Recommend SA @ MB of Beverly Hills, CA
Thread Starter
Super Member
Joined: Nov 2007
Posts: 810
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From: SoCal
2004 E55
Recommend SA @ MB of Beverly Hills, CA
As the title states, I am in need of a recommendation for a Service Advisor at MB of Beverly Hills, CA.
I need to have my Service C done and want to have a few things looked at under my extended warranty (my current SA at Fletcher Jones is a complete tool and won't fix anything under warranty).
TIA for the recommendations, please let me know ASAP as I need to call today to set up an appointment for later this week.
I need to have my Service C done and want to have a few things looked at under my extended warranty (my current SA at Fletcher Jones is a complete tool and won't fix anything under warranty).
TIA for the recommendations, please let me know ASAP as I need to call today to set up an appointment for later this week.
Last edited by efivefiveamg; Jul 22, 2008 at 12:49 PM.
Senior Member
Joined: Sep 2007
Posts: 330
Likes: 1
From: North Bergen, NJ
germans
As the title states, I am in need of a recommendation for a Service Advisor at MB of Beverly Hills, CA.
I need to have my Service C done and want to have a few things looked at under my extended warranty (my current SA at Fletcher Jones is a complete tool and won't fix anything under warranty).
TIA for the recommendations, please let me know ASAP as I need to call today to set up an appointment for later this week.
I need to have my Service C done and want to have a few things looked at under my extended warranty (my current SA at Fletcher Jones is a complete tool and won't fix anything under warranty).
TIA for the recommendations, please let me know ASAP as I need to call today to set up an appointment for later this week.
Thread Starter
Super Member
Joined: Nov 2007
Posts: 810
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From: SoCal
2004 E55
FJ Newport Beach has far and away the worst service dept. I have ever dealt with.
I can't tell you how many times I have been told they could not replicate an issue and they nevertheless charge me for the labor expended trying to do so. I realize the charges result from the fact that my CPO warranty isn't worth the paper its printed on (outside of mechanical failures, that is), but the techs are just dumb as nails (or at least MB would rather have be believe that than fix problems under warranty).
I would like to never go back to FJ Newport, so I am looking for a new SA (preferrably at MB of Beverly Hills) anywhere in Socal, that will take care of me and who knows about our cars.
I can't tell you how many times I have been told they could not replicate an issue and they nevertheless charge me for the labor expended trying to do so. I realize the charges result from the fact that my CPO warranty isn't worth the paper its printed on (outside of mechanical failures, that is), but the techs are just dumb as nails (or at least MB would rather have be believe that than fix problems under warranty).
I would like to never go back to FJ Newport, so I am looking for a new SA (preferrably at MB of Beverly Hills) anywhere in Socal, that will take care of me and who knows about our cars.
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Joined: Aug 2007
Posts: 2,735
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CLK 63 Black Series, 2009 S550, 2011 Range Rover Supercharged, BMW F800 GS Anniv Edition
FJ Newport Beach has far and away the worst service dept. I have ever dealt with.
I can't tell you how many times I have been told they could not replicate an issue and they nevertheless charge me for the labor expended trying to do so. I realize the charges result from the fact that my CPO warranty isn't worth the paper its printed on (outside of mechanical failures, that is), but the techs are just dumb as nails (or at least MB would rather have be believe that than fix problems under warranty).
I would like to never go back to FJ Newport, so I am looking for a new SA (preferrably at MB of Beverly Hills) anywhere in Socal, that will take care of me and who knows about our cars.
I can't tell you how many times I have been told they could not replicate an issue and they nevertheless charge me for the labor expended trying to do so. I realize the charges result from the fact that my CPO warranty isn't worth the paper its printed on (outside of mechanical failures, that is), but the techs are just dumb as nails (or at least MB would rather have be believe that than fix problems under warranty).
I would like to never go back to FJ Newport, so I am looking for a new SA (preferrably at MB of Beverly Hills) anywhere in Socal, that will take care of me and who knows about our cars.
I do not like MBZ of Beverly Hills. I have had "issues" with them as have a few of my friends...
I have however, received very good service from WI Simonson in Santa Monica. They have an amazing service facility and have gone the extra mile to make me happy with my Black Series.
The shop foreman is named Mike Hawker, and he knows EVERYTHING there is to know about AMG's. He is a great guy. Ask for him and tell him you were referred by Luke with the silver Black Series. He will take good care of you.
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Mercedes Benz
Having been a former customer of mb of b-hills I will never return. I recommend MB of Encino. I have a great relationship with them and they always do great work. Ask for Drew Herman for your service writer and he will take very good care of you and your car. He is very professional and easy to work with.
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Joined: Oct 2002
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From: So Cal.
2019 GT3 RS, 2017 M3 30 Jahre
I've had good experiences with BH Benz. I know I will definitely not go to South Bay Mercedes.
If you're looking for an SA at BH Benz, ask for either Scott Evans or Terry.
If you're looking for an SA at BH Benz, ask for either Scott Evans or Terry.
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Member
Joined: Apr 2008
Posts: 228
Likes: 1
From: Los Angeles, CA
07' E350, 71' DATSUN 510
I used to wrench at W.I. Simonson(Santa Monica). And if you're looking for good service on the west side this is the dealer I would recommend. I am not biased as I left for a reason, but I do think that with the right service advisor you will be taken care of.
Yes, Mike Hawker is a very inteligent shop foreman, although (heads-up) he is not mod-friendly.
If you would like a recommendation for a great service advisor PM me.
Yes, Mike Hawker is a very inteligent shop foreman, although (heads-up) he is not mod-friendly.
If you would like a recommendation for a great service advisor PM me.
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Joined: Dec 2006
Posts: 70
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07 SL55 P30 Designo - Sold, 06 E55 Wagon, 04 CLK55A - sold
Although I was skeptical, I have had really great service from Tony Irvani at FJ Newport Beach. He has taken very good care of my cars & I have since referred 3 friends to him... all are very picky & all are very pleased with how he takes care of them. Feel free to PM me & I will give him a heads up...
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Joined: Sep 2002
Posts: 2,923
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Mercedes Benz
I used to wrench at W.I. Simonson(Santa Monica). And if you're looking for good service on the west side this is the dealer I would recommend. I am not biased as I left for a reason, but I do think that with the right service advisor you will be taken care of.
Yes, Mike Hawker is a very inteligent shop foreman, although (heads-up) he is not mod-friendly.
If you would like a recommendation for a great service advisor PM me.
Yes, Mike Hawker is a very inteligent shop foreman, although (heads-up) he is not mod-friendly.
If you would like a recommendation for a great service advisor PM me.
Are you still a shop foreman at a local shop?
MBWorld Fanatic!
Joined: Aug 2007
Posts: 1,041
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From: Los Angeles,Belgrade.Current Residence Zurich.
2017 Mercedes Benz E220D/GONE!JUNK!Current GLC Coupe 350d 4 Matic
///
see GUS NAVARO at WI Simonson in santa monica .
Tell him Dean sends you.....you want your car fixed right,and get great service,talk to him.
Tell him Dean sends you.....you want your car fixed right,and get great service,talk to him.
