emoving

First I want to thank the board for their support on allowing us to post and resolve issues in a public manner. While translation can be lost in emails and with all the technology these days, sometimes a good old phone call goes along way. I had an issue with a D2Forged rim I got second hand that had a manufactures defect. The rim is 7 months old and has never been in foul weather. They have less then 4000 miles on them. I spoke with Derrick (the principal partner) at D2forged and came to a agreeable solution. Derrick is sending me a new lip that I will have replaced by my wheel guy here in Cbus. This is exactly the kind of support you expect when you purchase a wheel or any item of this expense. He stepped up to the plate, acknowledged the issue and came up with a resolution.

I must appologize to all that were interested in getting my wheels......sorry but I am keeping them. They are completely gorgeous wheels and look to be very well built. My one issue will be resolved within the next few weeks.

Thanks Derrick, D2Forged, for doing the right thing and keeping a customer happy!

E55Dimon

Happy to hear. It was an interesting read..
Now if only DPE learned to send a sticker with a 4k set of wheels. They certainly lost me as a future customer after chawkins' story.

WayneE

Kudos to the forum for being the catalyst to get your problem resolved, but the fact remains that they told you to get ****ed until you outed them in front of potential customers.

emoving

I agree, but apparentley the person sending the PM was a sales person that failed to check with the mgt. on how to handle the situation. That is what is good about public forums, there is power in numbers. I appreciate your comments. For the record, I deleted the thread at the request of Derrick at D2. The mods not mbworld deleted my thread. Again, thatnks for the support.

WayneE

We're all in this together, emoving. I'm glad you got your issue resolved.

I'm not trying to be the turd in the punchbowl, but a little transparency is nice for members. Members, not sponsors paying for direct access to enthusiasts, are what make the board relevant and interesting.

Benz-O-Rama

That's why I was wondering if you spoke to Derrick directly. I couldn't imagine him letting that happen.

Great to hear. They do look sick on your car.

PGT

"never deal with underlings"
-Trump

Karlson

seriously? I don't expect to have any problem in 7 months after purchasing several thousand bucks wheels.

beauphus

I read your thread this morning and knew that something was "off". I have known Derrick @ D2 for a long time (I was a customer of his starting 10 years ago) and have bought several wheels from him. along the way there have been some issues (as there always seems to be in the wheel biz) and he ALWAYS took care of it. I knew after eading that thread that Derrick would step up. Glad to hear you got it sorted out. The path of least resistence would be to replace the lip. Problem solved! Sick looking car BTW

tbone

Kudos to Derrick for resolving the issue. However, it still reflects on him (lack of proper training). The company's frontline is very important for customer satisfaction.

D2FORGED

Point taken and I agree, we have grown so much in the last 24months, with the wheel line, and now lifestyle blog, etc that we have had to bring in more sales guys, interns to do forums, etc.

Situations like this require the more "old school" approach of contact: no email, no text, no IM, no PM. Within 20minutes of being alerted to this situation, I was on the phone with emoving and the situation was handled.

Training is a ongoing process so these key learnings will certainly get added to the curriculum!!

The thing that I appreciate about emoving is he accepted that a policy is just that and must be adhered to. However we were able to find a alternate solution that was to his satisfaction, and all is well.

Thanks Tbone for the constructive feedback.

-Derrick

D2FORGED

Thanks for the kind words, but JESUS I feel old now. lol

tbone

That is a great response...Ownership of the fault, willingness to take feedback and to learn/grow from it. I'm impressed. Hard to find that now-a-days from a lot of businesses. I may have to check out D2s for my next set of wheels

emoving

+1 and as you guys know, I go through cars like underwear. So with that being said, my next set of wheels will be from Derick based on the way he stepped up and took care of this issue! As I said when I was pissed, the wheels are awsome! I just had one small issue! It is resolved and I am in love with them again! Thanks again Derick!

WPOZZZ

I'm glad all has been resolved.

slownrusty

+1