URGENT: NHTSA Opens investigation into fuel leaks on the E55.
03-08-2012, 02:28 PM
#51
MBWorld Fanatic!
Unfortunately once you file your claim online all further communications need to be mailed to :
NHTSA Headquarters
1200 New Jersey Avenue SE
West Building, Room NVS210
Washington DC 20590
If someone has an email address they can send me, I would appreciate it....
NHTSA Headquarters
1200 New Jersey Avenue SE
West Building, Room NVS210
Washington DC 20590
If someone has an email address they can send me, I would appreciate it....
03-08-2012, 03:48 PM
#53
MBWorld Fanatic!
Now extended warranty is refusing to cover the issue as they claim there is a recall and it is a known problem....But then Route 66 (insurance guy) says if we do fix it we will just install a used tank....Saga just gets worse.
03-08-2012, 03:51 PM
#54
MBWorld Fanatic!
There's no recall yet, it's pending an answer from MBUSA, answer should be in march 16th, a used tank will have same issues eventually
Refer your extended warranty to the nhtsa website and the complaints no where does it say it's a recall...
When it becomes a recall the dealer will eat all costs...further bs of passing the ball!
Refer your extended warranty to the nhtsa website and the complaints no where does it say it's a recall...
When it becomes a recall the dealer will eat all costs...further bs of passing the ball!
03-08-2012, 04:30 PM
#55
Read your contract regarding your extended warranty.
If they exclude work due to recall, then its between you and them.
By Monday we will know if Mercedes has requested an extension to file a response to NHTSA.
If they exclude work due to recall, then its between you and them.
By Monday we will know if Mercedes has requested an extension to file a response to NHTSA.
03-08-2012, 04:53 PM
#57
MBWorld Fanatic!
Filing an extension is just more bs on MB part, I actually went back to see my SA friend and he told me that MB has known about the problem and he even told his supervisors that it's a problem... I really am hoping that MB does the right thing for anyone that experiences this
03-08-2012, 09:12 PM
#58
MBWorld Fanatic!
Join Date: Aug 2003
Location: In my garage
Posts: 8,415
Received 1,001 Likes
on
808 Posts
E55, GLS450, GL63, GLE350
Filing an extension is just more bs on MB part, I actually went back to see my SA friend and he told me that MB has known about the problem and he even told his supervisors that it's a problem... I really am hoping that MB does the right thing for anyone that experiences this
03-08-2012, 09:29 PM
#59
MBWorld Fanatic!
I stand corrected, but you always have to give the benefit of the doubt that they had no idea it was such a widespread problem even though we all know it's BS.
If they wanted to show that they stand behind their product, they would call a recall before the 16th
If they wanted to show that they stand behind their product, they would call a recall before the 16th
03-12-2012, 04:18 PM
#60
04-24-2012, 01:00 PM
#64
Member
05-16-2012, 01:30 PM
#65
Member
Join Date: Jun 2011
Location: Exit 9 - New Jersey
Posts: 235
Likes: 0
Received 0 Likes
on
0 Posts
04 E55 - 97 E320 - 85 300D
Just an update.... I got an email from an Investigator from the DOT's Office of Defects. He want to know if I could send him the pictures I have (the ones I've posted here).
Sent them over to him. Let's see what happens.
Sent them over to him. Let's see what happens.
05-17-2012, 12:59 PM
#67
Member
Join Date: Jun 2011
Location: Exit 9 - New Jersey
Posts: 235
Likes: 0
Received 0 Likes
on
0 Posts
04 E55 - 97 E320 - 85 300D
UPDATE
I spoke with said investigator this morning after he emailed me back at 1030 last night... must be dedicated and working late... Any how he seems pretty interested in my claim after seeing my pictures. He asked if I would be willing to remove the seat cushion and cover and take some pictures, before and after filling it up.
He also asked if I knew if the previous owners had the vehicle during the camplaign because I just purchused it last May, or the first owner, depending on when the second owner bought the car. I said I didn't know but I would assume the first owner owned it then. He said he's going to try to pull the service history from my VIN and find out who owned it then, and what was done for the recall as MB USA is claiming a there were a few different catorgories of things performed to remedy this.
He asked if it leaks all the time - I said no. Only after filling it. Once it seems to go below approx 3/4 I don't smell the fuel.
Then asked if I've seen fuel on the side of the tank - I answered that I've never seen the tank from underneth but on a few occasions have seen fuel on my garage floor.
Then asked if I could smell it in the passenger compartment - I answered no, only when outside the vehicle.
Then asked if I have a check engine light - I said no.
He asked if I have any thoughts on it and I replied that I've read the stuff on the NHTSA site that MB USA said and I think it could be bunch of various different problems rolled into the same outcome, a leak. I said that my guage is off and the previous owner said it was like that also which leads me to believe the pumper/sender housing could be installed incorrectly.
Or... that under the recall if I got a new pump/sender housing during the recall that it could be incompatible with the tank as it it appears there could (I'm not sure) be multiple manufacturers and versons of the the tank (people have said different part numbers). Also, that the seals could not be compatible with the tank or housing also.
He stated to me that the fuel tank and it's various parts are rather complex. And that the system is under pressure. I stated then that if the system is under pressure and the service manual says the tank needs to at less then 3/4 to remove the housing, if there is a bad seal then wouldn't it leak when it above 3/4's ? I think thats an interesting point.
The investigator seems to be interested in my vehicle, atleast I think so or he wouldn't have wanted to speak to me right ?
He also asked if I would mind if anyone took a look at my car. I don't have a problem with his guys looking at it but I don't know about the dealerships I've spoken to prior. I would let a dealer I've never spoken to possibily check it out.
He also asked if I knew if the previous owners had the vehicle during the camplaign because I just purchused it last May, or the first owner, depending on when the second owner bought the car. I said I didn't know but I would assume the first owner owned it then. He said he's going to try to pull the service history from my VIN and find out who owned it then, and what was done for the recall as MB USA is claiming a there were a few different catorgories of things performed to remedy this.
He asked if it leaks all the time - I said no. Only after filling it. Once it seems to go below approx 3/4 I don't smell the fuel.
Then asked if I've seen fuel on the side of the tank - I answered that I've never seen the tank from underneth but on a few occasions have seen fuel on my garage floor.
Then asked if I could smell it in the passenger compartment - I answered no, only when outside the vehicle.
Then asked if I have a check engine light - I said no.
He asked if I have any thoughts on it and I replied that I've read the stuff on the NHTSA site that MB USA said and I think it could be bunch of various different problems rolled into the same outcome, a leak. I said that my guage is off and the previous owner said it was like that also which leads me to believe the pumper/sender housing could be installed incorrectly.
Or... that under the recall if I got a new pump/sender housing during the recall that it could be incompatible with the tank as it it appears there could (I'm not sure) be multiple manufacturers and versons of the the tank (people have said different part numbers). Also, that the seals could not be compatible with the tank or housing also.
He stated to me that the fuel tank and it's various parts are rather complex. And that the system is under pressure. I stated then that if the system is under pressure and the service manual says the tank needs to at less then 3/4 to remove the housing, if there is a bad seal then wouldn't it leak when it above 3/4's ? I think thats an interesting point.
The investigator seems to be interested in my vehicle, atleast I think so or he wouldn't have wanted to speak to me right ?
He also asked if I would mind if anyone took a look at my car. I don't have a problem with his guys looking at it but I don't know about the dealerships I've spoken to prior. I would let a dealer I've never spoken to possibily check it out.
05-17-2012, 02:00 PM
#68
MBWorld Fanatic!
I spoke with said investigator this morning after he emailed me back at 1030 last night... must be dedicated and working late... Any how he seems pretty interested in my claim after seeing my pictures. He asked if I would be willing to remove the seat cushion and cover and take some pictures, before and after filling it up.
He also asked if I knew if the previous owners had the vehicle during the camplaign because I just purchused it last May, or the first owner, depending on when the second owner bought the car. I said I didn't know but I would assume the first owner owned it then. He said he's going to try to pull the service history from my VIN and find out who owned it then, and what was done for the recall as MB USA is claiming a there were a few different catorgories of things performed to remedy this.
He asked if it leaks all the time - I said no. Only after filling it. Once it seems to go below approx 3/4 I don't smell the fuel.
Then asked if I've seen fuel on the side of the tank - I answered that I've never seen the tank from underneth but on a few occasions have seen fuel on my garage floor.
Then asked if I could smell it in the passenger compartment - I answered no, only when outside the vehicle.
Then asked if I have a check engine light - I said no.
He asked if I have any thoughts on it and I replied that I've read the stuff on the NHTSA site that MB USA said and I think it could be bunch of various different problems rolled into the same outcome, a leak. I said that my guage is off and the previous owner said it was like that also which leads me to believe the pumper/sender housing could be installed incorrectly.
Or... that under the recall if I got a new pump/sender housing during the recall that it could be incompatible with the tank as it it appears there could (I'm not sure) be multiple manufacturers and versons of the the tank (people have said different part numbers). Also, that the seals could not be compatible with the tank or housing also.
He stated to me that the fuel tank and it's various parts are rather complex. And that the system is under pressure. I stated then that if the system is under pressure and the service manual says the tank needs to at less then 3/4 to remove the housing, if there is a bad seal then wouldn't it leak when it above 3/4's ? I think thats an interesting point.
The investigator seems to be interested in my vehicle, atleast I think so or he wouldn't have wanted to speak to me right ?
He also asked if I would mind if anyone took a look at my car. I don't have a problem with his guys looking at it but I don't know about the dealerships I've spoken to prior. I would let a dealer I've never spoken to possibily check it out.
He also asked if I knew if the previous owners had the vehicle during the camplaign because I just purchused it last May, or the first owner, depending on when the second owner bought the car. I said I didn't know but I would assume the first owner owned it then. He said he's going to try to pull the service history from my VIN and find out who owned it then, and what was done for the recall as MB USA is claiming a there were a few different catorgories of things performed to remedy this.
He asked if it leaks all the time - I said no. Only after filling it. Once it seems to go below approx 3/4 I don't smell the fuel.
Then asked if I've seen fuel on the side of the tank - I answered that I've never seen the tank from underneth but on a few occasions have seen fuel on my garage floor.
Then asked if I could smell it in the passenger compartment - I answered no, only when outside the vehicle.
Then asked if I have a check engine light - I said no.
He asked if I have any thoughts on it and I replied that I've read the stuff on the NHTSA site that MB USA said and I think it could be bunch of various different problems rolled into the same outcome, a leak. I said that my guage is off and the previous owner said it was like that also which leads me to believe the pumper/sender housing could be installed incorrectly.
Or... that under the recall if I got a new pump/sender housing during the recall that it could be incompatible with the tank as it it appears there could (I'm not sure) be multiple manufacturers and versons of the the tank (people have said different part numbers). Also, that the seals could not be compatible with the tank or housing also.
He stated to me that the fuel tank and it's various parts are rather complex. And that the system is under pressure. I stated then that if the system is under pressure and the service manual says the tank needs to at less then 3/4 to remove the housing, if there is a bad seal then wouldn't it leak when it above 3/4's ? I think thats an interesting point.
The investigator seems to be interested in my vehicle, atleast I think so or he wouldn't have wanted to speak to me right ?
He also asked if I would mind if anyone took a look at my car. I don't have a problem with his guys looking at it but I don't know about the dealerships I've spoken to prior. I would let a dealer I've never spoken to possibily check it out.
05-17-2012, 02:04 PM
#69
Interesting, nobody from NHTSA has reached out to me yet...I even sent them an email asking how I could get them pictures, documentation from the dealer stating the leak issue, and MB USA's attempt to keep me quiet (fix the problem but I need to sign a release)...I am going to give it another month and then I am jumping on the class action suit.
Ive forwarded them five invoices so far.
Maybe keep a list who has spoken to the NHTSA about this claim
05-17-2012, 02:43 PM
#70
Senior Member
Join Date: Dec 2009
Location: Honolulu
Posts: 385
Likes: 0
Received 0 Likes
on
0 Posts
W211 E55, 911 turbo, 911sc, RX330
Add me to that list. It seems the ball started rolling right after I sent my complaint on Tuesday.
05-17-2012, 07:34 PM
#71
MBWorld Fanatic!
Thread Starter
Join Date: Oct 2011
Location: Chicago
Posts: 1,212
Likes: 0
Received 4 Likes
on
4 Posts
03 E55 AMG, 06 Harley Road King Custom 06 Ram 2500 Cummins, 97 Firebird Race Car, 88 Cutlass Supreme
Good to hear they are interested and really looking into it. Have they mentioned these threads on the boards? I know I sent them an email directing em here, and I hear that they look at these types of sites, but if someone talks to them again perhaps mention it to make sure they are aware of these threads on here. Plenty of accounts and stories on what people had to go through and what the ultimate remedy has been found to be according to a number of dealers and independent shops now... a new tank.
05-17-2012, 08:03 PM
#72
Senior Member
Join Date: Dec 2009
Location: Honolulu
Posts: 385
Likes: 0
Received 0 Likes
on
0 Posts
W211 E55, 911 turbo, 911sc, RX330
I sent Scott Y. my reply and a link to the big thread in this forum.
Maybe my diagnosis from an authorized Mercedes Benz dealer with factory trained techs helped.
Maybe my diagnosis from an authorized Mercedes Benz dealer with factory trained techs helped.
Diagnosed and found right side fuel pump has hole burnt through housing causing fuel to leak out near connector housing.
Last edited by WPOZZZ; 05-17-2012 at 08:05 PM.
05-18-2012, 01:27 PM
#73
MBWorld Fanatic!
Join Date: Feb 2007
Location: Phoenix by way of Texas
Posts: 1,010
Received 0 Likes
on
0 Posts
2003 E55 AMG
What is the number y'all are getting contacted from? I've been getting some calls from numbers I don't recognize lately, but I haven't picked up and no messages are left.
05-18-2012, 01:30 PM
#74
