Race IQ- excellent customer service
Thread Starter
Member
Joined: May 2006
Posts: 184
Likes: 38
From: Bay Area, Ca
1987 190e 2.3-16 sold and missed, 1966 220s, 2016 GL550, 1999 C43, 2006 CLS 55
Race IQ- excellent customer service
I want to share my wonderful experience with Race IQ. I ordered my tune from them and USPS messed up delivery of my package and almost 2 weeks later still no tune.
As you can imagine, like a child waiting for his toy I became anxious and frustrated with USPS. I went to the local USPS twice and no resolution. Was told it was “probably” going back to the vendor.
I called Anthony this morning and he was very generous to send me a new tune.
I just want to throw out a huge shout out to Anthony and again thank you for taking care of your customer.
I highly recommend working with Race IQ. I know most of you have worked with them and feels good that they are in the business to help their customers.
As you can imagine, like a child waiting for his toy I became anxious and frustrated with USPS. I went to the local USPS twice and no resolution. Was told it was “probably” going back to the vendor.
I called Anthony this morning and he was very generous to send me a new tune.
I just want to throw out a huge shout out to Anthony and again thank you for taking care of your customer.
I highly recommend working with Race IQ. I know most of you have worked with them and feels good that they are in the business to help their customers.
Super Member
Joined: Aug 2018
Posts: 697
Likes: 172
From: Seattle, WA
2019 M5 Comp, 2005 Ariel Atom 2
He's great! I've bothered him with emails that were probably too long about tuning and random issues, and although he's a super busy guy he'll give me a call back on my cell to talk things over, something most big places probably wouldn't do unless you were dropping thousands of $ with them.
Thread Starter
Member
Joined: May 2006
Posts: 184
Likes: 38
From: Bay Area, Ca
1987 190e 2.3-16 sold and missed, 1966 220s, 2016 GL550, 1999 C43, 2006 CLS 55
He honestly made my day because I’ve been waiting over 2 weeks for the tune.
no fault of theirs but USPS. I get it these things happen.
Finding good customer service is hard to come across.
Slider how simple was the flashing process?
no fault of theirs but USPS. I get it these things happen.
Finding good customer service is hard to come across.
Slider how simple was the flashing process?
Member
Joined: Oct 2019
Posts: 138
Likes: 15
04 E55 AMG
Ignore the cd disc and black and white cables.
Put the tune (MOD file) on your desktop, install the software at the bottom of the webpage (https://www.raceiqperformance.us/support/raceiq-flash/), connect your laptop to the car, turn your key to the 2nd position (be sure that it's getting information from the ecu), open the MOD file, and download it.
After it's done downloading, it'll tell you to put the key back in the 1st position for 10 seconds, and then select "done" or "completed." I forget.
I didn't unplug the fan, but I did put a charger on the battery in the trunk. I'm not sure if this is necessary, because the flash file doesn't take very long to download.
Thread Starter
Member
Joined: May 2006
Posts: 184
Likes: 38
From: Bay Area, Ca
1987 190e 2.3-16 sold and missed, 1966 220s, 2016 GL550, 1999 C43, 2006 CLS 55
Thanks Slider! I appreciate the steps. Seems very easy.
looks like I’ll be getting it on Monday. I also got the Zerocat TCU upgrade.
looks like I’ll be getting it on Monday. I also got the Zerocat TCU upgrade.
Super Member
Joined: Aug 2018
Posts: 697
Likes: 172
From: Seattle, WA
2019 M5 Comp, 2005 Ariel Atom 2
I've done a few map switches and forgot to unplug the fan last time. Even w/ a charger on the battery, that sucker really gets going and I hustled up to unplug it, best not chance if you have a less than fresh battery as that must suck power. Otherwise yeah, easy as cake 🙂
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Thread Starter
Member
Joined: May 2006
Posts: 184
Likes: 38
From: Bay Area, Ca
1987 190e 2.3-16 sold and missed, 1966 220s, 2016 GL550, 1999 C43, 2006 CLS 55
Thanks GinDistiller! I will remember to disconnect the fan so that it doesn’t put too much pressure on the battery.
Although my battery was replaced last year and recently new Bosch alternator.
I am pleased to hear that it was easy for the two of you. I hope it will be easy for me.
Although my battery was replaced last year and recently new Bosch alternator.
I am pleased to hear that it was easy for the two of you. I hope it will be easy for me.
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Super Member
Joined: Jan 2007
Posts: 979
Likes: 38
From: South Africa
2018 E63s AMG (Current) 2011 CL63 AMG (Sold) 2005 CLS55 AMG (Sold) 2004 C32 AMG (Sold)
Thanks GinDistiller! I will remember to disconnect the fan so that it doesn’t put too much pressure on the battery.
Although my battery was replaced last year and recently new Bosch alternator.
I am pleased to hear that it was easy for the two of you. I hope it will be easy for me.
Although my battery was replaced last year and recently new Bosch alternator.
I am pleased to hear that it was easy for the two of you. I hope it will be easy for me.
Thread Starter
Member
Joined: May 2006
Posts: 184
Likes: 38
From: Bay Area, Ca
1987 190e 2.3-16 sold and missed, 1966 220s, 2016 GL550, 1999 C43, 2006 CLS 55
Thanks C32owner. It takes a second to unplug on the CLS55 thank god. I’ve unplugged it a few times when I had to do some work requiring removal of fan.
Thread Starter
Member
Joined: May 2006
Posts: 184
Likes: 38
From: Bay Area, Ca
1987 190e 2.3-16 sold and missed, 1966 220s, 2016 GL550, 1999 C43, 2006 CLS 55
So I want to give an update that the cable then tune were sent and I installed my pulley and flashed the car and am impressed. I went with 83mm and not bad lol.
Ive done the split cooling with the PLM XL heat exchanger so heat soak won’t be an issue.
I have to get over to my uncles shop to install the BWK and HD belt which should make it more refined.
Ive done the split cooling with the PLM XL heat exchanger so heat soak won’t be an issue.
I have to get over to my uncles shop to install the BWK and HD belt which should make it more refined.
Last edited by mbdreamr; Dec 8, 2020 at 02:41 PM.
