Need a new service adviser in Socal!
Senior Member
Joined: Jul 2007
Posts: 253
Likes: 1
From: Los Angeles
2007 E63
If your close to the valley the service guys at Keyes are great. Im friends with the service manager there, who was my advisor, also AMG certified advisor. He's passed me off to another guy who has been good so far. My wife has been going there since her SLK back in 2003, Ive brought all my cars there e350, cls500, and now the 63. if you go ask for David Floodquist, Bryan with the silver e63 sent you 
MBWorld Fanatic!
Joined: Sep 2008
Posts: 4,336
Likes: 8
Porsche 991S, Cayenne S, 1972 BMW 3.0CS E9 Coupe
fwiw, the following MB dealers are authorized AMG Performance Centers in the LA area.
Keyes
Penske (West Covina)
Beverly Hills
Before I moved out of LA, I had Paul Hawley as my SA at Beverly Hills. He was an enthusiast and nice guy. But apparently he went to another dealer not too long ago.
I also had okay dealings with WI Simonson in Santa Monica. Armand Loukasians was my SA back then and he's now the service manager. Their shop foreman is Mike Hawker and he's an old timer who seemed to always know his stuff.
Keyes
Penske (West Covina)
Beverly Hills
Before I moved out of LA, I had Paul Hawley as my SA at Beverly Hills. He was an enthusiast and nice guy. But apparently he went to another dealer not too long ago.
I also had okay dealings with WI Simonson in Santa Monica. Armand Loukasians was my SA back then and he's now the service manager. Their shop foreman is Mike Hawker and he's an old timer who seemed to always know his stuff.
Trending Topics
Thread Starter
Member
Joined: Mar 2008
Posts: 92
Likes: 0
From: Los Angeles
2013 C63 AMG, 2015 S63 AMG, 458 Speciale
The reason why I want to change SA too is because I want to do after market exhaust (Catless) and ECU tune. *havent done it yet* When I was talking about it with my friend at DTLA service, my service adviser over heard and told me they will start voiding stuff from my warranty. I know a lot of member's here on mbworld mod their cars. Thanks to all that responded with their great experiences with other SA's. Honestly, I'm done with DTLA. Maybe Encino, Keyes, or Beverly Hills. I'm out in Calabasas area now so those are the closes places to me.
MB World Stories
The Best of Mercedes & AMG
Manual Mercedes? 6 Times Sindelfingen Let Drivers Have All The Fun
Verdad Gallardo
Mercedes SLR McLaren 722 S Is Extremely Rare Example Modified by McLaren
Verdad Gallardo
8 Classic Boxy Mercedes Designs That Have Aged Like Fine Wine
Verdad Gallardo
Flawlessly Restored Mercedes 190E Evo II Heads to Auction
Verdad Gallardo
Electric Mercedes C-Class Unveiled: 11 Things You Need to Know
Verdad Gallardo
Mercedes EQS Gets A Major Update: Everything You Need to Know
Verdad Gallardo
5 Underrated Mercedes-Benz Models That Don't Get the Love They Deserve
Verdad Gallardo
Mercedes 300D Has Pushed Well Past 1 Million Miles and It Ain't Stopping
Verdad Gallardo
10 Most Reliable Mercedes-Benz Models You Can Buy Used
Verdad Gallardo
Super Member
Joined: May 2010
Posts: 672
Likes: 4
From: So. Cal.
Current: 2011 W212 Previous: 2008 W211 2006 550 2001 Rover 1997 W210
LA Downtown MB is the SuXoRs!!!
My reason... Basically long story short...
I bought a CPO 2008 E350. Had it for 3 weeks and it overheated. Overheated about 7 different times. All of my 3 visits to LA Downtown MB, they blamed it on rodent damage and could never correct it.
Eventually I lemon-law'd it and got my money back minus all of the service work that came out to about $2,500.00. All because LA Downtown MB blamed it on the rodents, an external factor that was not covered by my CPO. Had some dip named Jake the service advisor, the head service manager, and some real short guy who was the head service mechanic all fail.
Avoid LA Downtown MB at all costs...
My reason... Basically long story short...
I bought a CPO 2008 E350. Had it for 3 weeks and it overheated. Overheated about 7 different times. All of my 3 visits to LA Downtown MB, they blamed it on rodent damage and could never correct it.
Eventually I lemon-law'd it and got my money back minus all of the service work that came out to about $2,500.00. All because LA Downtown MB blamed it on the rodents, an external factor that was not covered by my CPO. Had some dip named Jake the service advisor, the head service manager, and some real short guy who was the head service mechanic all fail.
Avoid LA Downtown MB at all costs...
Out Of Control!!
Joined: Jun 2008
Posts: 10,557
Likes: 24
From: Earth
Porsche Macan S SportDesign / Ex M-B's: 11 & 10 & 06 E350's, 02 S500
I won't be dealing with Downtown M-B for sure!! I actually went there to look for a new (Used) Benz after I sold my W220, and their prices were through the roof, and they seemed to be relatively unfriendly (just a vibe I got, the Salesman was meh).
Catless exhaust is a big step and gamble in CA. If you get pinched, it's a sh*tload of a fine. Not to mention, the environmental and pollution to our breathing hazards that you'll be contributing to. I don't know how it works with SA's though. Technically a catless exhaust has nothing to do with many things that can go wrong under Warranty, obviously.
Why don't you go to Calabasas M-B BTW?
I've had good experiences with M-B Encino, can't really complain at all.
The reason why I want to change SA too is because I want to do after market exhaust (Catless) and ECU tune. *havent done it yet* When I was talking about it with my friend at DTLA service, my service adviser over heard and told me they will start voiding stuff from my warranty. I know a lot of member's here on mbworld mod their cars. Thanks to all that responded with their great experiences with other SA's. Honestly, I'm done with DTLA. Maybe Encino, Keyes, or Beverly Hills. I'm out in Calabasas area now so those are the closes places to me.
Why don't you go to Calabasas M-B BTW?
I've had good experiences with M-B Encino, can't really complain at all.
Senior Member
Joined: Jul 2010
Posts: 299
Likes: 0
e63 2010 W212
Also, there's Robert Rogers at Arcadia, Rusnak. He's good. :-)
MBWorld Fanatic!
Joined: Sep 2008
Posts: 4,336
Likes: 8
Porsche 991S, Cayenne S, 1972 BMW 3.0CS E9 Coupe
Never had service done with them, though.
