Awful experience with new E63S
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Joined: Aug 2020
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E63S
Awful experience with new E63S
New to me but not brand new.
Disaster start to E63S ownership which I bought from a Merc main dealer (Colindale London).
1. Noticed a juddering at high speed which shook the whole car so took it to Bristol Merc (local) who told me three out of four wheels need replacing as one is buckled and two have flat spots, at a cost of £4k. Colindale Merc disagree and now want the car back to do their own checks.
2. Piece of trim fallen off the seat
3. Car needs oil already as had an add oil message pop up so clearly they didn’t check it
4. Steering column doesn’t move up or down, seems something is broken.
5. Auto tail gate is temperamental and doesn’t always work
6. They want to drive it to London and back and put more miles on it to figure it all out.
7. Mileage was 800 higher than advertised when I picked it up.
Had a decent bank holiday trip planned with it which is now up in the air. They’ll give me a C63 cab for the weekend but not the same really. They'll also give me a free service but I am so fed up already I am not sure I should carry on.
I have spoken to a number of other people and everyone has said I should reject the car.
Thoughts?
Disaster start to E63S ownership which I bought from a Merc main dealer (Colindale London).
1. Noticed a juddering at high speed which shook the whole car so took it to Bristol Merc (local) who told me three out of four wheels need replacing as one is buckled and two have flat spots, at a cost of £4k. Colindale Merc disagree and now want the car back to do their own checks.
2. Piece of trim fallen off the seat
3. Car needs oil already as had an add oil message pop up so clearly they didn’t check it
4. Steering column doesn’t move up or down, seems something is broken.
5. Auto tail gate is temperamental and doesn’t always work
6. They want to drive it to London and back and put more miles on it to figure it all out.
7. Mileage was 800 higher than advertised when I picked it up.
Had a decent bank holiday trip planned with it which is now up in the air. They’ll give me a C63 cab for the weekend but not the same really. They'll also give me a free service but I am so fed up already I am not sure I should carry on.
I have spoken to a number of other people and everyone has said I should reject the car.
Thoughts?
MBWorld Fanatic!
Joined: Jul 2013
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From: Toronto, Ont, Canda
go fast grocery getter wagon
since I am too familiar on how used vehicle is prepped in UK, they should have done a very detailed checking of the entire car before releasing to the customer. Not sure what other recourse this dealer has offered you, if you have the option to get out and get back all your money, then you should consider it and then get another one from somewhere else, if available.
Out Of Control!!
Joined: Nov 2018
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From: San Francisco Bay Area
2019 C63CS
The vibration is probably the most concerning one. Did you not test drive and inspect the car before paying for it and taking delivery? Seems like some of the issues should have been discovered during a test drive and inspection. The low oil warning could be a faulty oil sensor, make sure you check with the dipstick. Faulty oil sensors are not unusual. My brand new '19 C63S coupe threw a low oil warning the day after I picked it up from the factory. I was traveling in Europe for two months with it, and it regularly threw the low oil warning. Oil level was fine according to the dipstick and I even stopped by a dealership to double-check. Once the car arrived in the USA it threw the low oil warning a few more times and they replaced the sensor during the Service A. It's been all good since then.
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E63S
I assumed that coming from a Merc Main dealer it would have been OK, stupidly it seems! I genuinely didn't think they would sell an E63S in this condition. Not sure I would have picked up all these issues on a test drive either as sometimes you need to live with a car to fully understand it. I am really disheartened and am looking for another E63S.
I will check the dipstick as well.
I will check the dipstick as well.
Out Of Control!!
Joined: Nov 2018
Posts: 11,398
Likes: 5,322
From: San Francisco Bay Area
2019 C63CS
One would think that they thoroughly inspect a car and correct all the issues before selling it, unfortunately it's better to verify for oneself. True that you might not have picked up on all the issues, but even just one or two would be a red flag for me and make me wonder what else was missed or make me suspect that the car wasn't more than glanced over. Not to worry you more, but these engines are not known to burn oil, so if the oil is indeed low, that would concern me.
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MBWorld Fanatic!
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From: North CA
2021 E63S and 2025 GT63
I assumed that coming from a Merc Main dealer it would have been OK, stupidly it seems! I genuinely didn't think they would sell an E63S in this condition. Not sure I would have picked up all these issues on a test drive either as sometimes you need to live with a car to fully understand it. I am really disheartened and am looking for another E63S.
I will check the dipstick as well.
I will check the dipstick as well.
Thread Starter
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E63S
Let’s see what they come back with.
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E63S
Got a C63s cab on loan for the weekend whilst they have been finding me another E63S. The C63S cab feels so much comfortable and nicer on a long drive than the E63S, which shouldn’t be the case.
They have just sent me a spec sheet on one which has exactly the same options, colour, but is two months newer and has 2000 less miles.
The cynic in me wonders if they are selling me back the same car. However imagine the legal case against them.
I have asked them to reserve the car for me for now.
The first car should never have left their workshop but at least the sales guys have been doing their bit.
Hopefully a new car next week......
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2018 E63S
Also looking at buying an AMG E63S
I'm looking at buying this (https://www.carmax.com/car/19175895)E63S from car max and while I was on the 30minute test drive a warning message appeared saying the car needs a quart of oil added. Now I see your story and I'm worried. I didn't feel any vibrations and my other issues were minor and cosmetic. Any advice?
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E63S
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2019 AMG E53 Cabriolet
