Bay Area service dept loaner car questions
Thread Starter
MBWorld Fanatic!
Joined: Jan 2002
Posts: 1,607
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From: On a hill overlooking San Francisco Bay
c230k, black, auto, c2 (let the sunshine in), Bose, leather, and CD
Bay Area service dept loaner car questions
Much to my utter and complete shock, it seems the SF Benz does not give out loaner cars unless your car is in service is for multiple days. (even my horrible VW dealer gave me loaner cars!) I use my car every day. Does not make me happy after I spend $27 grand on a car and I drove it out of the dealership with problems.
Guess my solution is to go to another dealership, but my question is what service departments in the Bay Area have cusomter focused loaner car policy?
TIA
Beth
Guess my solution is to go to another dealership, but my question is what service departments in the Bay Area have cusomter focused loaner car policy?
TIA
Beth
Member
Joined: Jan 2002
Posts: 114
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From: SF Bay Area
2001 C240
Pleasanton MBZ, talk to Lance Nunez.
Hi Beth,
I brought my car in a few times, and each time, I got a new E320 as a loaner!!!! I consider it a treat to bring my car in for service.
Talk to Lance Nunez. He's awesome.
Good luck.
I brought my car in a few times, and each time, I got a new E320 as a loaner!!!! I consider it a treat to bring my car in for service.
Talk to Lance Nunez. He's awesome.
Good luck.
Senior Member
Joined: Nov 2001
Posts: 291
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From: Portland, OR
2001 CLK320
Re: SF MBZ service dept loaner car questions
Originally posted by galaxygrrl
Much to my utter and complete shock, it seems the SF Benz does not give out loaner cars unless your car is in service is for multiple days.
TIA
Beth
Much to my utter and complete shock, it seems the SF Benz does not give out loaner cars unless your car is in service is for multiple days.
TIA
Beth
On trip #3, the following morning after attemp #2 didn't work, the dealer had the car for 9 days and gave me a Chrysler Sebring Convertible (it was awful). Yes, I could get around, but the car (which was a 2001 model) was not in good shape.
One thing, though, they certainly got generous with their shuttle service - even picked me up from work.
Almost a Member!
Joined: Nov 2001
Posts: 36
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From: SF Bay Area
06 ML350; 05 Infiniti G35 Coupe
I went to Autobahn in Belmont couple times in the past year. I got loaner car every time. Loaner car was provided by Enterprise Rent a Car in the same location. Loaner cars were vary from Mercedes E320 to Mini Van. I don't mind the maker of the loaner car, as long as I get a "free" loaner car and get to work. Even though I work in SF, I will not visit the service dept in SF Benz, I know their service dept is not as good as the others in the Bay Area.
_____________________
2001 C320 Sport/C2/C6/Xenon/CD Changer/Headlight Ring/Painted Bumper Lens
_____________________
2001 C320 Sport/C2/C6/Xenon/CD Changer/Headlight Ring/Painted Bumper Lens
Senior Member
Joined: Jan 2002
Posts: 254
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From: SF Bay Area
Did you buy your car at Autobahn? I put in my order for my c230 there, should be here end of March. How have your experiences with them gone? This will be my first MB (my first new car actually) so I have no experience with them. Thanks!
Hien
Hien
Thread Starter
MBWorld Fanatic!
Joined: Jan 2002
Posts: 1,607
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From: On a hill overlooking San Francisco Bay
c230k, black, auto, c2 (let the sunshine in), Bose, leather, and CD
My guess is Autobahn does give you loaners. There is nothing near them except 101 and Orcale. How else would you get anywhere?
They were not helpful at all during my car buying expereince, but perhaps their service is better.
They were not helpful at all during my car buying expereince, but perhaps their service is better.
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Almost a Member!
Joined: Nov 2001
Posts: 36
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From: SF Bay Area
06 ML350; 05 Infiniti G35 Coupe
I bought my 2001 C320 at Autobahn in Belmont back in Oct 2000 at full MSRP.
Other than SF Benz and Autobahn service dept. ,you can try Oakland MB,RAB in San Rafael, or even further in San Jose or Fremont.
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2001 C320 Sport/C2/C6/Xenon/CD Changer/Headlight Ring/Painted Bumper Lens
Other than SF Benz and Autobahn service dept. ,you can try Oakland MB,RAB in San Rafael, or even further in San Jose or Fremont.
__________________
2001 C320 Sport/C2/C6/Xenon/CD Changer/Headlight Ring/Painted Bumper Lens
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Senior Member
Joined: Dec 2001
Posts: 258
Likes: 0
From: North Berkeley
C230 C-Coupe
Oakland is owned by the same poeple as SF MB. The sales woman told me they do not provide loaners and Oakland is owned by them and the same deal applied.
I would also be interested to know which local service centres provide loaners. If you find one more locally than Belmont please let me know.
Thanks
Nathan
I would also be interested to know which local service centres provide loaners. If you find one more locally than Belmont please let me know.
Thanks
Nathan
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Joined: Sep 2015
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2001 slk320
fletcher jones fremont ca loaner policies
took my car to dealer for B service. thet gave me a loaner and i initialed and signed a waiver where it states:
no out of state drives
return gas tank to fill state
charge for extra day when car in service is done
must be 21yrs old
insurance policies
not to exceed 100mi/day while car in service or will be charged
i never got a copy of this form and the agreement i have doesnt state any of this. my question is how much do i pay per mi if i go over the 100/day?
no out of state drives
return gas tank to fill state
charge for extra day when car in service is done
must be 21yrs old
insurance policies
not to exceed 100mi/day while car in service or will be charged
i never got a copy of this form and the agreement i have doesnt state any of this. my question is how much do i pay per mi if i go over the 100/day?
