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Old Oct 3, 2022 | 02:15 PM
  #1101  
91stealthes's Avatar
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Originally Posted by derekwh
I had been waiting for my dealer to ge the parts since April, They were able to schedule me last Monday but the car won't be done until this Tuesday or Wednesday 10/4-5. I contacted Shelby on Saturday, she told to submit the claim and she would get me an extension. I have my fingers crossed.
Good luck! Glad you were able to get clarification. Now we wait 12-18 months for our checks.

Random question. Has anyone noticed that the payment if the AEM wasn't able to be completed before October 1 is lower than if it were? Or, is this an additional payment?

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Old Oct 3, 2022 | 02:40 PM
  #1102  
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Originally Posted by 91stealthes
I believe the AEM was available for your E350 for some time and you waited until September 26 to drop the car off.
I have a 2012 E350 and I have been waiting for a year for parts to be available, as reported by my dealer and confirmed by the bluetec hotline.
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Old Oct 3, 2022 | 02:48 PM
  #1103  
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2012 E350 Bluetec, 2014 GLK250, 2007 CLK350 convertible
Originally Posted by 91stealthes
Good luck! Glad you were able to get clarification. Now we wait 12-18 months for our checks.

Random question. Has anyone noticed that the payment if the AEM wasn't able to be completed before October 1 is lower than if it were? Or, is this an additional payment?
We did the mod on my wife's 2014 GLK250 about a year ago, she got the payment a month after mailing it in.
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Old Oct 3, 2022 | 03:09 PM
  #1104  
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2012 E350 Bluetec, 2014 GLK250, 2007 CLK350 convertible
Originally Posted by Jfxogara
I have a 2012 E350 and I have been waiting for a year for parts to be available, as reported by my dealer and confirmed by the bluetec hotline.
Where is your dealer located?
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Old Oct 4, 2022 | 04:27 PM
  #1105  
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2013 E350 Bluetec
I completed my AEM on Sep 10 for my 2013 E350 and submitted the claim two days after. I received my check yesterday. For those who share similar timeline like me, I suggest you reach out to Shelby to make sure that all the materials you have submitted are sufficient. I think that could prevent unnecessary delay.
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Old Oct 5, 2022 | 12:36 AM
  #1106  
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I filed my last claim on Sept 11 and have confirmation all is complete, yet the check did not arrive today.
Now I;ll be standing at mail box.
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Old Oct 5, 2022 | 12:31 PM
  #1107  
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.

Last edited by Jfxogara; Oct 5, 2022 at 12:34 PM.
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Old Oct 5, 2022 | 12:33 PM
  #1108  
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Originally Posted by derekwh
Where is your dealer located?
Washington D.C. area.
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Old Oct 5, 2022 | 01:19 PM
  #1109  
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Originally Posted by Jfxogara
Washington D.C. area.
I am surprised that they haven't got your parts by now, is the EGR that they are waiting for?
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Old Oct 5, 2022 | 01:20 PM
  #1110  
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Originally Posted by derekwh
I am surprised that they haven't got your parts by now, is the EGR that they are waiting for?
That is exactly what they said -- EGR.
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Old Oct 5, 2022 | 01:32 PM
  #1111  
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Originally Posted by Jfxogara
That is exactly what they said -- EGR.
That was the part that took the longest to get for me too.
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Old Oct 6, 2022 | 12:34 PM
  #1112  
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2012 E350 Bluetec, 2014 GLK250, 2007 CLK350 convertible
Originally Posted by derekwh
I had been waiting for my dealer to ge the parts since April, They were able to schedule me last Monday but the car won't be done until this Tuesday or Wednesday 10/4-5. I contacted Shelby on Saturday, she told to submit the claim and she would get me an extension. I have my fingers crossed.
I got a call from the dealer yesterday, Wednesday, evidently the DEF pump is dead and a previous owner hacked the system so it wouldn't throw a check engine light. Since the AEM has been completed the pump is covered under the extended warranty. I hate to think what else might show up.
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Old Oct 7, 2022 | 06:15 AM
  #1113  
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Originally Posted by derekwh
I got a call from the dealer yesterday, Wednesday, evidently the DEF pump is dead and a previous owner hacked the system so it wouldn't throw a check engine light. Since the AEM has been completed the pump is covered under the extended warranty. I hate to think what else might show up.
Strange that that did not show up earlier when they were installing the updates - at least the system hack.
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Old Oct 7, 2022 | 10:31 AM
  #1114  
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Originally Posted by Jfxogara
Strange that that did not show up earlier when they were installing the updates - at least the system hack.
They likely used a DEF emulator that connects to the DEF control unit instead of the pump, level sender, heater, etc., so as far as the control module is concerned everything was connected and working as it should. They didn't hack the system.
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Old Oct 8, 2022 | 12:56 PM
  #1115  
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2012 E350 Bluetec, 2014 GLK250, 2007 CLK350 convertible
Originally Posted by Diabolis
They likely used a DEF emulator that connects to the DEF control unit instead of the pump, level sender, heater, etc., so as far as the control module is concerned everything was connected and working as it should. They didn't hack the system.
No, there wasn't an emulator. The pump was unplugged and some how the computer was was reconfigured to ignore the fact that it wasn't connected. Evidently, this is more common for the Sprinters.
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Old Oct 8, 2022 | 01:55 PM
  #1116  
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Originally Posted by derekwh
No, there wasn't an emulator. The pump was unplugged and some how the computer was was reconfigured to ignore the fact that it wasn't connected. Evidently, this is more common for the Sprinters.
FWIW, one can readily buy modified programming for the ECU. Yes, it's technically illegal but a quick search for DEF bypass or DPF delete will provide lots of options.
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Old Oct 9, 2022 | 03:42 PM
  #1117  
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From: Tejas
2011 E350 BlueTEC
Originally Posted by derekwh
I had been waiting for my dealer to ge the parts since April, They were able to schedule me last Monday but the car won't be done until this Tuesday or Wednesday 10/4-5. I contacted Shelby on Saturday, she told to submit the claim and she would get me an extension. I have my fingers crossed.

Im in the same, boat, took mine in April, they just finally got it in the shop September 28th, and then they still had to wait for another part, here we are, 10th October, still not done. They’ve had it since 2 Wednesdays ago. Would you mind letting me know Shelby’s number please?
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Old Oct 9, 2022 | 03:48 PM
  #1118  
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2012 E350 Bluetec, 2014 GLK250, 2007 CLK350 convertible
Originally Posted by DesignerinDFW
Im in the same, boat, took mine in April, they just finally got it in the shop September 28th, and then they still had to wait for another part, here we are, 10th October, still not done. They’ve had it since 2 Wednesdays ago. Would you mind letting me know Shelby’s number please?
Here is her number

Shelby Smith | Hagens Berman Sobol Shapiro LLP | Direct: (206) 268-9370

I contacted her by email


shelby@hbsslaw.com
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Old Oct 9, 2022 | 07:24 PM
  #1119  
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From: Tejas
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Thank you 🙏🏼
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Old Oct 15, 2022 | 01:20 PM
  #1120  
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OK so I sent in my paperwork *after* October 1, as instructed, since my dealer does not have all the parts for the AEM.

Per the hotline, I would then have through the end of CY 20223 to get the AEM.

Today I got this card (attached) with my VIN printed on it, saying that I have until December 31, 2022, to get the AEM and the payment. I'm confused.

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Old Oct 15, 2022 | 02:55 PM
  #1121  
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From: Tejas
2011 E350 BlueTEC
My understanding is end of December this year. Per the lawyer.
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Old Oct 15, 2022 | 11:15 PM
  #1122  
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Originally Posted by Jfxogara
OK so I sent in my paperwork *after* October 1, as instructed, since my dealer does not have all the parts for the AEM.

Per the hotline, I would then have through the end of CY 20223 to get the AEM.

Today I got this card (attached) with my VIN printed on it, saying that I have until December 31, 2022, to get the AEM and the payment. I'm confused.

My understanding is there is no deadline to get the AEM completed. The deadline was for submittal for payment.
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Old Oct 15, 2022 | 11:21 PM
  #1123  
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From: Tejas
2011 E350 BlueTEC
Originally Posted by 91stealthes
My understanding is there is no deadline to get the AEM completed. The deadline was for submittal for payment.
‘the deadline for submittal for payment was extended to end of this year. Yes, the AEM can still be completed after that. Emphasis is if payment is desired, end of year is the deadline to get it done. This is per the lawyer.
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Old Oct 19, 2022 | 09:52 PM
  #1124  
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2013 ML350 Bluetec
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Originally Posted by DesignerinDFW
My understanding is end of December this year. Per the lawyer.
I am in with the outside lawyer also for my 2013 ML which I did the update and then decided to sell after giving them inspection notice to which they did not respond, and after feeling the car would never be right. I also purchased a new 2013 S350 Bluetec (back in 2013) and have that one in the pile as well as a past vehicle that I lost my shirt on as the diesel scandal rumors started. Honestly, MBUSA has left me no desire to return to the brand. Their horrible service, their reliance on the scummy Autonation in many areas, combined with their absolute could not give a care attitude toward life long customers and repeat owners has me all done. Since the only thing they understand any more is money, lets hope this lawyer is currently showing them how pissed we really are at their stupidity and criminality.

Changing cars in this shortage atmosphere is another costly damage that the OM642 drama has caused many of us and costs real money to re enter the market today. Although I am a diesel head at heart, I bought a 2016 Audi A8L gasser.

I do not miss the drama of owning a Mercedes diesel at all.

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Old Oct 20, 2022 | 12:03 AM
  #1125  
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2014 Cummins, 2014 E250 Bluetec
Welcome to modern day large corporations. Its all about the money. Dont think there is any vehicle manufacturer that cares if its your first or fifth vehicle bought from them. Is sad but it is
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