Comand Screen Haze - can't see screen when in direct sunlight
Thread Starter
Senior Member
Joined: Jul 2013
Posts: 319
Likes: 28
2013 E550, 2014 GLK 350
Comand Screen Haze - can't see screen when in direct sunlight
Hi All,
My 2013 E550 has this 'haze' over about 2/3 the screen where the screen looks fine in normal/low light but when the sun is beaming on it, you can't actually see what is on the screen in the area impacted due to the haze.
The dealer is telling me that they won't cover it under warranty (it's CPO) and that this is normal wear and tear. I'm trying to figure out how this would happen because it isn't a touch screen as far as I know so why would someone be touching the screen in such a manner to make this possible.
Do these things delaminate over time or something? My wife's 2014 GLK has no such issue.
Any help would be great!
Brian
My 2013 E550 has this 'haze' over about 2/3 the screen where the screen looks fine in normal/low light but when the sun is beaming on it, you can't actually see what is on the screen in the area impacted due to the haze.
The dealer is telling me that they won't cover it under warranty (it's CPO) and that this is normal wear and tear. I'm trying to figure out how this would happen because it isn't a touch screen as far as I know so why would someone be touching the screen in such a manner to make this possible.
Do these things delaminate over time or something? My wife's 2014 GLK has no such issue.
Any help would be great!
Brian
MBWorld Fanatic!
Joined: Mar 2014
Posts: 3,107
Likes: 394
From: West Central Florida
2011 E550 P2 4M Sedan
could it be some kind of residue from a past cleaning? Sometimes after taking it to a wash place, I've noticed more glare in certain spots that I've had to wipe off to remove.
Thread Starter
Senior Member
Joined: Jul 2013
Posts: 319
Likes: 28
2013 E550, 2014 GLK 350
I did some further homework, and I think this is it. Wrong cleaner, either by the prior owner or the dealer. Pictures I saw looked like what I saw in these threads where they used a bad cleaner.
There are some solutions, I guess, from cheap (DIY stuff removing screen and then overlaying something) to having the dealer replace it (no idea how much it costs, but can't be cheap).
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Thread Starter
Senior Member
Joined: Jul 2013
Posts: 319
Likes: 28
2013 E550, 2014 GLK 350
Here's where I got the bad news and also the pictures in here show what my screen looks like:
https://mbworld.org/forums/w211-amg/...nd-screen.html
Hope it helps!
Brian
https://mbworld.org/forums/w211-amg/...nd-screen.html
Hope it helps!
Brian
