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I just bought a 2010 CPO E-350 4-matic. The car came with a one year warranty. I read the long discussion on this issue.
My question is this: do you think the warranty I got will apply to the problem of faded wood trim. My car is within the published range of VIN's that were affected with this problem. And indeed, I have faded wood trim.
But I am not the first owner, and am not sure if my warranty is considered "extended" or original ???
What is the best way to get the dealer to act on this problem? Any help is greatly appreciated.
I don't believe the CPO warrenty will cover it only the original 4 year/50k. I would start with your service advisor and then move on to MBUSA if they say no. You might have a hard time with this one.
I don't believe the CPO warrenty will cover it only the original 4 year/50k. I would start with your service advisor and then move on to MBUSA if they say no. You might have a hard time with this one.
I would not be sure that the CPO does not cover this. I understand now that the CPO is very close the same if not the same as the original factory warranty by the coverage limits what the ELW is not.
Thank you very much. You make a very valid point. I will feel my way along in the MB organization, and try to get them to do something about the faded wood trim. This should have been picked up in the CPO inspection as you said - along with the worn out door seals that are the subject of another post. I took the car out today for a nice ride on combination highway and twisty back roads. Despite the comfort suspension, I found that is has good control, and great comfort. It will be used in NY that has just about the worst roads in the country. The comfort suspension is a welcome relief from the jarring ride that I get in my C280.
Should be easy to tell what the CPO covers as it is an inclusive warranty so anything covered is listed in the terms. CPO < MB ELW if you read the terms.
My SA told me that the wood is not covered under CPO. You should get dealer to fix this IMO anyway. It's a shame that they don't fix this before they put it on the lot. I recall someone posting elsewhere that a dealer would replace the trim before purchase if the customer brought it up. I would go back and expect them to address. If not, elevate to sales manager. If they don't fix it for you, then go to MBUSA corporate for goodwill consideration.
BTW, faded wood is also not covered by the MB ELW. That excludes trim pieces. It is only covered under factory warranty.
This issue was supposed to be fixed on recent models...
Originally Posted by walterk55
I just bought a 2010 CPO E-350 4-matic. The car came with a one year warranty. I read the long discussion on this issue.
My question is this: do you think the warranty I got will apply to the problem of faded wood trim. My car is within the published range of VIN's that were affected with this problem. And indeed, I have faded wood trim.
But I am not the first owner, and am not sure if my warranty is considered "extended" or original ???
What is the best way to get the dealer to act on this problem? Any help is greatly appreciated.
..., but I'm noticing it on the dash wood trim on my 2013. I'm going to bring it up to my service adviser during its next scheduled service. It is easy to tell because the door trim is still vibrant, while the dash trim looks faded under the clear coat finish.
I'm on the same boat, just brought a CPO 2011 E350 that's out of factory warranty,
I'm going to the dealership this Friday, will see what they say about it,
some people on the forum have reported that they get it fix under CPO warranty though.
My case is under consideration. Will know soon what they decide. Here is the photo of what I sent them regarding the fading. It is most prominent on the dashboard trim.
You can see from the picture that the dash trim is really "washed out"
It's funny, I didn't really notice this (or the worn out door seals) when I looked the car over before buying it. It was only in the first few days after I took delivery that I noticed these things.
Makes me think that when you are looking for a used car, you default to a "I really want one" mode !
I had read on various sites that the faded wood trim is not covered by the extended warranty provided with the CPO vehicles. I was well aware that mine was faded when I purchase the car and I had resigned myself to the fact that I was stuck with it. I took my car in because the check engine light was on. Turned out to be NOX sensor. While in the shop, the service writer told me that he noticed that the trim was faded. He placed a call and confirmed that the extended warranty would cover it. I was thrilled that the service writer was proactive and even more so that the warranty covered it!
I just bought a 2010 CPO E-350 4-matic. The car came with a one year warranty. I read the long discussion on this issue.
My question is this: do you think the warranty I got will apply to the problem of faded wood trim. My car is within the published range of VIN's that were affected with this problem. And indeed, I have faded wood trim.
But I am not the first owner, and am not sure if my warranty is considered "extended" or original ???
What is the best way to get the dealer to act on this problem? Any help is greatly appreciated.
Unless you have the CF trim. It is cover under the warrantee.
All Mercedes dealer know this problem, but if you want assurance. Show your SA MBworld forum member threads that talks extensively about getting the wood trim replace.
I'm on the same boat, just brought a CPO 2011 E350 that's out of factory warranty,
I'm going to the dealership this Friday, will see what they say about it,
some people on the forum have reported that they get it fix under CPO warranty though.
Let us know what they say and offer to do. You would think that since this issue is well known, the response from all dealers would be the same. Apparently it isn't.
I had read on various sites that the faded wood trim is not covered by the extended warranty provided with the CPO vehicles. I was well aware that mine was faded when I purchase the car and I had resigned myself to the fact that I was stuck with it. I took my car in because the check engine light was on. Turned out to be NOX sensor. While in the shop, the service writer told me that he noticed that the trim was faded. He placed a call and confirmed that the extended warranty would cover it. I was thrilled that the service writer was proactive and even more so that the warranty covered it!
Which extended warranty do you have? MB, Fidelity, etc.
Helping MB owners out. Had to dig though my files, but here it is.
Take a look on line B and take it to your SA. Please note this is not a factory recall, but dealers and MB is quietly replacing them. If one dealer is not replacing them, go to the next MD dealer.
Good luck.
Last edited by Davidkuo0330; Jun 11, 2015 at 04:39 PM.
Davidkuo0330 is your car under the original factory warranty or extended warranty at the time of repair?
I think most people that encounter the problem only has CPO or ELW, which does not cover trim deterioration, and that gives them hard time working with the dealership.
My case is under consideration. Will know soon what they decide.
MB documentation that cannot be denied:
LI68.10-P-050415 VIN range: A000988 to A291888 with burl walnut wood trim (sales code 731).
- Complaint: Fading or discoloration of the burl walnut trim may develop. The most common affected areas are either passenger side instrument panel or on the front doors when removing the interior shipping protection material. Other areas may also be affected.
- Cause: Inadequate UV (ultra violet) ray protection.
- Remedy: Replace all wood trim panels with parts kit number as per SI68.30-P-0003A.
LI68.30-P-053962 (Version 3 dated 03-14-2013) 212 with CODE (731) Burred walnut veneer wood finish trim.
- Complaint: Fading of the burred walnut veneer wood finish trim parts.
- Cause: UV radiation can cause fading in some cases.
- Remedy: Clean point August 2011. Parts kits of burred walnut veneer wood finish trim are available from the GLC in the event of complaints. In order to rule out the possibility of installing the wrong parts, check the date of manufacture on the rear of each component. Parts kits with parts earlier than clean point August 2011 should be returned to GLC.
based on the dates and mileage on that invoice, the car was still under the factory B2B warranty.
Yes that is correct, my is still under factory warrantee until Sept. of 2015, however I have seen on MBworld where members gets replacement FOC on extended warranty.
Keep in mind dealers are suppose to replace the headlights getting the V mark and wood trim issues which is a well known issue when they CPO a MB.
Yes that is correct, my is still under factory warrantee until Sept. of 2015, however I have seen on MBworld where members gets replacement FOC on extended warranty.
Keep in mind dealers are suppose to replace the headlights getting the V mark and wood trim issues which is a well known issue when they CPO a MB.
can you explain about the V mark on the headlights? never heard of this before. Thanks!
The V mark issue is well know for Mercedes E class. What happens is the headlight bumbs gets so hot, it burns the inside of the headlight lens to burn a V mark and it has been know the V mark is very consistent.
I had both my 2011 E350 and 2012 AMG E63 replaced FOC.
I started this thread, and it probably ends for me here. I brought up the issue of the faded wood with the General Manager of the dealer, and today I got the car back. They did the strict minimum. They replaced the dashboard passenger side trim piece that was the most visible and most faded. And that was it. The remaining wood trim is not nearly so faded, but nevertheless is a mix of different degrees of light fading. This is where I leave it. I bought a used car, and accept that it is not perfect.
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