E-Class Coupe (C207) & Cabrio (A207) 2010-: E250CDI Coupe, E350 Coupe, E350CDI Coupe, E500 Coupe, E550 Coupe [Coupes & Cabriolets]

Battery indicator "See operators manual"

Old Nov 2, 2019 | 02:53 PM
  #1  
Mark Ariganello's Avatar
Thread Starter
Junior Member
 
Joined: Nov 2019
Posts: 27
Likes: 2
2014 E350 Cab
Battery indicator "See operators manual"

I have a 2014 E350 Cab, and it starts and runs fine, but there is a red battery symbol and "See operators manual." My eco light is gone and I can't change the center gauge screen while it's there. I purchased a Carly OBD 2 reader and it gave me the following error code (which returns each time if I reset it)

Fault Code: 1DF71
Fault Explanation: Fault: The relay 'Decoupling of starter battery'
has a malfunction. The actuator is blocked.

So curious, I pulled the AUX battery, car started fine and then gave me the regular error but also an error about the AUX battery being dead.
Here's the error code for that:
Fault Code: B11C116
Fault Explanation: Fault: The additional battery has a malfunction.
The limit value for electrical voltage has not been attained.

So, Are both these errors related to the battery? (It's 100 dollars to replace and I'd prefer it to be just a cheap relay/actuator/fuse) Though I am aware the car is 5 years old, and probably on it's original 2 batteries plus its starting to get cold near here. I just purchased this car and it gave me over 45 days of trouble free driving! If the Car Talk rules apply, the car is white with a black top.

On an unrelated note, the only other error I'm getting on the Carly is:
SG-SW-L - Left headlamp (E1n9) (MB: 2229014201)
Fault Code: 13200
Fault Explanation: Fault: The communication with the controller
'suspension' has a malfunction. - No sub type information / Fault:
Communication with control unit 'Suspension' has a malfunction. _ /
Event: Communication with control unit 'Suspension' has a
malfunction. / Fault: The communication with the controller '' chassis ''
has malfunction / Fault: Communication with control unit ''suspension''
has a malfunction. The communication with the controller '' chassis ''
has malfunction

I don't have adjustable suspension, so I don't know what this could be, self leveling headlights problem?

Thank You in advance.
Reply
Old Nov 2, 2019 | 04:03 PM
  #2  
konigstiger's Avatar
Out Of Control!!
 
Joined: Jul 2003
Posts: 15,901
Likes: 4,632
From: North Scottsdale, AZ
'71 Pinto
Could be relay part # 0009822023 here are MB codes relating to relay. If inclined, shop used: https://www.ebay.com/sch/i.html?_fro...Desc=0&_sop=15









Attached Files
Reply
Old Nov 2, 2019 | 06:27 PM
  #3  
Mark Ariganello's Avatar
Thread Starter
Junior Member
 
Joined: Nov 2019
Posts: 27
Likes: 2
2014 E350 Cab
I see, thank you for the response. Well, I guess I will test if this Carvana warranty is worth the paper its written on. If it isn't then USED it is.
Reply
Old Apr 2, 2021 | 05:39 PM
  #4  
Jwallaz's Avatar
Newbie
 
Joined: Mar 2021
Posts: 7
Likes: 0
E250
Originally Posted by Mark Ariganello
I see, thank you for the response. Well, I guess I will test if this Carvana warranty is worth the paper its written on. If it isn't then USED it is.
Did you find a remedy?
Reply
Old Apr 3, 2021 | 04:01 PM
  #5  
Mark Ariganello's Avatar
Thread Starter
Junior Member
 
Joined: Nov 2019
Posts: 27
Likes: 2
2014 E350 Cab
Been a while but yes. (I actually just sold the car and switched to an X5) But the mechanic found out there was a module that was not functioning in the engine compartment and that the main battery was almost dead. Carvana warranty covered the module, I had to pay to replace the 300 dollar battery. The secondary battery is actually a different error, which I constantly got because I didn't drive more then 2 miles a day.
Reply
Old Jan 3, 2022 | 02:43 PM
  #6  
C350Coupe15's Avatar
Newbie
 
Joined: Jan 2022
Posts: 1
Likes: 0
2015 Mercedes-Benz C350 Coupe
See operators manual

Originally Posted by Mark Ariganello
Been a while but yes. (I actually just sold the car and switched to an X5) But the mechanic found out there was a module that was not functioning in the engine compartment and that the main battery was almost dead. Carvana warranty covered the module, I had to pay to replace the 300 dollar battery. The secondary battery is actually a different error, which I constantly got because I didn't drive more then 2 miles a day.


The DTC B21DF71

Pops up after passing 12mph.
Do you know what Module in the engine compartment was not functioning? I have the same exact problem. But both batteries are new. Front and rear.
Reply
Old Jan 14, 2022 | 04:56 PM
  #7  
CaliBenzDriver's Avatar
Out Of Control!!
Community Builder
Community Influencer
Liked
Community Favorite
 
Joined: Apr 2019
Posts: 11,954
Likes: 6,796
From: Silicon Valley
W212 MY'14 M276-3.5NA @75kMi
AUX voltage control....

Originally Posted by C350Coupe15

The DTC B21DF71

Do you know what Module in the engine compartment was not functioning?
I have the same exact problem. But both batteries are new. Front and rear.


solid state AUX-Batt control relay

That DTC fault points to the relay module (See above Pic from Konigstiger post#2).
It's attached to trunk battery. Its circuit is pointed as being the cause... these things are rugged.

Try to find out WHY: (water, bad connections, reset, fuse link, crazy SAM control).

What DC Voltage do you read off this (SSR) Relay ?

Try new/used unit if it's faster than testing but relay may be ok.

For everyone else :
CHARGE YOUR BATTERIES BEFORE DRIVING!! Don't rely on the car to charge flat batteries with an unregulated current.
It's designed for top-off duty only.

Last edited by CaliBenzDriver; Jan 14, 2022 at 10:45 PM.
Reply
Old Mar 16, 2023 | 09:34 AM
  #8  
uzb7707's Avatar
Newbie
 
Joined: Mar 2023
Posts: 1
Likes: 0
2013 c180
Same problem

Heyy i have the same exact problem in my 2013 c180 , both batteries are fine , checked two relays they were fine . One with the aux battery , one under the bonnet next to the battery inside the module.
but problem still exist . Did u manage to resolve yours .

Pops up after passing 12mph.
Do you know what Module in the engine compartment was not functioning? I have the same exact problem. But both batteries are new. Front and rear.[/QUOTE]
Reply
MB World Stories

The Best of Mercedes & AMG

story-0

6 Mercedes Models That Did NOT Age Well (But Are Somehow Still Cool)

 Verdad Gallardo
story-1

Manual Mercedes? 6 Times Sindelfingen Let Drivers Have All The Fun

 Verdad Gallardo
story-2

Mercedes SLR McLaren 722 S Is Extremely Rare Example Modified by McLaren

 Verdad Gallardo
story-3

8 Classic Boxy Mercedes Designs That Have Aged Like Fine Wine

 Verdad Gallardo
story-4

Flawlessly Restored Mercedes 190E Evo II Heads to Auction

 Verdad Gallardo
story-5

Electric Mercedes C-Class Unveiled: 11 Things You Need to Know

 Verdad Gallardo
story-6

Mercedes EQS Gets A Major Update: Everything You Need to Know

 Verdad Gallardo
story-7

5 Underrated Mercedes-Benz Models That Don't Get the Love They Deserve

 Verdad Gallardo
story-8

Mercedes 300D Has Pushed Well Past 1 Million Miles and It Ain't Stopping

 Verdad Gallardo
story-9

10 Most Reliable Mercedes-Benz Models You Can Buy Used

 Verdad Gallardo
Old Mar 16, 2023 | 10:40 AM
  #9  
Mark Ariganello's Avatar
Thread Starter
Junior Member
 
Joined: Nov 2019
Posts: 27
Likes: 2
2014 E350 Cab
Sorry, it's been a couple of minutes since I got that error. (hopeing it doesn't happen again since I have an SL400 now) But the shop replaced the main battery and a "module" and I don't have the paperwork that tells me what it was. If it was the small battery it would say something along the lines of "your auto start stop is disabled" or something.
Reply

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 

Thread Tools
Search this Thread
Rate This Thread
Rate This Thread:
You have already rated this thread Rating: Thread Rating: 0 votes,  average.


All times are GMT -4. The time now is 12:29 AM.

story-0
6 Mercedes Models That Did NOT Age Well (But Are Somehow Still Cool)

Slideshow: Not every Mercedes design becomes timeless, some feel stuck in the era they came from.

By Verdad Gallardo | 2026-05-12 18:09:07


VIEW MORE
story-1
Manual Mercedes? 6 Times Sindelfingen Let Drivers Have All The Fun

Slideshow: Yes, Mercedes built manual cars, and some of them are far more interesting than you'd expect.

By Verdad Gallardo | 2026-05-02 12:36:58


VIEW MORE
story-2
Mercedes SLR McLaren 722 S Is Extremely Rare Example Modified by McLaren

Slideshow: A one-of-one U.S.-spec Mercedes-Benz SLR McLaren Roadster became even rarer after a factory-backed transformation at McLaren's headquarters.

By Verdad Gallardo | 2026-04-29 11:19:28


VIEW MORE
story-3
8 Classic Boxy Mercedes Designs That Have Aged Like Fine Wine

Slideshow: Before curves took over, Mercedes mastered the art of the straight line, and some of those shapes still look right today.

By Verdad Gallardo | 2026-04-25 12:05:49


VIEW MORE
story-4
Flawlessly Restored Mercedes 190E Evo II Heads to Auction

Slideshow: The 190E Evolution II shows how a homologation necessity became a six-figure collector icon.

By Verdad Gallardo | 2026-04-22 17:53:47


VIEW MORE
story-5
Electric Mercedes C-Class Unveiled: 11 Things You Need to Know

Slideshow: Mercedes is turning one of its core nameplates electric, and the details show just how serious this shift is.

By Verdad Gallardo | 2026-04-21 13:58:06


VIEW MORE
story-6
Mercedes EQS Gets A Major Update: Everything You Need to Know

Slideshow: Faster charging, longer range, and a controversial steer-by-wire system define the latest evolution of Mercedes-Benz EQS.

By Verdad Gallardo | 2026-04-15 10:35:34


VIEW MORE
story-7
5 Underrated Mercedes-Benz Models That Don't Get the Love They Deserve

Slideshow: These overlooked Mercedes-Benz models never got the spotlight, but they quietly delivered more than most remember.

By Verdad Gallardo | 2026-04-13 19:35:45


VIEW MORE
story-8
Mercedes 300D Has Pushed Well Past 1 Million Miles and It Ain't Stopping

Slideshow: A well-used 1991 Mercedes-Benz 300D with more than one million miles is now looking for a new owner, and it still appears ready for more.

By Verdad Gallardo | 2026-04-10 10:05:15


VIEW MORE
story-9
10 Most Reliable Mercedes-Benz Models You Can Buy Used

Slideshow: From bulletproof sedans to surprisingly tough SUVs, these Mercedes models proved that the three-pointed star can go the distance.

By Verdad Gallardo | 2026-04-08 09:55:49


VIEW MORE