Eyelids LED's Affecting Warranty?
Thread Starter
MBWorld Fanatic!
Joined: Feb 2009
Posts: 1,005
Likes: 3
From: Toronto
2009 C300 4Matic
Eyelids LED's Affecting Warranty?
affecting... or effecting... 
anyways... so my right low beam went out recently so since im under 40,000km/2years...
i was told benz would change this under warranty.
when i went in... for a 10am saturday app
...
i was told because of the fact i changed my LED Eyelids that this somehow would void my warranty.
2 1/2 hrs later... they tell me its not the bulb but the mechanism controlling the hids.
once again they said that i might have to pay for the service because i changed my leds.
i don't know much about mbenz wiring but common sense would tell me that the leds have nothing to do with the headlights.
what do you guy think...
is there some hard proof i can go back with in case they try to deny my warranty?
anyways... so my right low beam went out recently so since im under 40,000km/2years...
i was told benz would change this under warranty.
when i went in... for a 10am saturday app
... i was told because of the fact i changed my LED Eyelids that this somehow would void my warranty.
2 1/2 hrs later... they tell me its not the bulb but the mechanism controlling the hids.
once again they said that i might have to pay for the service because i changed my leds.
i don't know much about mbenz wiring but common sense would tell me that the leds have nothing to do with the headlights.
what do you guy think...
is there some hard proof i can go back with in case they try to deny my warranty?
MBWorld Fanatic!
Joined: Nov 2007
Posts: 1,423
Likes: 0
From: Phoenix, AZ
2014 Ghibli S Q4 & 2008 C350
I always screw those two up too. If I recall, typically "affect" is used as a verb and "effect" as a noun. When you affect something, you produce an effect on it.
Anyways, I'm not sure what your laws are up in Canada, but here in the U.S. the burden is on the dealer/manufacturer to prove that the aftermarket part caused the problem. If they can't prove it, they can't deny your claim. That's the law here (or at least the spirt of it) but I'm sure it doesn't always play out that way.
I would suggest that if they are going to deny you that they put it all in writing, including exactly what the problem is, what part they believe caused the problem, why it caused the problem, and why they are denying your warranty claim. Once you have that in writing they you can contact your MB Canada rep and dispute it with them.
Good luck!
Anyways, I'm not sure what your laws are up in Canada, but here in the U.S. the burden is on the dealer/manufacturer to prove that the aftermarket part caused the problem. If they can't prove it, they can't deny your claim. That's the law here (or at least the spirt of it) but I'm sure it doesn't always play out that way.
I would suggest that if they are going to deny you that they put it all in writing, including exactly what the problem is, what part they believe caused the problem, why it caused the problem, and why they are denying your warranty claim. Once you have that in writing they you can contact your MB Canada rep and dispute it with them.
Good luck!
MBWorld Fanatic!
Joined: Nov 2009
Posts: 1,348
Likes: 3
From: Irvine, CA
2009 C350
If they can prove that the LEDs are what caused your low beam to go out, then they can void your warranty. Now lucky for you, I'm sure that's a pretty long stretch for them to try and do. I'm not familiar with Canadian law regarding warranty (if there are any) but in the US of A apparently there must be a proven correlation between a modification done and the broken/faulty component to allow the dealers to void your warranty. Sadly as I'm typing this, I just read Krytech's and basically he nailed it word for word so just read his. Haha.
Worst comes to worst, you can just buy a pair of D1S/H7 bulbs and change em yourself.
AND you nailed the correct word usage. Kudos to you Krytech.
Worst comes to worst, you can just buy a pair of D1S/H7 bulbs and change em yourself.
AND you nailed the correct word usage. Kudos to you Krytech.
MBWorld Fanatic!
Joined: Sep 2009
Posts: 2,108
Likes: 7
From: Dix Hills, New York
2012 C250 Coupe
Just some BS by a dealership to try to get more money. If you follow Krytech's suggestions you will be safe. There is no way installing LED's could do that to your Xenons, and even if they did, they would have a VERY difficult time proving it.
MBWorld Fanatic!
Joined: Apr 2008
Posts: 3,809
Likes: 4
From: Chino Hills, CA
Mercedes C300 Sport, BMW 745Li, VW Mk6 Golf TDI
Total BS. Shady dealer just looking for some excuse to get more money out of you. If not for your LEDs, they'd have blamed your wheels or tint or something. I've had dealers actually comment on how much better those LEDs made the front look without any threats on warranty issues. This is why unless I'm cool with the SA, I'll remove what might potentially be blamed for a Code 9.
Tell the dealer to prove to you that the LED caused your issue with your HIDs and for them to put it in writing. It's not like it's pulling any extra power or anything.
Tell the dealer to prove to you that the LED caused your issue with your HIDs and for them to put it in writing. It's not like it's pulling any extra power or anything.
Super Member
Joined: Mar 2009
Posts: 794
Likes: 9
From: Toronto, Hong Kong
E63S || C63 || E550 Coupe || Cayenne ||
TB5, which dealer do you use? I can't start my car today and I'm still deciding if I should get it to the dealer, now that I see this thread maybe I should remove my leds or something.. incase they say my LEDs caused my car to not start?.. LOL
MBWorld Fanatic!
Joined: Jun 2008
Posts: 2,073
Likes: 85
From: San Francisco, CA
2017 E300
definately a good idea to replace the LEDs with the stock bulbs before going in. Therefore, you wont run into any of this trouble even if its not justified and you can deny any type of modding.
Trending Topics
MB World Stories
The Best of Mercedes & AMG
Manual Mercedes? 6 Times Sindelfingen Let Drivers Have All The Fun
Verdad Gallardo
Mercedes SLR McLaren 722 S Is Extremely Rare Example Modified by McLaren
Verdad Gallardo
8 Classic Boxy Mercedes Designs That Have Aged Like Fine Wine
Verdad Gallardo
Flawlessly Restored Mercedes 190E Evo II Heads to Auction
Verdad Gallardo
Electric Mercedes C-Class Unveiled: 11 Things You Need to Know
Verdad Gallardo
Mercedes EQS Gets A Major Update: Everything You Need to Know
Verdad Gallardo
5 Underrated Mercedes-Benz Models That Don't Get the Love They Deserve
Verdad Gallardo
Mercedes 300D Has Pushed Well Past 1 Million Miles and It Ain't Stopping
Verdad Gallardo
10 Most Reliable Mercedes-Benz Models You Can Buy Used
Verdad Gallardo
MBWorld Fanatic!
Joined: Apr 2008
Posts: 3,809
Likes: 4
From: Chino Hills, CA
Mercedes C300 Sport, BMW 745Li, VW Mk6 Golf TDI
MBWorld Fanatic!
Joined: Nov 2009
Posts: 1,348
Likes: 3
From: Irvine, CA
2009 C350
Like the ones a bunch of us just recently bought in a certain someone's group buy? :P
In a more related note, do post OP if the whole situation gets resolved. Hate to see even more problems down the road for you for something as blasphemous as this.
In a more related note, do post OP if the whole situation gets resolved. Hate to see even more problems down the road for you for something as blasphemous as this.
Thread Starter
MBWorld Fanatic!
Joined: Feb 2009
Posts: 1,005
Likes: 3
From: Toronto
2009 C300 4Matic
Just got the call saying the module is in... no word on the warranty issue... ill be calling them soon.
and to be honest... i dont know why i feel i need to go to oakvill ejust because i got my car there... from now on i will most likely be goin to Mississauga Benz which is much much closer.
like AZN said... i think it would be something else if not the led's...
good advice tho about getting something in writing that's exactly what ill say... good looks Krytech
