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Yeah take that back to the stealership, It needs re alignment
Mine looks perfect ...2014E63S
Was that in an accident?
It had 11 miles on it when I got it and there is nothing otherwise that would make me think it was in an accident, looked brand new off the truck to me when I took delivery...
It had 11 miles on it when I got it and there is nothing otherwise that would make me think it was in an accident, looked brand new off the truck to me when I took delivery...
There's an adjuster wheel for what seems to be aligning the front bumper.
I would take it back to the stealership and kindly ask them to fix it.
Not sure it applies to facelifted E's, but I read the earlier ones just need the hood opened and dropped shut to re-align the hood to the edge of the fenders and the headlights...
Worth a try before you roll to the dealer. Good luck!
It had 11 miles on it when I got it and there is nothing otherwise that would make me think it was in an accident, looked brand new off the truck to me when I took delivery...
Definitely frustrating, hope you get this sorted out soon
It had 11 miles on it when I got it and there is nothing otherwise that would make me think it was in an accident, looked brand new off the truck to me when I took delivery...
Where you there when it physically came off the truck...
I had the EXACT issue when I picked mine up a few months ago. Unfortunately, my wife had to be the one to take it back. The answer was that it was within spec - which I think is plus or minus 1mm? they pulled out little measurement devices and showed her the measurements at all the location you show. And surprise surprise they were within spec. But, I like you are pissed off a 100K+ vehicle has an issue like this that is visible to the naked eye. Please let me know if you get a better result and if possible the details on what they did to correct it. I hope you have better luck than I did!
I had the EXACT issue when I picked mine up a few months ago. Unfortunately, my wife had to be the one to take it back. The answer was that it was within spec - which I think is plus or minus 1mm? they pulled out little measurement devices and showed her the measurements at all the location you show. And surprise surprise they were within spec. But, I like you are pissed off a 100K+ vehicle has an issue like this that is visible to the naked eye. Please let me know if you get a better result and if possible the details on what they did to correct it. I hope you have better luck than I did!
Yes, will post an update after I get to the dealership.
Yes, will post an update after I get to the dealership.
It's more than 1 mm - I measured
An alternative strategy is to take it to a Benz authorized body shop (call the dealership you bought from to get this info) and ask them to see if an adjustment can be made, if so have that body shop call your service advisor. If you get into a jam, call Mbusa and complain
Went to the dealer this AM - it's the grille, there are several screws that can be adjusted to move the grille a bit. Looks better. I was in a hurry and had to leave so overall I think they did a great job accomodating me dropping in out of the blue in the morning.
I think I will play a bit with these screws over the weekend to see if I can align the grille to the point where it is up to my personal spec.
Also the dealer has complimentary breakfast which is nice.
Went to the dealer this AM - it's the grille, there are several screws that can be adjusted to move the grille a bit. Looks better. I was in a hurry and had to leave so overall I think they did a great job accomodating me dropping in out of the blue in the morning.
I think I will play a bit with these screws over the weekend to see if I can align the grille to the point where it is up to my personal spec.
Also the dealer has complimentary breakfast which is nice.
Congrats!! Still shouldn't have left the factory like that ...when you watch these YouTube videos about Mercedes-Benz quality control you see the Benz quality specialist painstakingly going over the car to make sure every seem is perfect. Clearly this is not truly the case
Went to the dealer this AM - it's the grille, there are several screws that can be adjusted to move the grille a bit. Looks better. I was in a hurry and had to leave so overall I think they did a great job accomodating me dropping in out of the blue in the morning.
I think I will play a bit with these screws over the weekend to see if I can align the grille to the point where it is up to my personal spec.
Also the dealer has complimentary breakfast which is nice.
Wouldn't trust that dealership, Poorly managed. If free breakfast gives you peace of mind, well then...
Congrats!! Still shouldn't have left the factory like that ...when you watch these YouTube videos about Mercedes-Benz quality control you see the Benz quality specialist painstakingly going over the car to make sure every seem is perfect. Clearly this is not truly the case
Well, they didn't really fix it, just showed me what is going on and improved things a bit. I don't have the wrench for those screws so for now what I did was to pull, twist the grille a bit and hit it a few times with my hand which improved things further. Some minor adjustments to precise German engineering and manufacturing process, I guess.
I'll get the wrench and try to fix it myself since it will take far less time than fighting traffic and spending my time at the dealer and I feel like tinkering once in a while. If not I'll either address this at the time of the first service or bring it to the body shop where I know the owner (it's near my office too).
Did it after I looked over my father in law's Subaru Legacy which has perfect gaps and no asymmetry - and it is a 26K car, built in Indiana. It is kinda ridiculous.
FWIW, I just today picked up my 2014 E63 from getting the whistling noise fixed (thanks to this forum for pointing out it was a service bulletin!), which involved taking off the front bumper...
The service adviser brought the car out so I could drive home, was pointing out the bumper part they replaced, and he right away noticed the hood was off center (or really the bumper was off center)...there a wider gap on the driver-side headlight, and a too-tight gap on the passenger-side headlight.
He said his technician was actually worried about that happening, so he told me to take my car to the Benz-certified body shop down the road, and tell them to send him the bill.
I'm really impressed, as I know I would have noticed the gap issue the next time I cleaned the car, but I definitely would have gotten out of the dealership without noticing it myself.
Not sure if that helps your situation, but just reporting my experience.
Left it at the dealership, then picked it up - still not done properly. Of note, they did fix the whistling noise that I noticed. Over 2 hours in traffic.
Looked at many new E series cars on the lot - some were aligned perfectly, others were just horrible.
Took it to a body shop near my office where I had repairs done to other vehicles before and they fixed everything in 10 minutes - for free as a favor. Everything is fixed to "my spec" now.
Was told that most new luxury cars are like that, thin plastic and complex curvy designs, cut corners where possible, 99.9% of people don't notice and don't care.
The last three e classes I've had or in the family have been perfect cosmetically 3x 2014 and 1x 2016
Clearly though they are slacking in quality control ... Your experience and many others on the forum has spoken to that
But he's right, most people won't notice or care
The body shop was always the best decision and the service advisor should have considered a Benz authorized body shop to help with reimbursement to you
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