Mercedes Me Connect - If You Can't Connect To Your New 2019 Car
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MBWorld Fanatic!
Joined: Aug 2004
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From: Tampa, FL
2019 E450 4Matic & 2018 E400 4Matic
@2012 merc amg maybe this belongs in a different thread now that this thread seems resolved...so if so, let me know and I'll create one. Anyway, I read that you get notifications if the door is opened or the car is unlocked. Where did you set that up? I only have notifications options if the vehicle is left unlocked and I've never received one.
N.B. - I use android so apple may have more advanced functionality.
N.B. - I use android so apple may have more advanced functionality.
This morning as I was getting my briefcase out of my trunk, my boss walked up and we just started talking as we walked away from my car. When I got in the office, my Apple Watch tapped my wrist and said my car was unlocked and asked if I wanted to lock it. I must have simply forgotten to lock the car when we walked away. So, I opened the app, tapped Lock the Car (kind of cool how you hold the lock button and a wave moves up to the top of the phone) et voila, the car was locked. Now, the do I really trust that the car really locked entered my brain, so I went and checked and indeed it was locked!!
But I never set anything up, for the notification to happen. I'm an iPhone user, not Android.
Senior Member
Joined: Oct 2018
Posts: 288
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From: UK
E Class Estate S213
@2012 merc amg maybe this belongs in a different thread now that this thread seems resolved...so if so, let me know and I'll create one. Anyway, I read that you get notifications if the door is opened or the car is unlocked. Where did you set that up? I only have notifications options if the vehicle is left unlocked and I've never received one.
N.B. - I use android so apple may have more advanced functionality.
N.B. - I use android so apple may have more advanced functionality.
Thread Starter
MBWorld Fanatic!
Joined: Aug 2004
Posts: 3,447
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From: Tampa, FL
2019 E450 4Matic & 2018 E400 4Matic
I see no reason to close this thread. I titled it with a title that is rather open ended for anyone to comment if they are having issues with Me Connect services.
Super Member
Joined: Nov 2014
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From: New York, NY
2021 Mercedes Benz e450 Wagon
ABSOLUTELY! Indeed, I only meant to take the 'features' commentary about a working Mercedes Me to a different thread and leave this thread uncluttered for folks that are still struggling to get their system's enabled. Hang in there!
Thread Starter
MBWorld Fanatic!
Joined: Aug 2004
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From: Tampa, FL
2019 E450 4Matic & 2018 E400 4Matic
That would be fine to have two threads devoted to Me Connect services. One if you can't get activated at all. The other for general user questions and tips. I'll start a 2nd thread for that purpose right now.
Super Member
Joined: Nov 2018
Posts: 579
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From: UK
MY19 E450 4MATIC Coupé
Maybe my call yesterday where they told me they escalated me to a higher level escalation team or they just simply wrote....."Please get this guys app to work so he won't call and complain daily!"
But this morning, the app finally connected!!! I can finally see all the cool things this app can do. I'm at work, so haven't tested lock/unlock, but hopefully, they work.
Celebratory music playing. The sun is shining and all is good in Rod's world. For today.........
But this morning, the app finally connected!!! I can finally see all the cool things this app can do. I'm at work, so haven't tested lock/unlock, but hopefully, they work.
Celebratory music playing. The sun is shining and all is good in Rod's world. For today.........
@rbrylaw This is great news - finally!!!!!
Super Member
Joined: Nov 2018
Posts: 579
Likes: 74
From: UK
MY19 E450 4MATIC Coupé
I was just logging in to say something about this, so thanks for the thought starter.
This morning as I was getting my briefcase out of my trunk, my boss walked up and we just started talking as we walked away from my car. When I got in the office, my Apple Watch tapped my wrist and said my car was unlocked and asked if I wanted to lock it. I must have simply forgotten to lock the car when we walked away. So, I opened the app, tapped Lock the Car (kind of cool how you hold the lock button and a wave moves up to the top of the phone) et voila, the car was locked. Now, the do I really trust that the car really locked entered my brain, so I went and checked and indeed it was locked!!
But I never set anything up, for the notification to happen. I'm an iPhone user, not Android.
This morning as I was getting my briefcase out of my trunk, my boss walked up and we just started talking as we walked away from my car. When I got in the office, my Apple Watch tapped my wrist and said my car was unlocked and asked if I wanted to lock it. I must have simply forgotten to lock the car when we walked away. So, I opened the app, tapped Lock the Car (kind of cool how you hold the lock button and a wave moves up to the top of the phone) et voila, the car was locked. Now, the do I really trust that the car really locked entered my brain, so I went and checked and indeed it was locked!!
But I never set anything up, for the notification to happen. I'm an iPhone user, not Android.
Thread Starter
MBWorld Fanatic!
Joined: Aug 2004
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From: Tampa, FL
2019 E450 4Matic & 2018 E400 4Matic
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Thread Starter
MBWorld Fanatic!
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From: Tampa, FL
2019 E450 4Matic & 2018 E400 4Matic
Mercedes Me, yes. Mercedes Me Connect, no. They are two different apps. The Mercedes Me app, does let you send an address to your car, unlock/lock the car and (on occasion, when the MB God's are smiling) remote start the car. The Mercedes Me Connect is all that and much more. But only for the 2019 model year.
Thread Starter
MBWorld Fanatic!
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From: Tampa, FL
2019 E450 4Matic & 2018 E400 4Matic
MBWorld Fanatic!
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From: Venice Florida
2018 S560
As far as notifications goes you need to go to setting to turn them on. It will email you when charges are made to the car such as a unlocked door etc. It will ask you in the email if you would like to remote lock the door. Mine seems to be working flawlessly on both cars at this point with all functions. Remote start does not seem to hang up anymore.
Thread Starter
MBWorld Fanatic!
Joined: Aug 2004
Posts: 3,447
Likes: 333
From: Tampa, FL
2019 E450 4Matic & 2018 E400 4Matic
As far as notifications goes you need to go to setting to turn them on. It will email you when charges are made to the car such as a unlocked door etc. It will ask you in the email if you would like to remote lock the door. Mine seems to be working flawlessly on both cars at this point with all functions. Remote start does not seem to hang up anymore.
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From: Greater Cleveland area
2019 Dune Silver Metallic E-450 Mercedes Cabriolet NEW Mercedes 2020 GLC300 graphite gray SUV
The only thing I don't get are the email notifications; even though it has my email address. However, my wife receives them on her app. No biggie.
It appears your problems with the ME connect activating was simply time. There was nothing you could do on your end that was going to change anything. The fact you all collectively seemed to have your apps up and running at about the same time seems to bear this out. What was surprising was the length of time for you apps to activate.
Me and my wife's activated immediately, with full service in about 1/2 hour......yours took weeks.
It appears your problems with the ME connect activating was simply time. There was nothing you could do on your end that was going to change anything. The fact you all collectively seemed to have your apps up and running at about the same time seems to bear this out. What was surprising was the length of time for you apps to activate.
Me and my wife's activated immediately, with full service in about 1/2 hour......yours took weeks.
Last edited by rustybear3; Nov 16, 2018 at 11:44 AM.
Thread Starter
MBWorld Fanatic!
Joined: Aug 2004
Posts: 3,447
Likes: 333
From: Tampa, FL
2019 E450 4Matic & 2018 E400 4Matic
The only thing I don't get are the email notifications; even though it has my email address. However, my wife receives them on her app. No biggie.
It appears your problems with the ME connect activating was simply time. There was nothing you could do on your end that was going to change anything. The fact you all collectively seemed to have your apps up and running at about the same time seems to bear this out. What was surprising was the length of time for you apps to activate.
Me and my wife's activated immediately, with full service in about 1/2 hour......yours took weeks.
It appears your problems with the ME connect activating was simply time. There was nothing you could do on your end that was going to change anything. The fact you all collectively seemed to have your apps up and running at about the same time seems to bear this out. What was surprising was the length of time for you apps to activate.
Me and my wife's activated immediately, with full service in about 1/2 hour......yours took weeks.
You should get notifications regardless of whether you're Android or Apple. Did you go into the settings on your phone and make sure that notifications were enabled specifically for the app?
Thread Starter
MBWorld Fanatic!
Joined: Aug 2004
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From: Tampa, FL
2019 E450 4Matic & 2018 E400 4Matic
Senior Member
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From: Port St. Lucie, Fl
2026 GLE 450 (Black on Brown Saddle)
Yes, the app has been working since day 1. I just figure to set up the Face Id feature…it was here that i had a bit of a challenging time. Maybe it was me interpreting MB's instructions. Who knows. But everything is Oki Dokie. 
Thread Starter
MBWorld Fanatic!
Joined: Aug 2004
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From: Tampa, FL
2019 E450 4Matic & 2018 E400 4Matic
Good. Maybe it's another member who couldn't get connected I was thinking about?
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From: Greater Cleveland area
2019 Dune Silver Metallic E-450 Mercedes Cabriolet NEW Mercedes 2020 GLC300 graphite gray SUV
Like to double check my email address, but don't see a way of accessing it.
Last edited by rustybear3; Nov 16, 2018 at 02:31 PM.
MBWorld Fanatic!
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From: Greater Cleveland area
2019 Dune Silver Metallic E-450 Mercedes Cabriolet NEW Mercedes 2020 GLC300 graphite gray SUV
Figured it out where to find address; on ME app profile. Did see the email address on the ME app profile, and it is correct.
Last edited by rustybear3; Nov 16, 2018 at 02:39 PM.
Thread Starter
MBWorld Fanatic!
Joined: Aug 2004
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From: Tampa, FL
2019 E450 4Matic & 2018 E400 4Matic
That was going to be my next question.
On the Me Connect App, on the home page, tap the little head icon next to the i in a circle on the top right of the page
Tap Edit Profile
Scan down the page to Email Address
If not correct, update it by tapping the pencil
On the Me Connect App, on the home page, tap the little head icon next to the i in a circle on the top right of the page
Tap Edit Profile
Scan down the page to Email Address
If not correct, update it by tapping the pencil
Last edited by rbrylaw; Nov 16, 2018 at 02:42 PM.
