Cluster Recall.....???
Thread Starter
Senior Member
Joined: Apr 2006
Posts: 491
Likes: 0
From: Hotlanta
'00 CLK430 & '08 Lexus RX 350
Cluster Recall.....???
So just about every single owner I know or have met on this board or others like it have experienced Cluster failure in their W208. Appears it has happened in several other models as well. Some even have been recalled by the mothership to be fixed/replaced.......
What gives? What are our chances they'll recall these. Its pretty clear isnt it that its a manufacturers defect/crappy product?
I mean there are NUMEROUS shops on freaking eBay making a living by offering to fix the problem for anywhere from $400-$700 bucks!
I dont get it?
What gives? What are our chances they'll recall these. Its pretty clear isnt it that its a manufacturers defect/crappy product?
I mean there are NUMEROUS shops on freaking eBay making a living by offering to fix the problem for anywhere from $400-$700 bucks!
I dont get it?
Last edited by MMM430; Jan 26, 2007 at 08:08 PM.
MBWorld Fanatic!
Joined: Nov 2001
Posts: 1,259
Likes: 209
From: Boston North Shore
2001 CLK320 Cabrio
Unfortunately, this recall only affects 220/215 (S/CL) vehicles.
The issue is that the cluster back lighting failed and this was considered a safety issue (i.e. could not see speed etc.).
I doubt that anyone really cares that we can not see only factional time and/or temperature.
Nonetheless, given the numberof failures, this is a defect in manufacture that is cosmetic and not related to safety and MB will not owe up to it and/or do anything to make good on it.
If your Mercedes has or had a defective cluster and is not covered under this recall PLEASE file a complaint at www.NHTSA.gov.
Many of you will recall the 'harmonic balancer' problem and only after sufficient pressure and time did they admit and correct the problem with a recall. However, this was only done because of an arguement of it being a safety issue (the damage from debris caused loss of drivability).
The MB quality and customer satisifaction is low and our only recourse is vote with our feet and run (not walk) away from ever buying another of their products.
The issue is that the cluster back lighting failed and this was considered a safety issue (i.e. could not see speed etc.).
I doubt that anyone really cares that we can not see only factional time and/or temperature.
Nonetheless, given the numberof failures, this is a defect in manufacture that is cosmetic and not related to safety and MB will not owe up to it and/or do anything to make good on it.
If your Mercedes has or had a defective cluster and is not covered under this recall PLEASE file a complaint at www.NHTSA.gov.
Many of you will recall the 'harmonic balancer' problem and only after sufficient pressure and time did they admit and correct the problem with a recall. However, this was only done because of an arguement of it being a safety issue (the damage from debris caused loss of drivability).
The MB quality and customer satisifaction is low and our only recourse is vote with our feet and run (not walk) away from ever buying another of their products.
Newbie
Joined: Dec 2006
Posts: 5
Likes: 0
Cluster "cluster"
It is amazing that we spend all this money to aquire a MB, then spend more money to make our cars look great: wheels, tires, exhausts, etc., only to be embarrassed by anyone that rides in it because our cluster is not fully functional. I just replaced my cluster last week with a new one. I plan to hurry up and take all my friends for a ride while it still works, because I doubt it will stay lighted very long. I did file a complaint with my dealer, who just sheepishly shrugged his shoulders. We should never be made to feel embarrassed by such a driving icon, but we do. The factory should recall this cluster simply to retain customers.
I must admit a Lexus IS 350 is looking better and better.
I must admit a Lexus IS 350 is looking better and better.
Junior Member
Joined: Oct 2002
Posts: 66
Likes: 0
From: San Francisco
01 CLK430
Fortunate?
I think I lucked out and got a replacement cluster several years ago when I was having trouble with the fuel sensors. Ahhh...the ever failing fuel sensors that caused the fuel gauge to drop to Empty.
When the dealer replaced the sensors, they said they had to replace the entire Cluster (which came from Germany). This is a different looking cluster than the original with a "LIM" light on the speedometer. I wasn't sure why the fuel sensor issue was tied to the cluster, but nevertheless they replaced it since my car was under warranty then.
When the dealer replaced the sensors, they said they had to replace the entire Cluster (which came from Germany). This is a different looking cluster than the original with a "LIM" light on the speedometer. I wasn't sure why the fuel sensor issue was tied to the cluster, but nevertheless they replaced it since my car was under warranty then.
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