Strange Happenings - Random SOS Calls and Rear Hatch Opening

Subscribe
May 22, 2025 | 10:40 AM
  #1  
Hey everyone, I've got a bit of a head-scratcher here and was hoping to tap into the collective wisdom:

I've got a 2012 S212 wagon that's been exhibiting some weird behaviors lately.
  • Often while driving, I will get a message on the center cluster that my car is attempting to place an SOS call. It displays a message in red on the dashboard, and I have to cancel it by hitting the 'end call' button on the steering wheel.
  • When parking the car and exiting, the rear hatch will either unlatch itself or fully open. A couple of times, when I have closed it, it will simply open up again. As far as I know, it does not unlatch itself while driving, only when putting the car in park and opening the door.
Both of these issues started at the same time, and only happen periodically. I can go days without either thing happening, and then suddenly it will happen multiple times during one driving session. There seems to be no rhyme or reason for when they happen (the SOS calls aren't triggered by when I step on the brake, or accelerate heavily, for example) but if you were to press me I MIGHT say they are more likely to happen after it rains heavily. Additionally, I haven't seen anyone else with these two specific problems, and I have looked extensively.

I have some suspicions including damaged wiring harnesses at the rear hatch hinges, or a faulty auxiliary battery (but I haven't seen a faulty aux battery message). I just wanted to check in here before I committed to tearing things apart and chasing hunches.
Thanks for any help you guys can provide!
Reply 0
May 22, 2025 | 11:05 AM
  #2  
ACTIVE GREMLINS NEST
Quote: Hey everyone, I've got a bit of a head-scratcher here and was hoping to tap into the collective wisdom:

I've got a 2012 S212 wagon that's been exhibiting some weird behaviors lately.
  • Often while driving, I will get a message on the center cluster that my car is attempting to place an SOS call. It displays a message in red on the dashboard, and I have to cancel it by hitting the 'end call' button on the steering wheel.
  • When parking the car and exiting, the rear hatch will either unlatch itself or fully open. A couple of times, when I have closed it, it will simply open up again. As far as I know, it does not unlatch itself while driving, only when putting the car in park and opening the door.
Both of these issues started at the same time, and only happen periodically. I can go days without either thing happening, and then suddenly it will happen multiple times during one driving session. There seems to be no rhyme or reason for when they happen (the SOS calls aren't triggered by when I step on the brake, or accelerate heavily, for example) but if you were to press me I MIGHT say they are more likely to happen after it rains heavily. Additionally, I haven't seen anyone else with these two specific problems, and I have looked extensively.

I have some suspicions including damaged wiring harnesses at the rear hatch hinges, or a faulty auxiliary battery (but I haven't seen a faulty aux battery message). I just wanted to check in here before I committed to tearing things apart and chasing hunches.
Thanks for any help you guys can provide!
I think you have all the conditions gathered to cause a rain issue on CAN-B.

Now you just need to find out where this is taking place: either footwell or trunk area Both spaces can get flooded...

Use a good scanner to retrieve active fault descriptions and reset.

Coincidentally you want to preserve your batteries from high-drain with a float charger.
Reply 4
May 22, 2025 | 02:07 PM
  #3  
Check sunroof drains to make sure you're not getting water intrusion that runs down the A pillar to the passenger or driver footwell area under the carpet.
Reply 3
May 23, 2025 | 12:21 AM
  #4  
I would check the batteries first and as suggested checking the codes should be able to shed some light as well
Keep us updated
Reply 3
May 23, 2025 | 08:19 AM
  #5  
Thanks for chiming in, guys! Man, I'm really hoping this isn't a water ingress issue, but I'll need to dig deeper to be sure. I've had sunroof drain issues on previous cars, and it's always such a pain to address. Short of going whole-hog on a BenzNinja setup, any recommendations for a good scan tool?
Reply 0
May 23, 2025 | 03:59 PM
  #6  
Quote: Thanks for chiming in, guys! Man, I'm really hoping this isn't a water ingress issue, but I'll need to dig deeper to be sure. I've had sunroof drain issues on previous cars, and it's always such a pain to address. Short of going whole-hog on a BenzNinja setup, any recommendations for a good scan tool?
I think everyone agrees on....
LAUNCH MB CREADER ELITE
$150 on sale sometimes

It's portable and has good module coverage for every day use.
Many of us are familiar and enjoy this DIY scanner.
Reply 3
May 27, 2025 | 08:50 AM
  #7  
Quote: I think everyone agrees on....
LAUNCH MB CREADER ELITE
$150 on sale sometimes

It's portable and has good module coverage for every day use.
Many of us are familiar and enjoy this DIY scanner.
Excellent! Ordered and on the way. I'll take a run at it in the next couple of days and keep you guys posted.

And thanks again for the help and expertise.
Reply 0
May 27, 2025 | 06:57 PM
  #8  
Quote: Excellent! Ordered and on the way. I'll take a run at it in the next couple of days and keep you guys posted.

And thanks again for the help and expertise.
this tool is gonna help you save lots of bacon... for breakfast.

Originally pioneered by Master Surya.

Reply 0

MB World Stories

The Best of Mercedes & AMG

Explore
story-0

6 Mercedes Models That Did NOT Age Well (But Are Somehow Still Cool)

 Verdad Gallardo
story-1

Manual Mercedes? 6 Times Sindelfingen Let Drivers Have All The Fun

 Verdad Gallardo
story-2

Mercedes SLR McLaren 722 S Is Extremely Rare Example Modified by McLaren

 Verdad Gallardo
story-3

8 Classic Boxy Mercedes Designs That Have Aged Like Fine Wine

 Verdad Gallardo
story-4

Flawlessly Restored Mercedes 190E Evo II Heads to Auction

 Verdad Gallardo
story-5

Electric Mercedes C-Class Unveiled: 11 Things You Need to Know

 Verdad Gallardo
story-6

Mercedes EQS Gets A Major Update: Everything You Need to Know

 Verdad Gallardo
story-7

5 Underrated Mercedes-Benz Models That Don't Get the Love They Deserve

 Verdad Gallardo
story-8

Mercedes 300D Has Pushed Well Past 1 Million Miles and It Ain't Stopping

 Verdad Gallardo
story-9

10 Most Reliable Mercedes-Benz Models You Can Buy Used

 Verdad Gallardo
Subscribe
Currently Active Users (1)
 
story-0

6 Mercedes Models That Did NOT Age Well (But Are Somehow Still Cool)

Slideshow: Not every Mercedes design becomes timeless, some feel stuck in the era they came from.

By Verdad Gallardo | 2026-05-12 18:09:07


VIEW MORE
story-1

Manual Mercedes? 6 Times Sindelfingen Let Drivers Have All The Fun

Slideshow: Yes, Mercedes built manual cars, and some of them are far more interesting than you'd expect.

By Verdad Gallardo | 2026-05-02 12:36:58


VIEW MORE
story-2

Mercedes SLR McLaren 722 S Is Extremely Rare Example Modified by McLaren

Slideshow: A one-of-one U.S.-spec Mercedes-Benz SLR McLaren Roadster became even rarer after a factory-backed transformation at McLaren's headquarters.

By Verdad Gallardo | 2026-04-29 11:19:28


VIEW MORE
story-3

8 Classic Boxy Mercedes Designs That Have Aged Like Fine Wine

Slideshow: Before curves took over, Mercedes mastered the art of the straight line, and some of those shapes still look right today.

By Verdad Gallardo | 2026-04-25 12:05:49


VIEW MORE
story-4

Flawlessly Restored Mercedes 190E Evo II Heads to Auction

Slideshow: The 190E Evolution II shows how a homologation necessity became a six-figure collector icon.

By Verdad Gallardo | 2026-04-22 17:53:47


VIEW MORE
story-5

Electric Mercedes C-Class Unveiled: 11 Things You Need to Know

Slideshow: Mercedes is turning one of its core nameplates electric, and the details show just how serious this shift is.

By Verdad Gallardo | 2026-04-21 13:58:06


VIEW MORE
story-6

Mercedes EQS Gets A Major Update: Everything You Need to Know

Slideshow: Faster charging, longer range, and a controversial steer-by-wire system define the latest evolution of Mercedes-Benz EQS.

By Verdad Gallardo | 2026-04-15 10:35:34


VIEW MORE
story-7

5 Underrated Mercedes-Benz Models That Don't Get the Love They Deserve

Slideshow: These overlooked Mercedes-Benz models never got the spotlight, but they quietly delivered more than most remember.

By Verdad Gallardo | 2026-04-13 19:35:45


VIEW MORE
story-8

Mercedes 300D Has Pushed Well Past 1 Million Miles and It Ain't Stopping

Slideshow: A well-used 1991 Mercedes-Benz 300D with more than one million miles is now looking for a new owner, and it still appears ready for more.

By Verdad Gallardo | 2026-04-10 10:05:15


VIEW MORE
story-9

10 Most Reliable Mercedes-Benz Models You Can Buy Used

Slideshow: From bulletproof sedans to surprisingly tough SUVs, these Mercedes models proved that the three-pointed star can go the distance.

By Verdad Gallardo | 2026-04-08 09:55:49


VIEW MORE