compliments of Internet Brands, the site owner. Happy New Year!

Bob