E-Class Coupe (C207) & Cabrio (A207) 2010-: E250CDI Coupe, E350 Coupe, E350CDI Coupe, E500 Coupe, E550 Coupe [Coupes & Cabriolets]

2011 Mercedes e350 Cabriolet won't start. Help!

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Old May 24, 2020 | 12:31 AM
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2011 Mercedes e350 Cabriolet
2011 Mercedes e350 Cabriolet won't start. Help!

I have a 2011 Mercedes e350 Cabriolet. When i turn the key, nothing happens. Called AAA and when the driver got to my location he tested my battery and said i needed a new battery. After $178 for the new battery that still did not fix the issue. The car wont start but the battery is new. I went to the store to purchase groceries and when i got to the car to turn it on, it wouldn't start. No Check Engine light. All it shows on the dash is "Take your key from Ignition." The key will turn all the way but will not do anything. Won't try to crank or show the data on the dash that it is trying to start. It just shows "Take your key from Ignition."
I tried my second spare remote key - nothing
New Battery - nothing
Checked the fuses and they are good
Replaced brake light switch - nothing
Checked starter relay and its good.

Any help anyone? Please?
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Old May 24, 2020 | 08:46 AM
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You should have 2 batteries one under the hood and the other in the trunk. usually the one in the trunk causes no starts.
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Old May 24, 2020 | 01:00 PM
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2011 Mercedes e350 Cabriolet
Thank you for your comment. I looked in the trunk all i see is a fuse box and the Sirius Satellite Radio but no Auxiliary battery. I have looked on the driver side panel and still no luck.






Last edited by xelsco; May 24, 2020 at 02:21 PM.
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Old May 24, 2020 | 03:05 PM
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Hopefully someone with your year car will know where the battery is.
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Old May 24, 2020 | 10:40 PM
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Welcome! Please post a photo of the E350.
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Old Oct 8, 2021 | 02:49 PM
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E350 cabriolet
Same problem your having

Hi I just started having the same problem as you are and just like you I've tried finding the Auxiliary battery and it's not in the trunk and not where they said in the dash either have you had any luck finding it .






[/QUOTE]

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Old Oct 8, 2021 | 03:29 PM
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2011 E350 Cabriolet
When I had the issue, it turned out to be the Electronic Steering Lock and once that was replace it worked fine. I got noting when pressing the engine start button and the key just told me to remove it. Not sure that helps but that's what my issue was.
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Old Jan 10, 2022 | 10:15 AM
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2012 E350
I'm not sure that the secondary battery is the issue. However, I did see a video on youtube that showed how to replace it on a 2012 E350. Google "Mercedes E350 replace auxiliary battery". or see if this link works:
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Old Jan 10, 2022 | 11:29 AM
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207 should be: https://mbworld.org/forums/e-class-c...brio-a207-141/
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Old Jan 10, 2022 | 11:50 AM
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Old Jan 25, 2022 | 04:04 AM
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Have you had the alternator and starter checked?
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Old Jan 25, 2022 | 09:25 AM
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Thread dates back to 2020-2021, membership FYI in this case there is no auxiliary battery most likely steering lock as suggested.



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