washbob

I have a MY18, so need to get map updates from dealer. Took car in for a service issue 2 weeks ago and asked them to update map at that time. After several hours they advised they could not get it to update and it has happened on a few other cars. I needed to come back for the service repair (parts ordering), so on Monday I drop car off for original service issue and ask them to update map as well. After car in shop for two days, they tell me no software is available for updating. I find that very hard to believe as I'm showing I have 2017/2018 (V6.0) North America installed. They claim to have bumped my issue up to a higher level, but I'm frustrated with lack of service. Curious if anyone has experienced this type of issue with getting a MY18 map update.

E55 KEV

Nav map updates don't come out every year.

24Hours

I must be on drugs or have memory issues. As I have a MY19 I thought I read that some software updates are fed automatically. I got into my car this evening and the NAV screen said the automatic SW update happened for my maps. I can't rewind the tape (so to speak) so would I be correct in assuming some sort of map updates happened on my version? If so, the to the OP, there might be some update out there.
Cheers

washbob

You are correct for MY19, but I have MY18, so need dealer updates.

dav461

Did you try mercedes me service? long time ago it gave an opportunity to update maps.

washbob

Unfortunately they do not offer it (or at least I couldn't find that option on my app). For MY19, you do the map updates through the app. Since I have MY18 that is not an option. I guess I just find it hard too believe that my vehicle with an inservice date of 11/21/2107 has no updates available. Mercedes promoted heavily about MY18 vehicles equipped with the Command navigation system comes with three years of complimentary map updates. I'm just trying to find out what the latest map version is. I was hoping that someone who had a map update done at the dealership could provide that information. That way I have something to show the dealership that there are updated maps available. Right now if I need up to date navigation maps, I just switch over to Apple CarPlay. Not really stressing over this issue, just thought I would get the latest map update if one is available.

6G Schnell

There is setting in Mercedes Connect to Enable SW updates... then it happens automagically
And don’t worry, no dementia, or illegal substance....

whoover

SW updates and map updates are two different things. Plus, I don't think either of them are possible for pre-2019 models.

I have updated my maps three times so far in 2019 and am at V17.0 (2019). Since I have a 2019, I do it myself online. I couldn't swear to it, but my guess is that the 2018, with the same head unit, could be at V17 if you can find a dealer to do it. V6 and V17 sound too far apart to be the same series, but keep in mind that I'm on the fourth map version in 2019 and last updated a couple of months ago. So yes, it seems that the maps are upgraded about 5 times a year so the numbers add up.

Tell the dealer that Mercedes Me is at V17 for 2019 models and ask why the same head unit in your 2018 can't be updated to the same level.

6G Schnell

Sorry, did not state my reply was for MY 2019. Thought people can see this from the list of my cars.

Correct, different computers in the car have SW updates. Hoevere used this term to bo
e consistent with Mercedes Connect terminology.

pls take a look, they call it SW update, even though it is a nav map update.
Hope this help!

whoover

There are two icons in the portal. Online Map Update allows you to download new map versions. Software updates shows what modules have received new software over the air. Mine shows that an update to the Communications Module was pushed to the car. You can't do a software update; you can only see what MB has pushed to your car. Map updates, on the other hand, are downloadable.

dav461

what is the production date of your car?

whoover

11/3D/2018, in other words, end of November 2018. It's a 2019 model year.

6G Schnell

Description above doesn't match my setup.
Selecting SW Updates icon brings the following:



As stated in my original reply MAP updates are done automagically as long as SW updates are enabled.
I did not download anything manually....

Are u sure you have 2019 MY?

whoover

Yes. There are two ways to get map upgrades for a 2019. One is OTA (over-the-air) which is what has happened on your car. Because it is a "push" upgrade, it is listed in the Software update section. For some reason, your car has not received the communications module update that mine has, but it has received two map upgrades.

HOWEVER, the better way to update your maps is via the manual download procedure that Online Map Update provides. There are two reasons for this. First, the automatic push update is limited to one region, which you can select in Online Map Upgrades. The rest of the North America maps are not updated over the air to limit bandwidth utilization. Second, the push process is subject to huge lags, as evidenced by your not yet receiving the communications module update. Any over-the-air update can take up to 5 months to reach your car. If you go into the Navigation options menu and look at version information, you'll see what level you are at. It probably won't be V17, at least for many regions. Push updates are very convenient, but they're not the best way to have map version currency. You do much better by checking Online Map Update periodically and downloading all regions when an update has been published. This is especially true if you plan on a road trip that will take you outside of the area covered by your local region.

6G Schnell

Thanks, this is good info and important for folks traveling far away. My trips are CA-only; from LA, to SF/Bay Area and up to Sac/Tahoe, at least in short-term.

Do we know when is the comm module update published/or what at is the latest ver?
I was in service for rear diff oil change recently and SA could not find any updates...

whoover

The date of the comms module update is 9/8/19. There is no version number listed.

6G Schnell

thanks!

Pikapan

Also want to point out that OTA updates cover the map software only. If you want the corresponding nav related voice recognition updates, you still need to download that manually. It specifically states this in the nav update section of the Mercedes Me web portal. The good thing is that it's a single package that covers all regions, so doesn't require multiple region updates unlike the map software.

Note: The voice recognition data for the respective map regions of your navigation system can only be updated by means of a manual map update.

6G Schnell

thanks for good inputs!
just ordered the sd card and will try manual download

there is so much hi tech packed in this car that it would take months to read all fine print

just emphasizing the value of this board in sharing our knowledge and real life experience!

washbob

whoover, thanks for the response, just the type of information I was looking for.

dav461

Latest nav version for north america on picture. have highlighted it.

6G Schnell

Interesting. I just did Manual update and have completely different version. Why is that?

dav461

check version in when you in car.

6G Schnell

Yes, thanks. Portal is now showing correct version (failed to restart multimedia system first time, so upgrade was not activated?)

dav461

check version in comand when you in car, to see if upgrade was successful !