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W212 AMG Discuss the W212 AMG's such as the E63

Props to Mercedes Benz USA Customer Service

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Old Sep 14, 2013 | 09:20 PM
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2021 GLS63
Props to Mercedes Benz USA Customer Service
Just wanted to let you guys know that I was very pleased recently with MB USA's customer service. I have a 2014 E63 on order and have been frustrated lately that some owners have cars in their driveways, but the E63 and CLS63 was no where to be found on the USA website. I emailed MB USA via the website expecting to never hear anything ever again, but much to my surprise, two days after I emailed, the cars showed up on the site! (I know, it was totally my email ) But, a few days later, I actually received an email from a customer service agent from MB USA updating me as to what happened. I responded to that email saying I was pleasantly surprised by their prompt correction of the website and the email. About two weeks later I unexpectedly received a nice AMG key ring in the mail sent by the same customer service agent with a nice hand written note.

Very happy and surprised to say the least. Lets hope my MB experience stays this positive

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Old Sep 15, 2013 | 04:48 PM
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FF. W212 E63 M156 non-pano 18" P2 ParkT NightV (gone but will be missed).
That's awesome. Let me see what things about MB I can find and comment on so I can get some freebies, too.
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Old Sep 15, 2013 | 09:26 PM
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Maybe you can email and ask them to correct the info. . The site shows the std sedan at 550HP and the S Model at 518HP.
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Old Sep 15, 2013 | 09:32 PM
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Originally Posted by looney100
Maybe you can email and ask them to correct the info. . The site shows the std sedan at 550HP and the S Model at 518HP.
Ha! I know. The pic in the build it area is the old 2013 car, but you know what, they have the price right. You know where their priorities are.

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Old Sep 16, 2013 | 08:26 AM
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this is awesome! not surprised though, MB has been amazing a customer service in the past much better than BMW from my experience.
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Old Sep 17, 2013 | 04:52 PM
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FF. W212 E63 M156 non-pano 18" P2 ParkT NightV (gone but will be missed).
Originally Posted by looney100
Maybe you can email and ask them to correct the info. . The site shows the std sedan at 550HP and the S Model at 518HP.
Yes, I should probably point that out to them in an e-mail and add, at the end, "BTW can I have a free AMG key ring for finding that error?"
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Old Sep 17, 2013 | 05:32 PM
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2010 S4 (sold), 2014 E63 S Wagon
Originally Posted by otakki
Yes, I should probably point that out to them in an e-mail and add, at the end, "BTW can I have a free AMG key ring for finding that error?"
and add to that a RED color for build options...
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Old Sep 21, 2013 | 04:46 PM
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FF. W212 E63 M156 non-pano 18" P2 ParkT NightV (gone but will be missed).
How do they get your address to send you the freebie?
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Old Sep 21, 2013 | 11:04 PM
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Originally Posted by otakki
How do they get your address to send you the freebie?
My guess is from my order, through my dealer.
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