Tire Rack
Buying from Tire Rack--BAD experience
Thread Starter
Senior Member
Joined: Apr 2002
Posts: 255
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From: Alexandria, Lousiana
06 Infiniti FX35, 07 SL55
Buying from Tire Rack--BAD experience
I just thought people should know my bad experience trying to buy a set of tires from Tire Rack.
Everything was going well at first. Talked to Luke and got a good recommendation on tires. Gave him my credit card number and the rest and all was good.
Then, I get emails and calls from their customer service department. Apparently having my CC number and CVV code and billing address and phone number is not enough for them. They wanted a phone number that is listed in the phone book. My phone is unlisted. So they wanted my cell phone number. That is under my business and not in my name. Give me a break.
If this is how Tire Rack has made it big on this forum, then I dont get it.
Everything was going well at first. Talked to Luke and got a good recommendation on tires. Gave him my credit card number and the rest and all was good.
Then, I get emails and calls from their customer service department. Apparently having my CC number and CVV code and billing address and phone number is not enough for them. They wanted a phone number that is listed in the phone book. My phone is unlisted. So they wanted my cell phone number. That is under my business and not in my name. Give me a break.
If this is how Tire Rack has made it big on this forum, then I dont get it.
Super Member
Joined: Dec 2004
Posts: 972
Likes: 28
From: DFW
BMW M850i Gran Coupe
Originally Posted by prsmith777
I just thought people should know my bad experience trying to buy a set of tires from Tire Rack.
Everything was going well at first. Talked to Luke and got a good recommendation on tires. Gave him my credit card number and the rest and all was good.
Then, I get emails and calls from their customer service department. Apparently having my CC number and CVV code and billing address and phone number is not enough for them. They wanted a phone number that is listed in the phone book. My phone is unlisted. So they wanted my cell phone number. That is under my business and not in my name. Give me a break.
If this is how Tire Rack has made it big on this forum, then I dont get it.
Everything was going well at first. Talked to Luke and got a good recommendation on tires. Gave him my credit card number and the rest and all was good.
Then, I get emails and calls from their customer service department. Apparently having my CC number and CVV code and billing address and phone number is not enough for them. They wanted a phone number that is listed in the phone book. My phone is unlisted. So they wanted my cell phone number. That is under my business and not in my name. Give me a break.
If this is how Tire Rack has made it big on this forum, then I dont get it.
TR Moderator & Tire God
Joined: Nov 2001
Posts: 3,545
Likes: 5
From: SouthBend, IN USA
depends on the weather
your experinece is not indicative of the way we operate but, in our defense we are just trying to verify the charge and protect you from fraudulent CC activity .... call me I'm sure i can get it resolved for you ASAP
Out Of Control!!
Joined: Jul 2003
Posts: 13,969
Likes: 0
From: Florida
In the market
i think that this thread would be a better promotional thread than one signifying a bad experience. I greatly appriciate it when a company, especially an online company, goes out of their way to ensure that the purchase being made on my credit card is authorized and correct. I actaully get really irritated at places that are starting to not even require signatures because the purchase price is below a specific dollar ammount.
MBWorld Fanatic!
Joined: Jul 2005
Posts: 2,319
Likes: 1
From: OC
AMG E55, Stage 1, Strait Pipe from Primary Cats
When I read the 1st line of this thread I was expecting something bad. It turned out to be nothing.
Luke seems to be a straight up guy to me and helps countless people with tire/wheel questions,offsets,fitment etc. Looks like the Tirerack is looking out for you aswell prsmith777.
Luke seems to be a straight up guy to me and helps countless people with tire/wheel questions,offsets,fitment etc. Looks like the Tirerack is looking out for you aswell prsmith777.
Junior Member
Joined: Jan 2006
Posts: 38
Likes: 0
Tire Rack
I have purchased over 10 sets of tires from the rack! Most of them from Luke.. Every purchase has been Perfect! Low Price, Fast shippment, and good information from Luke.... I have even got support on wheels and tires that I was buying from other venders! I just bought a CLS with MC1s 20" and left a message for luke about the tires, and he called back within 2 hours of the message.....
The more fraud that hits them, the more it will cost for our tires!
Just food for thought......
The more fraud that hits them, the more it will cost for our tires!
Just food for thought......
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Super Member
Joined: Nov 2001
Posts: 669
Likes: 1
From: North Bay Area, California
2001 E320
Originally Posted by prsmith777
I just thought people should know my bad experience trying to buy a set of tires from Tire Rack.
Myself, I like it when companies actually take the time to verify the transaction because in the end, we all pay more for products due to unchecked fraud.
You should feel good that it isn't likely someone else will be using YOUR credit card to buy a set of tires and wheels from the Tire Rack!!
Last edited by Luke@tirerack; Jan 26, 2006 at 05:48 PM.
MBWorld Fanatic!
Joined: Jul 2003
Posts: 1,687
Likes: 28
From: Western Canada
2013 C63 AMG P31, 2014 GMC Sierra (6.2)
Originally Posted by prsmith777
I just thought people should know my bad experience trying to buy a set of tires from Tire Rack.
Everything was going well at first. Talked to Luke and got a good recommendation on tires. Gave him my credit card number and the rest and all was good.
Then, I get emails and calls from their customer service department. Apparently having my CC number and CVV code and billing address and phone number is not enough for them. They wanted a phone number that is listed in the phone book. My phone is unlisted. So they wanted my cell phone number. That is under my business and not in my name. Give me a break.
If this is how Tire Rack has made it big on this forum, then I dont get it.
Everything was going well at first. Talked to Luke and got a good recommendation on tires. Gave him my credit card number and the rest and all was good.
Then, I get emails and calls from their customer service department. Apparently having my CC number and CVV code and billing address and phone number is not enough for them. They wanted a phone number that is listed in the phone book. My phone is unlisted. So they wanted my cell phone number. That is under my business and not in my name. Give me a break.
If this is how Tire Rack has made it big on this forum, then I dont get it.
Try signing up for a Pay Pal account and go through their verification process!
Almost a Member!
Joined: Jan 2006
Posts: 26
Likes: 0
From: Miami, FL
'99 SL600 Sport
You're obviously not in business for yourself. If you were, you might comprehend that when fraud occurs, the thief gets what he wants, the credit card owner gets refunded and the credit card processors are protected by putting through a "chargeback". So, not only does the vendor get a permanent black mark on his merchant record, but he has also permanently lost the merchandise he bought to resell, plus the money to take the credit card payment too.
Therefore, your "experience" is typical on high priced items, especially when the purchaser puts in an incorrect billing addy, non-matching zip or wants it shipped to another address - these are all RED FLAGS.
Considering that one or more of the above scenarios likely took place, and it takes staff time to resolve the issue (that you're not paying for), how you can fault the guy for protecting his business???
You come off as petty, in the extreme. Were I in his shoes, I would refuse to do business with you.
Therefore, your "experience" is typical on high priced items, especially when the purchaser puts in an incorrect billing addy, non-matching zip or wants it shipped to another address - these are all RED FLAGS.
Considering that one or more of the above scenarios likely took place, and it takes staff time to resolve the issue (that you're not paying for), how you can fault the guy for protecting his business???
You come off as petty, in the extreme. Were I in his shoes, I would refuse to do business with you.
MBWorld Fanatic!
Joined: Sep 2005
Posts: 2,098
Likes: 0
From: Lawrence, KS (USA)
S500/W220/2000
Originally Posted by SandyinMiami
You're obviously not in business for yourself. If you were, you might comprehend that when fraud occurs, the thief gets what he wants, the credit card owner gets refunded and the credit card processors are protected by putting through a "chargeback". So, not only does the vendor get a permanent black mark on his merchant record, but he has also permanently lost the merchandise he bought to resell, plus the money to take the credit card payment too.
Therefore, your "experience" is typical on high priced items, especially when the purchaser puts in an incorrect billing addy, non-matching zip or wants it shipped to another address - these are all RED FLAGS.
Considering that one or more of the above scenarios likely took place, and it takes staff time to resolve the issue (that you're not paying for), how you can fault the guy for protecting his business???
You come off as petty, in the extreme. Were I in his shoes, I would refuse to do business with you.
Therefore, your "experience" is typical on high priced items, especially when the purchaser puts in an incorrect billing addy, non-matching zip or wants it shipped to another address - these are all RED FLAGS.
Considering that one or more of the above scenarios likely took place, and it takes staff time to resolve the issue (that you're not paying for), how you can fault the guy for protecting his business???
You come off as petty, in the extreme. Were I in his shoes, I would refuse to do business with you.
Senior Member
Joined: Mar 2005
Posts: 397
Likes: 0
From: Sunny S. California
03 E500
Although I didn't get all that verification troubles when I place my orders but sounds like tirerack is doing a find job of preventing fraud and protecting their customers and themselves.
Thread Starter
Senior Member
Joined: Apr 2002
Posts: 255
Likes: 0
From: Alexandria, Lousiana
06 Infiniti FX35, 07 SL55
Originally Posted by SandyinMiami
You're obviously not in business for yourself. If you were, you might comprehend that when fraud occurs, the thief gets what he wants, the credit card owner gets refunded and the credit card processors are protected by putting through a "chargeback". So, not only does the vendor get a permanent black mark on his merchant record, but he has also permanently lost the merchandise he bought to resell, plus the money to take the credit card payment too.
Therefore, your "experience" is typical on high priced items, especially when the purchaser puts in an incorrect billing addy, non-matching zip or wants it shipped to another address - these are all RED FLAGS.
Considering that one or more of the above scenarios likely took place, and it takes staff time to resolve the issue (that you're not paying for), how you can fault the guy for protecting his business???
You come off as petty, in the extreme. Were I in his shoes, I would refuse to do business with you.
Therefore, your "experience" is typical on high priced items, especially when the purchaser puts in an incorrect billing addy, non-matching zip or wants it shipped to another address - these are all RED FLAGS.
Considering that one or more of the above scenarios likely took place, and it takes staff time to resolve the issue (that you're not paying for), how you can fault the guy for protecting his business???
You come off as petty, in the extreme. Were I in his shoes, I would refuse to do business with you.
Actually I am a business owner.
I submitted all accurate information. Address, phone number CVV code all were correct. Shipping and billing address were the same. They wanted a listed phone number in addition to everything else and I dont have one. That is way beyond being careful.
I have literally bought thousands of items online including items over $10,000 and this is the FIRST time I have ever had this kind of hassle. I am not being petty; but I am being pissed for this type of inconvenience.
Last edited by prsmith777; Feb 11, 2006 at 05:17 PM.
MBWorld Fanatic!
Joined: Sep 2005
Posts: 2,098
Likes: 0
From: Lawrence, KS (USA)
S500/W220/2000
Furthermore, most all shipping companys require a valid phone number before they will ship to anyone. They often need to call when there is a delivery issue or question: Like "Where the hell were you when we attempted to deliver your parcels? When will someone be there? Etc.???
