Dealer Declined to Perform Service
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Junior Member
Joined: May 2009
Posts: 21
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2013 SL 550
Dealer Declined to Perform Service
My wife has a 2013 E350 we purchased under the CPO program in August 2014. We had two years of free service. In August 2015 we had the A service done under the program for free. This August the car service reminder came on and my wife scheduled an appointment for a B service at the local dealer. When she took it in the service advisor noted we had only driven the car 4,000 miles since the A service and said it was not enough miles to warrant doing the B service. Is this legitimate? or are they trying to not do the service under the CPO so we have to pay for it later? How long can the car go miles-wise before it needs a B service? Thanks for your input!
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From: Down Unda
W204 C63 AMG, W212 E250 CGI, C207 E250 CGI
is the miles/yr stated specifically on the CPO program that you purchased?
if "yes", then you can probably ask "nicely" if they can do the B service before it expires.
if "no", then tell them to do it no matter what the mileage is. i service my own car so i do it annually which normally takes 10k's.
if "yes", then you can probably ask "nicely" if they can do the B service before it expires.
if "no", then tell them to do it no matter what the mileage is. i service my own car so i do it annually which normally takes 10k's.
Super Member
Joined: Oct 2013
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From: Bay Area, CA
2010 E550
I think its 10,000 miles or 1 year between service intervals, whichever one happens first. If your car is telling you to do one I don't understand why the dealer would decline it, that doesn't make any sense to me. ¯\(º_o)/¯
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2019 E300
It sounds like it has been one year since your last service, if your car is telling you need the service, then the dealer should do the service. I would talk to the service manager and get it straighten out.
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From: Northwest Illinois
2014 E350 also restored: 1969 Camaro convertible SS 1957 Chevy Belair 2dr hardtop
I brought my car in after 2 years and had only about 3000 miles they performed the B service because it was 2 years old. Go back to the dealer and tell him you wand what is supposed to be done at a B service. Otherwise next time when you have to pay they will do it.
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Joined: Mar 2014
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From: West Central Florida
2011 E550 P2 4M Sedan
Never heard of a dealer turning down service even if it is early. In this case, it is not early as it has been 1 year since last oil change. Make sure you get not only the B service but the brake fluid since it has been at least 2 years (and that's not always part of a B service at some dealers). Cabin filter is probably 2 years old also and should be changed as part of B service. Not sure what else would be due for you at this point.
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From: Southeastern USA
2010 E350 Luxury Sedan, Engine 272 (V6)
They should do what your Maintenance Manual says is required at 10,000 miles or 12 months, whichever comes first.
I had MBUSA Pre-Paid for first three years and dealer never hesitated to do A or B as required even though only about 3,000 miles since last service.
There are two types of service - Required and Recommended. Required as a minimum should be covered by your "free" service. Nothing is free; you paid for it in price of car.
Was the "free" service something the dealership offered or was it MBUSA's Pre-Paid Maintenance Plan? If MBUSA's, no question dealership should have done it.
I had MBUSA Pre-Paid for first three years and dealer never hesitated to do A or B as required even though only about 3,000 miles since last service.
There are two types of service - Required and Recommended. Required as a minimum should be covered by your "free" service. Nothing is free; you paid for it in price of car.
Was the "free" service something the dealership offered or was it MBUSA's Pre-Paid Maintenance Plan? If MBUSA's, no question dealership should have done it.
