Stupid dealer!!!
Thread Starter
Member
Joined: Nov 2003
Posts: 129
Likes: 0
From: La Jolla
2002 C32
Stupid dealer!!!
Summary of what happened with the stupid dealer..
On the phone
Me: I want to come in for an alignment, can I come in today?
Woman working there: Sure, you can come anytime after 10:30am.
Me: Will there be a loaner for me?
Woman: Yes
After a 20min drive to the dealer...
Me: Hi. I'm here for my alignment.
Service guy: Alignment? The alignment guy is not in today. Did you make an appointment?
Me: Yes
Service guy: Well, you can leave it overnight and he'll do it tommorow.
Me: Ok I'll leave it here then.
Service guy: Actually, we don't have any loaners right now.
Me: Well, I called earlier this morning, and they said there would be a loaner.
Service guy: I guess they didn't know that there were no loaner cars.
Then a loaner car comes in..
Me: Is that a loaner?
Service guy: Yes
Me: Then can I take that loaner?
Service guy: No, I think there are people waiting for loaners.
Me: Then go check if there are people.
Service guy: There are a few people waiting.
Then, I say something nicely implying this is BS, and he just says he can't do anything about it.
Never in our conversation, he apologizes for the inconvenience. Also, he was very condescending in conversation.
Also, he said that they couldn't do an alignment on my car, because I don't have Mercedes wheels. I guess there are special holes on Mercedes wheels that they use for alignment. I told him that I've done an alignment there before with those wheels, and he said he wasn't sure about it.
Where do you guys go for alignments? Maybe I should go somewhere else? and is it true they can't do alignments for non Mercedes wheels?
On the phone
Me: I want to come in for an alignment, can I come in today?
Woman working there: Sure, you can come anytime after 10:30am.
Me: Will there be a loaner for me?
Woman: Yes
After a 20min drive to the dealer...
Me: Hi. I'm here for my alignment.
Service guy: Alignment? The alignment guy is not in today. Did you make an appointment?
Me: Yes
Service guy: Well, you can leave it overnight and he'll do it tommorow.
Me: Ok I'll leave it here then.
Service guy: Actually, we don't have any loaners right now.
Me: Well, I called earlier this morning, and they said there would be a loaner.
Service guy: I guess they didn't know that there were no loaner cars.
Then a loaner car comes in..
Me: Is that a loaner?
Service guy: Yes
Me: Then can I take that loaner?
Service guy: No, I think there are people waiting for loaners.
Me: Then go check if there are people.
Service guy: There are a few people waiting.
Then, I say something nicely implying this is BS, and he just says he can't do anything about it.
Never in our conversation, he apologizes for the inconvenience. Also, he was very condescending in conversation.
Also, he said that they couldn't do an alignment on my car, because I don't have Mercedes wheels. I guess there are special holes on Mercedes wheels that they use for alignment. I told him that I've done an alignment there before with those wheels, and he said he wasn't sure about it.
Where do you guys go for alignments? Maybe I should go somewhere else? and is it true they can't do alignments for non Mercedes wheels?
MBWorld Fanatic!
Joined: Apr 2004
Posts: 1,109
Likes: 0
From: Earth
NA
Customer service?
Mr. Dink:
Send the above print out to MB USA cust. serv in New Jersey.
It is sad to see that service in most MB dealers in the US leaves a lot to be desired about "customer service".
Wiedermann
Originally Posted by Dink
Summary of what happened with the stupid dealer..
On the phone
Me: I want to come in for an alignment, can I come in today?
Woman working there: Sure, you can come anytime after 10:30am.
Me: Will there be a loaner for me?
Woman: Yes
After a 20min drive to the dealer...
Me: Hi. I'm here for my alignment.
Service guy: Alignment? The alignment guy is not in today. Did you make an appointment?
Me: Yes
Service guy: Well, you can leave it overnight and he'll do it tommorow.
Me: Ok I'll leave it here then.
Service guy: Actually, we don't have any loaners right now.
Me: Well, I called earlier this morning, and they said there would be a loaner.
Service guy: I guess they didn't know that there were no loaner cars.
Then a loaner car comes in..
Me: Is that a loaner?
Service guy: Yes
Me: Then can I take that loaner?
Service guy: No, I think there are people waiting for loaners.
Me: Then go check if there are people.
Service guy: There are a few people waiting.
Then, I say something nicely implying this is BS, and he just says he can't do anything about it.
Never in our conversation, he apologizes for the inconvenience. Also, he was very condescending in conversation.
Also, he said that they couldn't do an alignment on my car, because I don't have Mercedes wheels. I guess there are special holes on Mercedes wheels that they use for alignment. I told him that I've done an alignment there before with those wheels, and he said he wasn't sure about it.
Where do you guys go for alignments? Maybe I should go somewhere else? and is it true they can't do alignments for non Mercedes wheels?
On the phone
Me: I want to come in for an alignment, can I come in today?
Woman working there: Sure, you can come anytime after 10:30am.
Me: Will there be a loaner for me?
Woman: Yes
After a 20min drive to the dealer...
Me: Hi. I'm here for my alignment.
Service guy: Alignment? The alignment guy is not in today. Did you make an appointment?
Me: Yes
Service guy: Well, you can leave it overnight and he'll do it tommorow.
Me: Ok I'll leave it here then.
Service guy: Actually, we don't have any loaners right now.
Me: Well, I called earlier this morning, and they said there would be a loaner.
Service guy: I guess they didn't know that there were no loaner cars.
Then a loaner car comes in..
Me: Is that a loaner?
Service guy: Yes
Me: Then can I take that loaner?
Service guy: No, I think there are people waiting for loaners.
Me: Then go check if there are people.
Service guy: There are a few people waiting.
Then, I say something nicely implying this is BS, and he just says he can't do anything about it.
Never in our conversation, he apologizes for the inconvenience. Also, he was very condescending in conversation.
Also, he said that they couldn't do an alignment on my car, because I don't have Mercedes wheels. I guess there are special holes on Mercedes wheels that they use for alignment. I told him that I've done an alignment there before with those wheels, and he said he wasn't sure about it.
Where do you guys go for alignments? Maybe I should go somewhere else? and is it true they can't do alignments for non Mercedes wheels?
It is sad to see that service in most MB dealers in the US leaves a lot to be desired about "customer service".
Wiedermann
Senior Member
Joined: Jan 2004
Posts: 437
Likes: 0
From: SOUTH AFRICA
Nothing
Originally Posted by Wiedermann
Mr. Dink:
Send the above print out to MB USA cust. serv in New Jersey.
It is sad to see that service in most MB dealers in the US leaves a lot to be desired about "customer service".
Wiedermann
Send the above print out to MB USA cust. serv in New Jersey.
It is sad to see that service in most MB dealers in the US leaves a lot to be desired about "customer service".
Wiedermann
MBWorld Fanatic!
Joined: Dec 2003
Posts: 2,295
Likes: 0
From: McLean, VA
S4
Originally Posted by Dink
Maybe I should go somewhere else? and is it true they can't do alignments for non Mercedes wheels?
MBWorld Fanatic!
Joined: Dec 2003
Posts: 2,298
Likes: 0
From: Nashville
E63
Originally Posted by Dink
Also, he said that they couldn't do an alignment on my car, because I don't have Mercedes wheels. I guess there are special holes on Mercedes wheels that they use for alignment. I told him that I've done an alignment there before with those wheels, and he said he wasn't sure about it.
MBWorld Fanatic!
Joined: May 2002
Posts: 1,030
Likes: 0
From: Hell
EFF YOU JACKIE
Originally Posted by Dink
Summary of what happened with the stupid dealer..
On the phone
Me: I want to come in for an alignment, can I come in today?
Woman working there: Sure, you can come anytime after 10:30am.
Me: Will there be a loaner for me?
Woman: Yes
After a 20min drive to the dealer...
Me: Hi. I'm here for my alignment.
Service guy: Alignment? The alignment guy is not in today. Did you make an appointment?
Me: Yes
Service guy: Well, you can leave it overnight and he'll do it tommorow.
Me: Ok I'll leave it here then.
Service guy: Actually, we don't have any loaners right now.
Me: Well, I called earlier this morning, and they said there would be a loaner.
Service guy: I guess they didn't know that there were no loaner cars.
Then a loaner car comes in..
Me: Is that a loaner?
Service guy: Yes
Me: Then can I take that loaner?
Service guy: No, I think there are people waiting for loaners.
Me: Then go check if there are people.
Service guy: There are a few people waiting.
Then, I say something nicely implying this is BS, and he just says he can't do anything about it.
Never in our conversation, he apologizes for the inconvenience. Also, he was very condescending in conversation.
Also, he said that they couldn't do an alignment on my car, because I don't have Mercedes wheels. I guess there are special holes on Mercedes wheels that they use for alignment. I told him that I've done an alignment there before with those wheels, and he said he wasn't sure about it.
Where do you guys go for alignments? Maybe I should go somewhere else? and is it true they can't do alignments for non Mercedes wheels?
On the phone
Me: I want to come in for an alignment, can I come in today?
Woman working there: Sure, you can come anytime after 10:30am.
Me: Will there be a loaner for me?
Woman: Yes
After a 20min drive to the dealer...
Me: Hi. I'm here for my alignment.
Service guy: Alignment? The alignment guy is not in today. Did you make an appointment?
Me: Yes
Service guy: Well, you can leave it overnight and he'll do it tommorow.
Me: Ok I'll leave it here then.
Service guy: Actually, we don't have any loaners right now.
Me: Well, I called earlier this morning, and they said there would be a loaner.
Service guy: I guess they didn't know that there were no loaner cars.
Then a loaner car comes in..
Me: Is that a loaner?
Service guy: Yes
Me: Then can I take that loaner?
Service guy: No, I think there are people waiting for loaners.
Me: Then go check if there are people.
Service guy: There are a few people waiting.
Then, I say something nicely implying this is BS, and he just says he can't do anything about it.
Never in our conversation, he apologizes for the inconvenience. Also, he was very condescending in conversation.
Also, he said that they couldn't do an alignment on my car, because I don't have Mercedes wheels. I guess there are special holes on Mercedes wheels that they use for alignment. I told him that I've done an alignment there before with those wheels, and he said he wasn't sure about it.
Where do you guys go for alignments? Maybe I should go somewhere else? and is it true they can't do alignments for non Mercedes wheels?
Great, so what you're saying is, I was away on business, I purchased a $110K CL, drove it home, take it to the dealer I have purchased other MB's and I can't get a loaner during service because of your idiotic policy. So, next time I decide to spend even more on a car, I will go somewhere else? Nothing like cutting off your nose to spite your face.
MB Service = Humiliation, imperfection, disgust, hatred, and displeasure.
Not that I am complaining...
Member
Joined: Jul 2004
Posts: 79
Likes: 0
From: NJ
NA
Mb Service
When i took my car in to my dealer they didn’t have any loaners but I was so furious to about how long my car was going to be at the dealer because they couldn’t give me an eta so they gave me a loaner right away. Its been almost a month and still no car. I don’t know how im liking MB's service!!!!!
Trending Topics
Banned
Joined: May 2004
Posts: 389
Likes: 0
From: Dewey Beach, Delaware
Missing my beloved Benz
haha, its your dealership. Don't blame MB because my dealership comes and picks my car up and if I want, just request a loaner and its here when they pick the car up for as long as the car is in for service. If I were to call them today, they would be here today... so try another MB dealership, you have alot of them in Jersey, jeez.
MB World Stories
The Best of Mercedes & AMG
Manual Mercedes? 6 Times Sindelfingen Let Drivers Have All The Fun
Verdad Gallardo
Mercedes SLR McLaren 722 S Is Extremely Rare Example Modified by McLaren
Verdad Gallardo
8 Classic Boxy Mercedes Designs That Have Aged Like Fine Wine
Verdad Gallardo
Flawlessly Restored Mercedes 190E Evo II Heads to Auction
Verdad Gallardo
Electric Mercedes C-Class Unveiled: 11 Things You Need to Know
Verdad Gallardo
Mercedes EQS Gets A Major Update: Everything You Need to Know
Verdad Gallardo
5 Underrated Mercedes-Benz Models That Don't Get the Love They Deserve
Verdad Gallardo
Mercedes 300D Has Pushed Well Past 1 Million Miles and It Ain't Stopping
Verdad Gallardo
10 Most Reliable Mercedes-Benz Models You Can Buy Used
Verdad Gallardo
Thread Starter
Member
Joined: Nov 2003
Posts: 129
Likes: 0
From: La Jolla
2002 C32
The dealer I went to is the dealer I bought the car from. They are always very nice to me, but this service guy was new and was a biatch. I'm always able to get loaners, even an ML when I request it. I wanted to go to the dealer, even if it was more money, because I do need a car. Maybe I should just go somewhere else. Are the big tire stores like Big O Tire, Evans Tire, reliable? Anyone know a good place in San Diego?
Super Member
Joined: Mar 2004
Posts: 917
Likes: 0
From: michigan/ohio/indiana
2013 c300 4matic, 2002 c240
independent shops may or maynot have the tools to give you a wheel alignment. for example, "belle tires" didn't have the tool kits (apparently it is very special and expensive) about a year ago. now they do. it cost my $45. that nearly 50% less than the MB dealership (all of them i believe were charging $90). also, there are specialized import shops that have the equipement, but they charge the same price as MB dealers.
Senior Member
Joined: Apr 2004
Posts: 364
Likes: 0
From: San Mateo, CA
2004 Mercedes Benz CLK 500
there are some quality alignment shops out there, you just gotta dig it out from the web. Personally I wouldnt align my car at a dealer because what if they mess up your rim and they then say it wasnt their fault because of not having "mercedes" rims.
Newbie
Joined: Sep 2004
Posts: 10
Likes: 0
04 cl600
great dealer in anaheim ca
i know the feeling myself... bad dealers in the past. i have found that caliber in anaheim has been absolutely wonderful though. ask for david turet in service. ive taken all my cars their and have always been dealt with the best service ever.
Super Member
Joined: Aug 2004
Posts: 555
Likes: 0
From: O.C./I.E., CA
05' MB C-dblenckel
Originally Posted by thedeveloper
i know the feeling myself... bad dealers in the past. i have found that caliber in anaheim has been absolutely wonderful though. ask for david turet in service. ive taken all my cars their and have always been dealt with the best service ever.
I can definitely vouch for that!! their carwash and customer service is impeccable!!! paying attn to every detail..... I give them 2 thumbs up!!
