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My E63 2014 Stop Detecting the Key Fob

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Old 05-02-2017, 01:04 AM
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My E63 2014 Stop Detecting the Key Fob

My car, today, out of the blue, stopped detecting the key fob, so I had to press the unlock button on the key fob to open its doors, and had to remove the engine start/stop button to turn on the engine using the key.

Batteries are brand new, bought from a MB dealer in early March. Also the car is not recognizing any of my two key fobs.

Does anyone know how to solve this?
Old 05-02-2017, 08:34 AM
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Probably has to go back to the dealer for programming. Weird that it lost the signal for both on fresh batteries though.
Old 05-02-2017, 12:43 PM
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Well early March means 2 months old.... hum enough to have the batteries drained for some odd reasons. It is either that or your keyless module acting up.
Are all the electronic in your car working? It could be a blown fuse. But I don't think there is one specific fuse for the keyless go. To me that module is attached to other rear modules in the car . So if the fuse trips not only the keyless will not work but probably your rear lights or rear sunshade would not work. Check with your dealer.
Old 05-02-2017, 02:13 PM
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Tsb on this ... take to dealer

also keep in mind that "new" batteries can sit on a shelf for months and go bad

either way you shouldn't have to pay a dime the dealer will help

you can get a 2032 battery and replace the keyfob battery and see if it works to save you hassle for a small cost (Amazon has them dirt cheap)
Old 05-02-2017, 05:13 PM
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Originally Posted by abcut973
Well early March means 2 months old.... hum enough to have the batteries drained for some odd reasons. It is either that or your keyless module acting up.
Are all the electronic in your car working? It could be a blown fuse. But I don't think there is one specific fuse for the keyless go. To me that module is attached to other rear modules in the car . So if the fuse trips not only the keyless will not work but probably your rear lights or rear sunshade would not work. Check with your dealer.
All other electronics are working fine, I also checked the fuses (there are some few fuses related to Keyless Go, and I checked them all).

I will try new batteries tonight.

If nothing works I will have to pay a visit to the dealer, which I definitely do not want to.
Old 05-02-2017, 05:33 PM
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There's always software updates for the KG system, I had a 2015 E250 in today for it. No big deal, if it's under warranty just bring it in.
Old 05-02-2017, 07:48 PM
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Just bought new battery and it is still not working. Except from the dealer visit, does anyone have any other idea?
Old 05-02-2017, 07:52 PM
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Originally Posted by jrosa
Just bought new battery and it is still not working. Except from the dealer visit, does anyone have any other idea?
Why won't you take it to the dealer?

Unplug your keyless go module (or disconnect the battery and let the whole car reset), sometimes they lock into a mode where they will not communicate until reset. We have to disconnect them to even get the scan tool to connect to it to perform the update.

It will happen again without the revised software. GO TO THE DEALER
Old 05-02-2017, 08:03 PM
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Sometimes people live a long way from a dealer and it is incredibly inconvenient ... he's just looking to optimize his time ... give him a break

both keyfobs doing same thing?
Old 05-02-2017, 08:53 PM
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Originally Posted by PeterUbers
Sometimes people live a long way from a dealer and it is incredibly inconvenient ... he's just looking to optimize his time ... give him a break

both keyfobs doing same thing?
I know that's why i'm trying to help anyway but in some cases, you don't have a way to update the software yourself.

He said it was both fobs dead, that's why I suggested a hard reset of the KG module, they do lock up from time to time.
Old 05-02-2017, 08:55 PM
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Originally Posted by PeterUbers
Sometimes people live a long way from a dealer and it is incredibly inconvenient ... he's just looking to optimize his time ... give him a break

both keyfobs doing same thing?
Exactly that! Dealer is a long drive from home, just have appointment time to 3pm (it will ruin my working day), and dealer takes 2 days to diagnose the car + the time to fix. All in all, you can imagine the headache...

Any clue on how to unplug the Keyless Go module?

And the battery (there are two, which of them/or both of them should I disconnect)?
Old 05-02-2017, 08:57 PM
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Originally Posted by ItalianJoe1
I know that's why i'm trying to help anyway but in some cases, you don't have a way to update the software yourself.

He said it was both fobs dead, that's why I suggested a hard reset of the KG module, they do lock up from time to time.
It is much appreciated if you could tell me how to hard reset the KG module. Thanks in advance!
Old 05-02-2017, 10:11 PM
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I'd have to look up where exactly it is on the 212, I normally just disconnect the battery. Your car has the big battery in the trunk and the tiny auxiliary battery also next to it correct? I would disconnect both, press the brake pedal or try to activate the flashers, either way that will pull the remaining charge out of the systems. Then let it sit a few minutes and reconnect. You will know immediately if your keys go back to working or not.

I think the module is under the seat but I can't seem to remember a 212 one. I know the ML it's under the second row, but on the sedans that's not a space for modules like the trucks. I'll look tomorrow and report back if you want.
Old 05-02-2017, 10:24 PM
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Originally Posted by ItalianJoe1
I'd have to look up where exactly it is on the 212, I normally just disconnect the battery. Your car has the big battery in the trunk and the tiny auxiliary battery also next to it correct? I would disconnect both, press the brake pedal or try to activate the flashers, either way that will pull the remaining charge out of the systems. Then let it sit a few minutes and reconnect. You will know immediately if your keys go back to working or not.

I think the module is under the seat but I can't seem to remember a 212 one. I know the ML it's under the second row, but on the sedans that's not a space for modules like the trucks. I'll look tomorrow and report back if you want.
Mine has a big battery under the hood and a smaller in the trunk, next to the spare wheel.
Old 05-02-2017, 10:27 PM
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Same deal then. I think technically the rear battery is isolated unless the car is using it for eco stop-start but it's one 10mm nut, disconnect it anyway.
Old 05-03-2017, 11:55 AM
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Originally Posted by ItalianJoe1
Same deal then. I think technically the rear battery is isolated unless the car is using it for eco stop-start but it's one 10mm nut, disconnect it anyway.
Problem solved! I disconnected both batteries, waited for around 15min, reconnected both batteries back, and voilĂ*! Keyless Go working smoothly again.

A big thank you for everybody who helped here and an special one to ItalianJoe1!
Old 05-03-2017, 12:39 PM
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Glad your issue was fixed. Now go enjoy the beast!
Old 05-03-2017, 12:48 PM
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Nice; issue may come back but at least you have a stop gap
Old 05-03-2017, 06:19 PM
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Yeah the update will ensure it doesn't happen again.

For future reference, the KG module is back near the rear fuse box on the right side of the trunk, it's hard to get at, so if this happens, the best thing is just to do as he did and pull the batteries for a bit to get it alive again.

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