Problem with car but Mercedes says NO!
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From: Arizona
2004 E55, 1997 E320 "Sold"
Problem with car but Mercedes says NO!
Hey guys. I mentioned last week my car has lost a lot of power and suspected the ic pump and possibly the sc clutch pack. So, I took it to Mercedes and today they call me and say the car is absolutely perfect with no issues whatsoever according to their technician. I told them I wanted the ic pump changed and they will not even do that because they said there are no codes. So, I am now going to have to pay for all the service time and rental car services out of my pocket because they say there is nothing wrong when I know there is.
What should I do?
What should I do?
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From: Houston
Porsche 996TT, BMW 335i and NOW A 04' E55!!!
Hey guys. I mentioned last week my car has lost a lot of power and suspected the ic pump and possibly the sc clutch pack. So, I took it to Mercedes and today they call me and say the car is absolutely perfect with no issues whatsoever according to their technician. I told them I wanted the ic pump changed and they will not even do that because they said there are no codes. So, I am now going to have to pay for all the service time and rental car services out of my pocket because they say there is nothing wrong when I know there is.
What should I do?
What should I do?
Dunno if that helps you
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From: Houston
2003 W211 E55, 2003 W220 S600
Hey guys. I mentioned last week my car has lost a lot of power and suspected the ic pump and possibly the sc clutch pack. So, I took it to Mercedes and today they call me and say the car is absolutely perfect with no issues whatsoever according to their technician. I told them I wanted the ic pump changed and they will not even do that because they said there are no codes. So, I am now going to have to pay for all the service time and rental car services out of my pocket because they say there is nothing wrong when I know there is.
What should I do?
What should I do?
Thread Starter
MBWorld Fanatic!
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From: Arizona
2004 E55, 1997 E320 "Sold"
mb claims they checked everything and nothing warrants being replaced and they will not change anything out. I am thoroughly pissed off at them and starting to question their expertise. I told them to check the obdII and they will probably come back saying there is nothing wrong and they have to charge me more for further tests.
Any advice to convince them to replace the part or chrysler?
Any advice to convince them to replace the part or chrysler?
Thread Starter
MBWorld Fanatic!
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From: Arizona
2004 E55, 1997 E320 "Sold"
hi peter. If I take it to another dealer i run the risk of more fees. Is anybody here in Gilbert or the Phoenix area that can help me diagnose this? thx.
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Former Vendor of MBWorld
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From: Houston
2003 W211 E55, 2003 W220 S600
the OBDII tools is used to monitor the IATs, when you car is idling the IATs will seem normal even if the pump is not working. When you get on the throttle the IATs will climb drastically.
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From: Dallas, TX
2007 E63, 2005 Dodge Ram Hemi
Thread Starter
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From: Arizona
2004 E55, 1997 E320 "Sold"
thanks for the information guys. I went to Mercedes and took a drive in my car with the service manager and AMG technician and they both claim everything is working at full power and I am not sure. I better just get my car out of there and fix it myself if it needs replacing before the bill gets any larger. They did say all the ball joints on the car are worn and need to be replaced and the temperature gauge and fan in the engine so hopefully chrysler will approve these fixes so they will cover the other charges incurred and I will only have to pay the deductible. I will report back.
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'03 E55, Range Rover Sport Supercharged, Ducati 748R
i'm in phoenix, pm me where you went and who your service advisor is and i'll get you taken care of (with that kind of response, i'd almost be willing to bet your service advisor is scott in chandler)
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'03 E55, Range Rover Sport Supercharged, Ducati 748R
lol, i wish i could say i'm surprised but...well obviously i'm not. mb service has gone to hell in the valley over the past few years. i swore off chandler altogether because of their poor ethics and practices and used to exclusively visit scottsdale mb. unfortunatley they lost the best service manager mb has ever known when charles left and since then they're service has steadily gone down hill to the point where i no longer refer anyone. luckily chandler got a new service manager a little over a year ago who is much more open to his customers unlike their last so they've redeemed themselves a bit. unfortunatley when he came in and cleaned house, he forgot to get rid of that pr*ck scott (even the tech's don't like that guy!). other than him and imho, chandler is now the only option left in the valley...you just got to know who to ask for!
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From: Sunny Florida
E55
I had the same thing happen to me and repeatedly asked the dealer to check it out and got the, "It works perfect and no codes." So I just bought the newer version of the OEM Bosch pump and had it installed by and Indy. It cost about 550.00 total to have done. There is a DIY here on how to do it if your interested.
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From: Arizona
2004 E55, 1997 E320 "Sold"
WWMIndy are you talking about the warranty? If not, I was saying hopefully they will fix the temperature fan and sensor along with the ball joints because if they do than all I have to pay is the $200 deductible. If they found no issues than I would have to pay for all the hours of work and rental car they gave me! 
Guess what? Chrysler approved the fixes!
By the way, chiromikey helped me out and I talked to him and he referred me to Floored Fabrication in Mesa so I am going to check them out on the pump issue and possibly other mods in the future. Thanks again Mikey!
Guess what? Chrysler approved the fixes!
By the way, chiromikey helped me out and I talked to him and he referred me to Floored Fabrication in Mesa so I am going to check them out on the pump issue and possibly other mods in the future. Thanks again Mikey!
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From: Orlando, FL
2026 AMG GT63 Pro
No, got what you need to get fixed - and think it's ridiculous that they won't fix it...But I had no idea Chrysler offered a warranty for Mercedes...
Just an odd relationship - my bad!
Just an odd relationship - my bad!
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From: NorCal
W211,E90,E66,E39,E38,NSX,Z32-TT
The IC Pump will not throw any codes. The internals propellers on my IC Pump completely shattered and the whole pump was making a disgruntled moan. The car drove fine and STAR noted no codes. I tracked down the moan was coming from the IC Pump and replaced it with a Johnson CM30.
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From: Arizona
2004 E55, 1997 E320 "Sold"
I guess so. They are replacing all the ball joints on the car and the temperature fan and sensor in the engine I believe. I think the total with labor is around $1100. All I wanted was to have the IC pump updated to the new bosch part and possibly the newer clutch pack if there was something wrong with it, but they said no. So they instead decided to replace something that I did not want and that cost more money! Would it really be that hard for them to say hey this thing is overheating and ask chrysler to replace it? I do not think chrysler would question them over this part and it would be no issue, but instead I am going to have to pay out of my pocket now.
