So, it is a known method!
MB Service says"It's just a coincidence "! What does the group say?
Thread Starter
Senior Member
Joined: Aug 2015
Posts: 397
Likes: 22
2005 E55 AMG
MB Service says"It's just a coincidence "! What does the group say?
I picked up my car from the dealership last week after they installed a new gas tank for the second time in a few months. On the way home I start hearing a light squeal which becomes a horrible screech by the time I get home(about 30 miles) . I called my Indie shop, a 30 year Mercedes tech and he thought they probably did not set the parking brake correct.
I also called the dealership and on the phone they also told me they probably need it to re-adjust the parking brakes and I should not drive the car so they sent a tow truck to pick it up.
After looking at the vehicle they contacted me and told me my parking brake shoe had broken and it was not related to the work they did and it's just bad luck and pure coincidence that it happened just after I pick it up from them. They want $600 for the repair.
My rear pads and rotors were replaced with Mercedes parts about 8k miles ago and I don't drift around corners by stomping on my e-brake pedal and reaching for the release handle under the dash! WTH?!
What would you think if you were in my situation?
I also called the dealership and on the phone they also told me they probably need it to re-adjust the parking brakes and I should not drive the car so they sent a tow truck to pick it up.
After looking at the vehicle they contacted me and told me my parking brake shoe had broken and it was not related to the work they did and it's just bad luck and pure coincidence that it happened just after I pick it up from them. They want $600 for the repair.
My rear pads and rotors were replaced with Mercedes parts about 8k miles ago and I don't drift around corners by stomping on my e-brake pedal and reaching for the release handle under the dash! WTH?!
What would you think if you were in my situation?
Last edited by 05-E55; Jul 18, 2017 at 08:59 PM.
Junior Member
Joined: Sep 2016
Posts: 44
Likes: 3
2005 E55 AMG
Stuff happens. Sounds like you're being reasonable about it by asking around for opinions vs. being an irate customer. Kudos to you on that.
I don't have personal experience to offer except to acknowledge that your rationality will probably play to your benefit. A cool head can sometimes, at a minimum, get you a compromise of some sort with the dealer.
I don't have personal experience to offer except to acknowledge that your rationality will probably play to your benefit. A cool head can sometimes, at a minimum, get you a compromise of some sort with the dealer.
Thread Starter
Senior Member
Joined: Aug 2015
Posts: 397
Likes: 22
2005 E55 AMG
Stuff happens. Sounds like you're being reasonable about it by asking around for opinions vs. being an irate customer. Kudos to you on that.
I don't have personal experience to offer except to acknowledge that your rationality will probably play to your benefit. A cool head can sometimes, at a minimum, get you a compromise of some sort with the dealer.
I don't have personal experience to offer except to acknowledge that your rationality will probably play to your benefit. A cool head can sometimes, at a minimum, get you a compromise of some sort with the dealer.
I appreciate you noticing. I'm old enough to have tried the other method enough!
Member
Joined: Mar 2015
Posts: 99
Likes: 12
E55 w211
It sounds like a coincidence. I work on industrial equipment for a living and you'd be amazed how often something totally unrelated pops up. I'm the first to admit if we've caused an issue and fix it but sometimes it's just bad luck.
The mode of failure for those brake pads isn't unheard of. I had a dodge magnum R/T for years and the rear parking shoes failed in the same manner.
The mode of failure for those brake pads isn't unheard of. I had a dodge magnum R/T for years and the rear parking shoes failed in the same manner.
Last edited by E55wannabe; Jul 19, 2017 at 01:49 PM. Reason: typo
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Joined: Oct 2016
Posts: 200
Likes: 27
2012 E63 AMG
Super Member
Joined: Nov 2009
Posts: 724
Likes: 31
Car free at the moment
I picked up my car from the dealership last week after they installed a new gas tank for the second time in a few months. On the way home I start hearing a light squeal which becomes a horrible screech by the time I get home(about 30 miles) . I called my Indie shop, a 30 year Mercedes tech and he thought they probably did not set the parking brake correct.
I also called the dealership and on the phone they also told me they probably need it to re-adjust the parking brakes and I should not drive the car so they sent a tow truck to pick it up.
After looking at the vehicle they contacted me and told me my parking brake shoe had broken and it was not related to the work they did and it's just bad luck and pure coincidence that it happened just after I pick it up from them. They want $600 for the repair.
My rear pads and rotors were replaced with Mercedes parts about 8k miles ago and I don't drift around corners by stomping on my e-brake pedal and reaching for the release handle under the dash! WTH?!
What would you think if you were in my situation?
I also called the dealership and on the phone they also told me they probably need it to re-adjust the parking brakes and I should not drive the car so they sent a tow truck to pick it up.
After looking at the vehicle they contacted me and told me my parking brake shoe had broken and it was not related to the work they did and it's just bad luck and pure coincidence that it happened just after I pick it up from them. They want $600 for the repair.
My rear pads and rotors were replaced with Mercedes parts about 8k miles ago and I don't drift around corners by stomping on my e-brake pedal and reaching for the release handle under the dash! WTH?!
What would you think if you were in my situation?
FYI the parking brake on an MB is completely separate from the service brakes, so having had the rear pads/rotors done 8K ago really has nothing to do with the parking brake. MB uses a mechanically activated drum brake inside the hat of the rear rotor as the parking brake.
I think the real question is whether the dealership has to disassemble the parking brake cable/mechanism to remove and install the fuel tank. If yes, then this is certainly their fault, they messed up the reinstall & adjustment. If no, the coincidence for sure.
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Thread Starter
Senior Member
Joined: Aug 2015
Posts: 397
Likes: 22
2005 E55 AMG
FYI the parking brake on an MB is completely separate from the service brakes, so having had the rear pads/rotors done 8K ago really has nothing to do with the parking brake. MB uses a mechanically activated drum brake inside the hat of the rear rotor as the parking brake.
I think the real question is whether the dealership has to disassemble the parking brake cable/mechanism to remove and install the fuel tank. If yes, then this is certainly their fault, they messed up the reinstall & adjustment. If no, the coincidence for sure.
I think the real question is whether the dealership has to disassemble the parking brake cable/mechanism to remove and install the fuel tank. If yes, then this is certainly their fault, they messed up the reinstall & adjustment. If no, the coincidence for sure.
Member
Joined: Oct 2016
Posts: 200
Likes: 27
2012 E63 AMG
This is why I boycotted Mercedes from 1993 until I bought my E55 in 2015:
In 1993 I paid a Mercedes dealer to put a factory rebuilt motor into our 300D. Two days after pickup the neck on the radiator snapped off while I was on the freeway. I told the dealer I expected them to replace the radiator as a warranty repair, which they refused to do. Not their fault, they said, even though the most likely explanation was that they hit the neck with the new motor or overtightened the hose clamp.
The rebuilt motor came with a warranty booklet. It had multiple telephone numbers for Mercedes Benz USA that said "Call us if you have any problems with warranty service." The first numbers I called were disconnected. Finally some guy answered for MB USA in Florida. He said, "They're a private dealer, what do you expect us to do about it?" I said, "Your book here says to call you if I have any problems with warranty service, and that's what I'm having.." He said, "There is nothing we can do about it. You have to pay for a new radiator."
Boycott on! Until I saw this sweet E55...
In 1993 I paid a Mercedes dealer to put a factory rebuilt motor into our 300D. Two days after pickup the neck on the radiator snapped off while I was on the freeway. I told the dealer I expected them to replace the radiator as a warranty repair, which they refused to do. Not their fault, they said, even though the most likely explanation was that they hit the neck with the new motor or overtightened the hose clamp.
The rebuilt motor came with a warranty booklet. It had multiple telephone numbers for Mercedes Benz USA that said "Call us if you have any problems with warranty service." The first numbers I called were disconnected. Finally some guy answered for MB USA in Florida. He said, "They're a private dealer, what do you expect us to do about it?" I said, "Your book here says to call you if I have any problems with warranty service, and that's what I'm having.." He said, "There is nothing we can do about it. You have to pay for a new radiator."
Boycott on! Until I saw this sweet E55...
Thread Starter
Senior Member
Joined: Aug 2015
Posts: 397
Likes: 22
2005 E55 AMG
This is why I boycotted Mercedes from 1993 until I bought my E55 in 2015:
In 1993 I paid a Mercedes dealer to put a factory rebuilt motor into our 300D. Two days after pickup the neck on the radiator snapped off while I was on the freeway. I told the dealer I expected them to replace the radiator as a warranty repair, which they refused to do. Not their fault, they said, even though the most likely explanation was that they hit the neck with the new motor or overtightened the hose clamp.
The rebuilt motor came with a warranty booklet. It had multiple telephone numbers for Mercedes Benz USA that said "Call us if you have any problems with warranty service." The first numbers I called were disconnected. Finally some guy answered for MB USA in Florida. He said, "They're a private dealer, what do you expect us to do about it?" I said, "Your book here says to call you if I have any problems with warranty service, and that's what I'm having.." He said, "There is nothing we can do about it. You have to pay for a new radiator."
Boycott on! Until I saw this sweet E55...
In 1993 I paid a Mercedes dealer to put a factory rebuilt motor into our 300D. Two days after pickup the neck on the radiator snapped off while I was on the freeway. I told the dealer I expected them to replace the radiator as a warranty repair, which they refused to do. Not their fault, they said, even though the most likely explanation was that they hit the neck with the new motor or overtightened the hose clamp.
The rebuilt motor came with a warranty booklet. It had multiple telephone numbers for Mercedes Benz USA that said "Call us if you have any problems with warranty service." The first numbers I called were disconnected. Finally some guy answered for MB USA in Florida. He said, "They're a private dealer, what do you expect us to do about it?" I said, "Your book here says to call you if I have any problems with warranty service, and that's what I'm having.." He said, "There is nothing we can do about it. You have to pay for a new radiator."
Boycott on! Until I saw this sweet E55...
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2007 Mercedes E63 AMG
sadly unless it happens as you pull away, its a he said she said situation. unless the part they replaced failed, that's another story.
