C300 2015 panoramic soonroof problem
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ml 350
C300 2015 panoramic soonroof problem
Hi. I have c300 amg package 2015 (not amg motor) with 22k miles, in great kept condition. Recently the temperature has dropped and it is 13 degrees. As i was going in the highway i opened the roof and it worked, which later on I closed it as I was driving. Fast forward later on the day, I try to open the roof. The shade opens, the right side of the roof lifts up butt the left side does not move as if its stuck, or the motor does not even lift the left side. As i proceed to open it , the roof does not open and stays in place because the left side of the roof does not move at all but the right side does but thats as much as it goes. from the outside it looks like it is tinted on one side and the other is stuck in place. I wonder what might be the problem? Is it stuck, it it bcs of ice maybe, fuse problem, maybe something stuck on the left rear side of the moonroof?? Any way to push it open without breaking?? I will try to get pictures. Please help
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From: Virginia USA
2016 GTs, 2014 C63 AMG and 2014 C350 Sport (wife's car, she thinks it's an AMG - shhhhhh)
First thing I would do is warm it up (why were you monkeying with it anyway at 13 degrees?). If you have a garage, park it inside with a space heater or something to rule out ice. Either way, I wouldn't be applying pressure to anything at those temps... everything is going to be more brittle.
Once you have done that, check both sides to see if you can see the tracks and make sure nothing popped out. Pics would help.
Once you have done that, check both sides to see if you can see the tracks and make sure nothing popped out. Pics would help.
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ml 350
First thing I would do is warm it up (why were you monkeying with it anyway at 13 degrees?). If you have a garage, park it inside with a space heater or something to rule out ice. Either way, I wouldn't be applying pressure to anything at those temps... everything is going to be more brittle.
Once you have done that, check both sides to see if you can see the tracks and make sure nothing popped out. Pics would help.
Once you have done that, check both sides to see if you can see the tracks and make sure nothing popped out. Pics would help.
thanks for replying. I opened the sunroof as i was on the highway for some air. I will deffinetely get some pics. It seems like the right side is fine and ready to open but something is preventing the left side from moving. Is there a way i can manually lift it up to see the tracks ??? Or even lube it up ??
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Posts: 339
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From: Virginia USA
2016 GTs, 2014 C63 AMG and 2014 C350 Sport (wife's car, she thinks it's an AMG - shhhhhh)
As long as you’ve done as I suggested and warmed the car up to ensure that corner isn’t frozen you are probably safe pushing up on the stuck corner (gently).
It it would be best to close it then have someone else hit the button while you push the stuck side up in unison with the rise of the good side.
I’ll look at mine tomorrow in the light and see if I can see what might be hanging you up.
It it would be best to close it then have someone else hit the button while you push the stuck side up in unison with the rise of the good side.
I’ll look at mine tomorrow in the light and see if I can see what might be hanging you up.
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ml 350
As long as you’ve done as I suggested and warmed the car up to ensure that corner isn’t frozen you are probably safe pushing up on the stuck corner (gently).
It it would be best to close it then have someone else hit the button while you push the stuck side up in unison with the rise of the good side.
I’ll look at mine tomorrow in the light and see if I can see what might be hanging you up.
It it would be best to close it then have someone else hit the button while you push the stuck side up in unison with the rise of the good side.
I’ll look at mine tomorrow in the light and see if I can see what might be hanging you up.
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2003 CL 600
Broken guide rail. Have to replace both sides, as the other one will break shortly after if you don't. Bulletin calls for replacing the guide tubes between the rails and motors but I think that's overkill.
Parts are over $2k and assume about 8 hours of labor. Headliner comes down and it has to be run in with SDS so not really a DIY repair although you could if you took it to get programmed after.
Parts are over $2k and assume about 8 hours of labor. Headliner comes down and it has to be run in with SDS so not really a DIY repair although you could if you took it to get programmed after.
Senior Member
Joined: Feb 2018
Posts: 339
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From: Virginia USA
2016 GTs, 2014 C63 AMG and 2014 C350 Sport (wife's car, she thinks it's an AMG - shhhhhh)
Broken guide rail. Have to replace both sides, as the other one will break shortly after if you don't. Bulletin calls for replacing the guide tubes between the rails and motors but I think that's overkill.
Parts are over $2k and assume about 8 hours of labor. Headliner comes down and it has to be run in with SDS so not really a DIY repair although you could if you took it to get programmed after.
Parts are over $2k and assume about 8 hours of labor. Headliner comes down and it has to be run in with SDS so not really a DIY repair although you could if you took it to get programmed after.
In any event, I looked at mine and all that's in that corner is a bracket connected to a plastic wheel in the guide rail. As long as you wait until it warms up, I don't think gentle pressure will hurt anything.
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Thread Starter
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ml 350
Broken guide rail. Have to replace both sides, as the other one will break shortly after if you don't. Bulletin calls for replacing the guide tubes between the rails and motors but I think that's overkill.
Parts are over $2k and assume about 8 hours of labor. Headliner comes down and it has to be run in with SDS so not really a DIY repair although you could if you took it to get programmed after.
Parts are over $2k and assume about 8 hours of labor. Headliner comes down and it has to be run in with SDS so not really a DIY repair although you could if you took it to get programmed after.
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Senior Member
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From: Virginia USA
2016 GTs, 2014 C63 AMG and 2014 C350 Sport (wife's car, she thinks it's an AMG - shhhhhh)
Looks like the guide wheel is just hung up on something. Have you tried giving it a little help? I wouldn't use Hulk strength -- just a little Dr. Banner push should determine if it's just hung up on something or if it's a guide rail issue.
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ml 350
i tried but no luck. It cant be possibly be frozen.. did u see the video
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From: Miami, FL
2003 CL 600
It's broken, thats why only one side is lifting. You don't have to like it, but we replaced them all the time at the dealership. Very common failure, cheap plastic parts in the rail assembly that get brittle and snap off. Hope all you want, then when you actually want to fix it, prepare for a big bill.
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From: Miami, FL
2003 CL 600
Is this a known issue on the panos? All of them? Assuming if there is a bulletin it's a somewhat common issue?
In any event, I looked at mine and all that's in that corner is a bracket connected to a plastic wheel in the guide rail. As long as you wait until it warms up, I don't think gentle pressure will hurt anything.
In any event, I looked at mine and all that's in that corner is a bracket connected to a plastic wheel in the guide rail. As long as you wait until it warms up, I don't think gentle pressure will hurt anything.
It's not the rear corner that breaks. It's the part connecting it to the front. There is only one cable that moves down each side, it relies on a lever/cam system to lift the rear first as to moves, then start sliding the roof rearward after it lifts. If it's broken it can't lift so it can't slide. There is only one motor that drives the whole unit so it can't go past the lifting stage on the working side either.
It will take a great deal of force to push it open manually while turning the motor by hand, and even if you do, you only get the rear up, you still can't power it open/closed as the drive on that side is broken.
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ml 350
Yes, it's the same roof system on the 117/156, 205/253, 217/222 and now the 213. The parts are cheap and they fail, the bulletin just says to replace everything to avoid premature repeat failures.
It's not the rear corner that breaks. It's the part connecting it to the front. There is only one cable that moves down each side, it relies on a lever/cam system to lift the rear first as to moves, then start sliding the roof rearward after it lifts. If it's broken it can't lift so it can't slide. There is only one motor that drives the whole unit so it can't go past the lifting stage on the working side either.
It will take a great deal of force to push it open manually while turning the motor by hand, and even if you do, you only get the rear up, you still can't power it open/closed as the drive on that side is broken.
It's not the rear corner that breaks. It's the part connecting it to the front. There is only one cable that moves down each side, it relies on a lever/cam system to lift the rear first as to moves, then start sliding the roof rearward after it lifts. If it's broken it can't lift so it can't slide. There is only one motor that drives the whole unit so it can't go past the lifting stage on the working side either.
It will take a great deal of force to push it open manually while turning the motor by hand, and even if you do, you only get the rear up, you still can't power it open/closed as the drive on that side is broken.
Thread Starter
Junior Member
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ml 350
Senior Member
Joined: Feb 2018
Posts: 339
Likes: 108
From: Virginia USA
2016 GTs, 2014 C63 AMG and 2014 C350 Sport (wife's car, she thinks it's an AMG - shhhhhh)
MBWorld Fanatic!
Joined: May 2015
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From: Miami, FL
2003 CL 600
The allen key goes into the center of the driven gear in the motor assembly. It won't tell you anything you don't already know. It will only help if your motor was bad, which it isn't since the non broken rail is still moving.
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ml 350
Is there a way to just replace the rail which might be broken and not replace everything. Thanks for your help.
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ml 350
you definitely have a point there, i just got the car in September and it's really upsetting me now.
