Great place to live...lousy dealerships though! 
what ever happened to "i'll take care of you!"
Thread Starter
Senior Member
Joined: Feb 2002
Posts: 329
Likes: 0
From: Glendale, CA
C230 Kompressor Sports Sedan
what ever happened to "i'll take care of you!"
just dropped off the car to HOI....and now that my c230 is @ 45k, engine problem came along (good thing it happened before warranty expired), i was entitled to a loaner. however the loaner is on the "house" just for a day...
what ever happened to 'just keep the loaner until the car is fixed."
also the adviser tells me that this is pretty much same for all dealership. is this true? if engine problem is not fixed and takes more days, then i'd need to pay from the 2nd day, advisor says..
F@/%!&~ that!!!
MB is getting stingier and stingier...might have to consider BMW or something...
where can i go to get a decent service...any advises?
what ever happened to 'just keep the loaner until the car is fixed."
also the adviser tells me that this is pretty much same for all dealership. is this true? if engine problem is not fixed and takes more days, then i'd need to pay from the 2nd day, advisor says..
F@/%!&~ that!!!
MB is getting stingier and stingier...might have to consider BMW or something...
where can i go to get a decent service...any advises?
Super Moderator Alumni
Joined: Oct 2002
Posts: 8,692
Likes: 58
From: So Cal.
2019 GT3 RS, 2017 M3 30 Jahre
HOI has always been pretty bad.
Try Beverly Hills (ask for Terry or Scott) or DTLA Motors (ask for Greg). DO NOT under ANY circumstances go to South Bay...
Try Beverly Hills (ask for Terry or Scott) or DTLA Motors (ask for Greg). DO NOT under ANY circumstances go to South Bay...
MBWorld Fanatic!
Joined: Jul 2006
Posts: 1,255
Likes: 0
From: SF East Bay
"Double Stuff" SOLD | Nor*Cals "Pesky Audi"
MBWorld Fanatic!
Joined: Feb 2005
Posts: 3,543
Likes: 2
From: Connecticut
excites your girlfriend
just dropped off the car to HOI....and now that my c230 is @ 45k, engine problem came along (good thing it happened before warranty expired), i was entitled to a loaner. however the loaner is on the "house" just for a day...
what ever happened to 'just keep the loaner until the car is fixed."
also the adviser tells me that this is pretty much same for all dealership. is this true? if engine problem is not fixed and takes more days, then i'd need to pay from the 2nd day, advisor says..
F@/%!&~ that!!!
MB is getting stingier and stingier...might have to consider BMW or something...
where can i go to get a decent service...any advises?
what ever happened to 'just keep the loaner until the car is fixed."
also the adviser tells me that this is pretty much same for all dealership. is this true? if engine problem is not fixed and takes more days, then i'd need to pay from the 2nd day, advisor says..
F@/%!&~ that!!!
MB is getting stingier and stingier...might have to consider BMW or something...
where can i go to get a decent service...any advises?
MBworld Guru
Joined: Apr 2002
Posts: 22,058
Likes: 18
From: Diamond Bar, CA
W206 PHEV AMG
tell your advisor he is full of ****. my friend service his car there. talk to the asian service advisor lady there. she might be the only person that's nice there.
with the factory warranty, MBUSA pays the dealership to give customer loaners. the dealers are getting more and more stingy either way.
with the factory warranty, MBUSA pays the dealership to give customer loaners. the dealers are getting more and more stingy either way.
Member
Joined: Jul 2007
Posts: 158
Likes: 1
From: Los Angeles
2007 C230 sport
load of crap ...fair deal is they give you loaner until the car is done. penske west covina does the policy u have 24 hrs to return loaner after car is done. they underrstand sometimes u cant make it back by the end of that business day.
Trending Topics
Newbie
Joined: Jul 2007
Posts: 21
Likes: 0
From: CA
MB of Valencia has a pretty decent service dept. They're brand new so they're doing everything to please people and everybody to see the dealership. I would advice to call dealership first if they have a loaner available. If not, they'll get you into a decent Enterprise rental.
MB World Stories
The Best of Mercedes & AMG
Manual Mercedes? 6 Times Sindelfingen Let Drivers Have All The Fun
Verdad Gallardo
Mercedes SLR McLaren 722 S Is Extremely Rare Example Modified by McLaren
Verdad Gallardo
8 Classic Boxy Mercedes Designs That Have Aged Like Fine Wine
Verdad Gallardo
Flawlessly Restored Mercedes 190E Evo II Heads to Auction
Verdad Gallardo
Electric Mercedes C-Class Unveiled: 11 Things You Need to Know
Verdad Gallardo
Mercedes EQS Gets A Major Update: Everything You Need to Know
Verdad Gallardo
5 Underrated Mercedes-Benz Models That Don't Get the Love They Deserve
Verdad Gallardo
Mercedes 300D Has Pushed Well Past 1 Million Miles and It Ain't Stopping
Verdad Gallardo
10 Most Reliable Mercedes-Benz Models You Can Buy Used
Verdad Gallardo
MBWorld Fanatic!
Joined: Feb 2003
Posts: 1,414
Likes: 339
From: Charlotte, NC
Had: 1987 300TD, Had: 2004 C230 Sport Sedan, Have: 2014 E350 Sport, Have: 2019 S450
At Beck Imports in Charlotte, I had a normal service done & received a loaner. During the routine service they found that a window seal needed replacement, and didn't have the seal in stock. They told me to keep the loaner until my car was ready, which took a total of 3 days. Not sure if it helps you, but here in Charlotte they were great about the loaner.
Super Member
Joined: Nov 2005
Posts: 673
Likes: 0
From: SoCal
F10
santa monica had me on a loaner for a week, my car was in for warranty work, no charge. i bought my car from them.
valencia loaned me a car for two days, no charge, warranty work also, I didn't buy the car from them either.
btw, those two jobs were years apart, so i think the car is still "reliable". two different issues too.
valencia loaned me a car for two days, no charge, warranty work also, I didn't buy the car from them either.
btw, those two jobs were years apart, so i think the car is still "reliable". two different issues too.
My next car will be a BMW for sure.
MBWorld Fanatic!
Joined: Nov 2001
Posts: 6,211
Likes: 2
From: Laguna Niguel, CA
HOI is the worst dealership in the O.C. They don't strive hard to rip you off, it comes naturally to them. I've gotten loaners for multiple days on out of warranty cars like my kid's SLK and in-warranty cars like my C230.
Banned
Joined: Jul 2002
Posts: 265
Likes: 0
Kal
MBWorld Fanatic!
Joined: Nov 2005
Posts: 5,692
Likes: 5
none
My point (as FrankW bought up) is that if MBUSA pays for a loaner under the factory warranty, why would it make a difference if you purchased the car independently. The loaner is already paid for. Am I correct?
Super Member
Joined: Jan 2006
Posts: 876
Likes: 41
From: ST. Louis, MO
'16 SL550, '18 Porsche Macan GTS
I was told that the free loaner was good for as long as they had the car and it was a warranty issue keeping it there. They would even drop off the loaner and pick up your car at your house and re-deliver when finished for the first year!
MBWorld Fanatic!
Joined: Feb 2003
Posts: 1,414
Likes: 339
From: Charlotte, NC
Had: 1987 300TD, Had: 2004 C230 Sport Sedan, Have: 2014 E350 Sport, Have: 2019 S450
From Mercedes of South Charlotte website:
Q: Can I get a service loaner from you even though I did not purchase my car here?
A: Absolutely. The staff at Mercedes-Benz of South Charlotte is dedicated to
meeting and exceeding our customer’s expectations. While we will do our utmost
to meet your need for alternate transportation, we do recommend that you call
ahead to schedule a service appointment. You must be at least 21 years old,
provide proof of insurance and a major credit card.
Show'em the link: http://www.mercedesbenzofsouthcharlotte.com
Select menu pull-down "Parts/Service", then go to "FAQ"
Maybe they'll feel like the total heels that they are, and give you a loaner.
Q: Can I get a service loaner from you even though I did not purchase my car here?
A: Absolutely. The staff at Mercedes-Benz of South Charlotte is dedicated to
meeting and exceeding our customer’s expectations. While we will do our utmost
to meet your need for alternate transportation, we do recommend that you call
ahead to schedule a service appointment. You must be at least 21 years old,
provide proof of insurance and a major credit card.
Show'em the link: http://www.mercedesbenzofsouthcharlotte.com
Select menu pull-down "Parts/Service", then go to "FAQ"
Maybe they'll feel like the total heels that they are, and give you a loaner.
MBWorld Fanatic!
Joined: Nov 2005
Posts: 5,692
Likes: 5
none
From Mercedes of South Charlotte website:
Q: Can I get a service loaner from you even though I did not purchase my car here?
A: Absolutely. The staff at Mercedes-Benz of South Charlotte is dedicated to
meeting and exceeding our customer’s expectations. While we will do our utmost
to meet your need for alternate transportation, we do recommend that you call
ahead to schedule a service appointment. You must be at least 21 years old,
provide proof of insurance and a major credit card.
Show'em the link: http://www.mercedesbenzofsouthcharlotte.com
Select menu pull-down "Parts/Service", then go to "FAQ"
Maybe they'll feel like the total heels that they are, and give you a loaner.
Q: Can I get a service loaner from you even though I did not purchase my car here?
A: Absolutely. The staff at Mercedes-Benz of South Charlotte is dedicated to
meeting and exceeding our customer’s expectations. While we will do our utmost
to meet your need for alternate transportation, we do recommend that you call
ahead to schedule a service appointment. You must be at least 21 years old,
provide proof of insurance and a major credit card.
Show'em the link: http://www.mercedesbenzofsouthcharlotte.com
Select menu pull-down "Parts/Service", then go to "FAQ"
Maybe they'll feel like the total heels that they are, and give you a loaner.
Thread Starter
Senior Member
Joined: Feb 2002
Posts: 329
Likes: 0
From: Glendale, CA
C230 Kompressor Sports Sedan
well, i did get the car back the next day and problem is fixed..
however i donno if i'll go to HOI again to get it serviced...i'll try B.hills or other places where they are not stingy about having loaner until the car gets fixed...
what ever happened to 'i'll take care of you!'.....HOI sucks *** now...
used to be good...but not anymore...
however i donno if i'll go to HOI again to get it serviced...i'll try B.hills or other places where they are not stingy about having loaner until the car gets fixed...
what ever happened to 'i'll take care of you!'.....HOI sucks *** now...
used to be good...but not anymore...
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
