mBrace update?
Thread Starter
Newbie
Joined: Jan 2020
Posts: 2
Likes: 0
2016 C-Class
mBrace update?
Hi all! Longtime lurker first time poster. Trying to set up mBrace on our 2016 C300. Long story short, the dealer never told us about it and we never set it up. So we call, and they are telling us this car isn’t supported for mBrace and remote start capabilities but I was under the impression all 2016 MYs and newer were. they said call back in a week when a possible update is available?
Junior Member
Joined: Dec 2019
Posts: 25
Likes: 3
2016 c300 4matic
I had a ton of issues getting mBrace customer support to set up my account recently. Best solution i got was actually sitting in the car and hitting the embrace button in the overhead console to call Mbrace and have them set it up. Your car should have a received an over the air update to allow for it to be registered, something I had to wait a couple months for prior to my car allowing the registration apparently. I have a 2016 and use the remote start feature a lot so I dont think you have an incompatible model. Its just going to be more about getting the right person on the phone who will help you. It took me at least 6 tries to get it done. Oh, and depending when your car was purchased, you only have this service for 5 years from that purchase date and would have to buy this service afterwards. Mine runs out in 10/2020 and they wouldnt extend it even with my lapse in service. Im pretty unhappy with the customer service at this point
Thread Starter
Newbie
Joined: Jan 2020
Posts: 2
Likes: 0
2016 C-Class
I had a ton of issues getting mBrace customer support to set up my account recently. Best solution i got was actually sitting in the car and hitting the embrace button in the overhead console to call Mbrace and have them set it up. Your car should have a received an over the air update to allow for it to be registered, something I had to wait a couple months for prior to my car allowing the registration apparently. I have a 2016 and use the remote start feature a lot so I dont think you have an incompatible model. Its just going to be more about getting the right person on the phone who will help you. It took me at least 6 tries to get it done. Oh, and depending when your car was purchased, you only have this service for 5 years from that purchase date and would have to buy this service afterwards. Mine runs out in 10/2020 and they wouldnt extend it even with my lapse in service. Im pretty unhappy with the customer service at this point
Newbie
Joined: Jan 2020
Posts: 13
Likes: 1
2016 Mercedes C300
I called in to set up my 2016 C300 as well and was told I needed a software update for 2020 before I could use the features. I have yet to go to my dealer to ask about it. I used the i button for the call.
Junior Member
Joined: Oct 2019
Posts: 34
Likes: 1
From: Hudson, Ma
Lunar Blue Sedan 2015 C400 RB25DET powered 1998 Nissan 240x S14 2006 Nissan 350z Drift Spec
I'm a second owner of a c400. That means that the Mbrace service is already expired. To use the service I will have to pay a fee or it's not possible to use it never again?
Senior Member
Joined: Jul 2019
Posts: 286
Likes: 140
From: Bay Area, CA
2016 C300W4 (W205), Luxury Pkg, Diamond Silver Met. and Silk Beige\Espresso Interior
The other things like mbrace Assistant, SOS service, mobile apps/internet for the on-screen system have a subscription cost associated.
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Senior Member
Joined: May 2019
Posts: 431
Likes: 86
C400
C400's have a different system I was told, and we will never get Apple or Android Play and remote start hardware doesn't exist in our cars cuz they only made them in 2015.
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Super Member
Joined: Aug 2003
Posts: 772
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From: Bayarea, California
2003 C320 coupe/c450 in Feb 2016
on 2018 and up, you can check your car status on phone like engine off, vehicle locked.
Senior Member
Joined: May 2019
Posts: 431
Likes: 86
C400
Newbie
Joined: Jan 2020
Posts: 4
Likes: 1
From: Plano TX
2017 C300 Sedan
They should move the vehicle details over to your name for free, which allows you to then use the free mobile app functions under an mbrace account that you create. The free app functions are remote start, lock/unlock, and the various gps related features like Valet tracking and vehicle locator.
The other things like mbrace Assistant, SOS service, mobile apps/internet for the on-screen system have a subscription cost associated.
The other things like mbrace Assistant, SOS service, mobile apps/internet for the on-screen system have a subscription cost associated.
At dealer during sale - no mention of mBrace during sale or car overview
After purchase - found MercedesMe in app store, downloaded and learned about mBrace
Call 1 to mBrace, was told service wasn't transferable, tried to sell me on a contract
Went to web site - saw language that it was definitely transferable; setup mbusa account and pin, tried to associate VIN and discovered it was still associated with prior owner and couldn't authenticate
Call 2 to mBrace, CSR said should be able to be done but couldn't do it, needed to go to dealer
Dealer - Said mBrace was acting weird for pre-2018 cars, needed to do research on how and would call be back (it's been a week, no call yet - thanks MB of Plano, not good while you're still sending me how'd we do surveys)
Call 3 to mBrace, CSR said definitely should be done, enter my account # which I didn't have from anyone and my PIN... after verification round gave me the #, pulled over to enter info in app; system came back with # and PIN didn't match records. CSR was surprised but assured me, system would need time to sync and 48 hours later would work
Call 4 to mBrace (60 hours later) - new CSR says they need credit card number, even though no charge for transfer; reluctantly I give a cc number, and an hour later, I can sign in
So, be prepared to call and call until you get someone who knows how to transfer service
Newbie
Joined: Apr 2022
Posts: 1
Likes: 0
GLE350
Hi all! Longtime lurker first time poster. Trying to set up mBrace on our 2016 C300. Long story short, the dealer never told us about it and we never set it up. So we call, and they are telling us this car isn’t supported for mBrace and remote start capabilities but I was under the impression all 2016 MYs and newer were. they said call back in a week when a possible update is available?
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Joined: Sep 2008
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From: Chicago
2013 SL550, 2016 GLE350, 2016 GLC300
If you're looking for remote start from your factory key with optional add-on smartphone control with GPS tracking available, we've got you all covered.
https://www.midcityengineering.com/p...x205-sksng205/
https://www.midcityengineering.com/p...x205-sksng205/
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Joined: Dec 2001
Posts: 5,583
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From: Washington D.C.
2024 GLE63s / 2016 GLE63s (traded) / 2016 E63s / 2002 E55
That sucks. Do they offer a partial renewal or monthly usage until Dec 2022?
Super Member
Joined: Aug 2003
Posts: 772
Likes: 81
From: Bayarea, California
2003 C320 coupe/c450 in Feb 2016
MBWorld Fanatic!
Joined: Dec 2001
Posts: 5,583
Likes: 210
From: Washington D.C.
2024 GLE63s / 2016 GLE63s (traded) / 2016 E63s / 2002 E55
Mbrace connect renewal cost? - MBWorld.org Forums
Super Member
Joined: Aug 2003
Posts: 772
Likes: 81
From: Bayarea, California
2003 C320 coupe/c450 in Feb 2016
In this W166 thread a 2017 GLE owner says this last month:
Mbrace connect renewal cost? - MBWorld.org Forums
Mbrace connect renewal cost? - MBWorld.org Forums
the W205 2016 C class is using 3G.
Verizon already announced they going to shut down 3G by end of this year 2022.
MBWorld Fanatic!
Joined: Dec 2001
Posts: 5,583
Likes: 210
From: Washington D.C.
2024 GLE63s / 2016 GLE63s (traded) / 2016 E63s / 2002 E55
