E-Class (W211) 2003-2009

Service B and Warranty

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Old Aug 30, 2006 | 12:11 PM
  #1  
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Service B and Warranty

Guys,

I have an '06 E350 that is telling me it's time for the B Service. I brought it to the dealer and got the oil changed. Since then it has come to my attention that the B service is more than just an oil change. The question I have is that if I don't bring it back to get the additional stuff done, will the warraty be effected?

-Mario

BTW They quoted $450 for the service, does this sound in line?
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Old Aug 30, 2006 | 01:21 PM
  #2  
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2006 E350
I hope they gave you a statement or invoice of what was done. Kind of steep for an oil change. Normally they would give you a list of things they would do when you hand them your car and hopefully before you pay for it. I guess this would be something I should be cautious with since I only have 2800 miles and still waiting for the first oil change but for sure I'm not paying a 400% markup.
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Old Aug 30, 2006 | 01:33 PM
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Originally Posted by barrafp
I hope they gave you a statement or invoice of what was done. Kind of steep for an oil change. Normally they would give you a list of things they would do when you hand them your car and hopefully before you pay for it. I guess this would be something I should be cautious with since I only have 2800 miles and still waiting for the first oil change but for sure I'm not paying a 400% markup.
$450 is for the complete B service, the oil change was $108 out the door.
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Old Aug 30, 2006 | 01:34 PM
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You are correct, the inspections are a lot more than an oil change in spite of what some of the Guys say here. The inspection itself can catch problems before they become a major issue. This is preventative maintenence. $450 for a B service sounds in line to me. My recent A service cost me about 225.00 and thats the "light" service. Stay with the dealer, and you will be better off.Oil changes between service intervals are not necessary and I consider them a waste of money. Follow MB's schedule and you will be just fine.
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Old Aug 30, 2006 | 02:38 PM
  #5  
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Choppermario,

I agree with sosh. The inspection items (for my 03 E320) includes testing both batteries, checking the hood hinges, checking the fluids in the brake resevior and PS unit, windshield washer, function tests of the warning/indicator lights & interir/exterior lighting, windshield wiper system, inspection of tires, checking brake pad thickness, correct tire pressure.

Suggest the next time you go in for service, ask them for a service sheet that outlines all the service items for each letter. I believe for the 2006 models, this sheet has been updated. You can also check what items need to be done by going into the FSS -- some of this is discussed in your owner's manual. There's also a nice tutorial in the W211 training section of http://www.mercedestechstore.com/pdfs/index.htm -- look for FSS Plus pdf file.

Regards,
Paul...
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Old Aug 30, 2006 | 03:08 PM
  #6  
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Originally Posted by Choppermario
$450 is for the complete B service, the oil change was $108 out the door.
I agree the owner should be able to know in detail what is going on with the car they own. I see no issue with the owner checking/changing oil, brakes, checking fluids etc. My dealer NEVER gives me an estimate when I drop the car off for service. It is sort of like we will do what we think and charge for it. They do a good job I agree, but I REALLY don't like the grab bag maintenance. They won't read the FSS prior to service and tell you the cost. Last time I asked. Granted some people should let the dealer do it, but if you know what the valve stem to guide clearance is and what the max min specs for are on major engine rebuild and how to install the valve seals, you should be able to change the oil , and routine service as an owner with NO question to warranty. But just another $.02 in opinion. Jim
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Old Aug 30, 2006 | 04:06 PM
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Originally Posted by sosh
You are correct, the inspections are a lot more than an oil change in spite of what some of the Guys say here. The inspection itself can catch problems before they become a major issue. This is preventative maintenence. $450 for a B service sounds in line to me. My recent A service cost me about 225.00 and thats the "light" service. Stay with the dealer, and you will be better off.Oil changes between service intervals are not necessary and I consider them a waste of money. Follow MB's schedule and you will be just fine.
I couldn't agree more. Especially the part about additional oil changes being a waste of money.
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Old Aug 30, 2006 | 04:19 PM
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If you check the FSS system before you take it in, it should tell you the items that will be done. Mine had 3, 4, 9, 12 and 13 (https://mbworld.org/forums/e-class-w211/92554-service-e-class-211-usa.html) and that's what they did. Since I have a 2004, everything was free.

My car is a bit over 2 years old and has only 15K miles on it. I got my first free service at the one year mark.

BTW, I put about 7,500 miles on the car during the year from the last service and the car used less than 1/2 liter of oil!

Last edited by BudC; Aug 30, 2006 at 04:22 PM.
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Old Sep 2, 2006 | 12:10 AM
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Service B

Hello MY E350 has just over a 1,000 miles on it and i looked at my service menu on hte car and it says service C??? Shouldn't it say service A. I just bought the car over a month ago.

Brett
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Old Sep 2, 2006 | 12:21 AM
  #10  
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Originally Posted by Brett928
E350 has just over a 1,000 miles on it and i looked at my service menu on hte car and it says service C? Shouldn't it say service A.
The letters indicate how long the workshop requires to carry out the maintenance work from A short workshop time to H long workshop time.

System evaluates engine temperature, oil level, vehicle speed, engine speed, brake wear, distance driven and the time elapsed since your last service. The interval between services depends on your driving habits. Calculates and determines the service items (1-14) that need to be performed.

Call up the service data information:
• Switch ignition on.
• Outside temperature display.
• Press button up or down on the steering wheel until the FSS PLUS indicator appears in the display.
• Press the trip odometer reset knob for about five seconds. The Service Menu appears in the display.
• Select the items menu with the + or – button.
• Press the menu systems button (left side, below up and down buttons).
• The service indicator now displays the items menu (1 – 14 see link below).
• Press the menu systems button until the outside temperature display appears.

https://mbworld.org/forums/showthread.php?t=92554

Last edited by konigstiger; Sep 2, 2006 at 01:46 PM.
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Old Sep 2, 2006 | 09:13 PM
  #11  
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Originally Posted by konigstiger
The letters indicate how long the workshop requires to carry out the maintenance work from A short workshop time to H long workshop time.

System evaluates engine temperature, oil level, vehicle speed, engine speed, brake wear, distance driven and the time elapsed since your last service. The interval between services depends on your driving habits. Calculates and determines the service items (1-14) that need to be performed.

Call up the service data information:
• Switch ignition on.
• Outside temperature display.
• Press button up or down on the steering wheel until the FSS PLUS indicator appears in the display.
• Press the trip odometer reset knob for about five seconds. The Service Menu appears in the display.
• Select the items menu with the + or – button.
• Press the menu systems button (left side, below up and down buttons).
• The service indicator now displays the items menu (1 – 14 see link below).
• Press the menu systems button until the outside temperature display appears.

https://mbworld.org/forums/showthread.php?t=92554

FYI, the required service items can no longer be retrieved by using the reset button. It can only be done and reset with the SDS. NO
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Old Sep 2, 2006 | 09:25 PM
  #12  
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Originally Posted by [MB]CRS
FYI, the required service items can no longer be retrieved by using the reset button. It can only be done and reset with the SDS. NO
MBCRS,

That's good info to know even if it is bad news -- I'm glad I have an 03 E320!!

Thanks for posting that so I don't go off and mis-inform people.

Regards,
Paul
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Old Sep 4, 2006 | 12:18 AM
  #13  
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Originally Posted by [MB]CRS
FYI, the required service items can no longer be retrieved by using the reset button. It can only be done and reset with the SDS. NO
It’s a shame they removed access to this feature. To clarify, you reference the 07 IC, correct? Please clarify so I can post your quote in the service sticky to circumvent future confusion. Thanks.
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Old Sep 4, 2006 | 09:20 AM
  #14  
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Originally Posted by [MB]CRS
FYI, the required service items can no longer be retrieved by using the reset button. It can only be done and reset with the SDS. NO
Now lets consider this for a moment. MB just took the owners method of finding out what service is needed. I am not saying they didn't, but this "lack of information or keep em in the dark " is really a turn off to buying a car of this type. I reserve the right to take it to the dealer for service or do what I feel is necessary and within my skills myself. It would appear that MB is doing everything they can to keep the owner in the dark .

This is really unfortunate. I am sure that every country in the world that drives MB's had a fully equipped service department and can log into the car computer system when needed. But a few of the 33 countries I have either lived in or stayed for extended periods could do good to change a tire given the resources they had available. So perhaps even though they could change a tire, I am sure they could read the high tech computer system and do a full service on the car. I have never worked on my wife's MB E500 it has always gone to the dealer but I reserve the right to know what is going on in detail. If I can't have access to this information perhaps there is some other company that will provide this information . vettdvr
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Old Sep 4, 2006 | 10:12 AM
  #15  
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I wonder if this is a universal change of just one more thing MBUSA have done.
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Old Sep 4, 2006 | 11:35 AM
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Originally Posted by konigstiger
It’s a shame they removed access to this feature. To clarify, you reference the 07 IC, correct? Please clarify so I can post your quote in the service sticky to circumvent future confusion. Thanks.
I guess it's more important for MB to remove access to FSS than it is for them to fix their quality control problems. Must be a sign of the times.......


Regards,
paul...
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Old Sep 6, 2006 | 05:31 PM
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sorry if this is off-topic..but does anyone know how to reset the maintenance reminder?

I just had my service done at a service center (not the dealer) and he took about 20 minutes trying to reset it, but to no avail......
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Old Sep 6, 2006 | 05:47 PM
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Originally Posted by konigstiger
It’s a shame they removed access to this feature. To clarify, you reference the 07 IC, correct? Please clarify so I can post your quote in the service sticky to circumvent future confusion. Thanks.
MY2006 also. I just did the 13000 mile service to my 06 E350 and found out this way. See if you can pull up the service menu on the CLS.... Check the owners manual as well, it doesn't list actual instructions for resetting the service indicator. It just says that it should be done by workshop personel if I remember correctly.
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Old Sep 6, 2006 | 06:03 PM
  #19  
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Originally Posted by stlee
anyone know how to reset the maintenance reminder?
Switch the ignition on;
Press up or down arrows until the FSS indicator appears in the MFD;
Press the reset button for about five seconds;
Service Menu appears;
Select Confirmation menu;
Menu button;
Service indicator now displays the confirmation menu;
The selection marker is on Full service;
Press Menu button;
Service confirmed appears in the MFD;
Service indicator is reset;
Menu button until the standard display appears.

You have the choice to reset all or individually. This info should be in your manual however, [MB]CRS reports MBUSA has removed certain recall & possibly reset abilities in 06 vehicles.

Last edited by konigstiger; Sep 6, 2006 at 06:06 PM.
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Old Sep 6, 2006 | 07:45 PM
  #20  
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Originally Posted by konigstiger
Switch the ignition on;
Press up or down arrows until the FSS indicator appears in the MFD;
Press the reset button for about five seconds;
Service Menu appears;
Select Confirmation menu;
Menu button;
Service indicator now displays the confirmation menu;
The selection marker is on Full service;
Press Menu button;
Service confirmed appears in the MFD;
Service indicator is reset;
Menu button until the standard display appears.

You have the choice to reset all or individually. This info should be in your manual however, [MB]CRS reports MBUSA has removed certain recall & possibly reset abilities in 06 vehicles.

thanks a lot! i really appreciate it...im going to give it a shot as soon as the sun comes down....

i did check the manual, but mine says that a mb service tech or authorized service center can reset the service reminder for me....
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Old Sep 6, 2006 | 08:59 PM
  #21  
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Originally Posted by [MB]CRS
MY2006 also. I just did the 13000 mile service to my 06 E350 and found out this way. See if you can pull up the service menu on the CLS.... Check the owners manual as well, it doesn't list actual instructions for resetting the service indicator. It just says that it should be done by workshop personel if I remember correctly.
Well you're right, it’s gone for 06. Although no specific instructions are to be found in the manual it does state if maintenance is not carried out by an authorized MB center information to reset the indicator is available from either your dealer or directly from MB.
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Old Sep 6, 2006 | 09:03 PM
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I guess I should also say that this same rule applies to the 164, X164 and I would assume the 221. I have no idea why....

As far as I know, the 230, 203 can still be reset.
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