E-Class (W212) 2010 - 2016: E 350, E 550
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Seat button coverd by warranty?

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Old Jan 30, 2017 | 11:44 PM
  #1  
Kevin Park's Avatar
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2014 E350 4matic,
Seat button coverd by warranty?

Hi, I just found my driver seat adjust top button is missing.. I could not find it in my car. I was wondering will it be cover with warranty? there is some buttons i can buy on ebay but if it cover, I would like to get original part.

Thank you!
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Old Jan 31, 2017 | 01:14 AM
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2014 E350 W212
If you're within the mileage limit (I would assume so on a 14, but we know what assuming does) I would think this would be covered. Only way to know for sure is to have your dealer take a look and assess. Good luck.
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Old Jan 31, 2017 | 07:53 AM
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2015 E 250, 1999 BMW M Roadster, 1939 International Harvester, 2023 GLC
these break off easy. not a robust design . My W211 broke. I managed to super glue it on
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Old Sep 11, 2017 | 05:48 PM
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Same button has broken on mine, and cant find it either. What was your solution, did the dealer fix it for you?
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Old Sep 11, 2017 | 09:32 PM
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Originally Posted by Mbracer26
Same button has broken on mine, and cant find it either. What was your solution, did the dealer fix it for you?
My best friend got his covered under warranty, but the trick is to finagle the gripe. You have to present it not as a trim piece, which is not covered under warranty, but as a functionality issue. Meaning: without that button you cannot adjust your seat properly. Good luck.
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Old Sep 12, 2017 | 02:28 PM
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Originally Posted by tresean1
My best friend got his covered under warranty, but the trick is to finagle the gripe. You have to present it not as a trim piece, which is not covered under warranty, but as a functionality issue. Meaning: without that button you cannot adjust your seat properly. Good luck.
Thank you for the reply, I wish you had the service papers to see how he worded his request. Will give it a try.
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Old Sep 12, 2017 | 10:25 PM
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Had the exact same switch break on our E250. dealer would not cover under warranty.
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Old Sep 13, 2017 | 09:43 AM
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Originally Posted by Mbracer26
Thank you for the reply, I wish you had the service papers to see how he worded his request. Will give it a try.
Pretty much the gripe was "seat cannot be adjusted due to inoperable control, use of head-protection system incorporated into headrest will not be optimal" (basically, the task is to get them to see it as a deficiency in workmanship to not be able to adjust the headrest, and as a potential safety issue in the event of a rear collision). Do not argue it simply as "trim that fell off"...ignoring the latter, they replaced it under the former conditions. IIRC, they had to remove the door trim and replace the entire underlying unit (seat adjustment, memory, etc), as the headrest switch is not sold separately. They know that, and it's costly, that's probably why they are avoiding it. Good luck!

Last edited by tresean1; Sep 13, 2017 at 09:45 AM.
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Old Sep 14, 2017 | 02:57 AM
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Originally Posted by tresean1
Pretty much the gripe was "seat cannot be adjusted due to inoperable control, use of head-protection system incorporated into headrest will not be optimal" (basically, the task is to get them to see it as a deficiency in workmanship to not be able to adjust the headrest, and as a potential safety issue in the event of a rear collision). Do not argue it simply as "trim that fell off"...ignoring the latter, they replaced it under the former conditions. IIRC, they had to remove the door trim and replace the entire underlying unit (seat adjustment, memory, etc), as the headrest switch is not sold separately. They know that, and it's costly, that's probably why they are avoiding it. Good luck!
Why didnt I think of that earlier, that is so smart, why didn't I ask for help from the forum earlier! Thank you for your help, I will take in the car and hopefully it will work.
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Old Sep 24, 2017 | 10:37 AM
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how did you fare?
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