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Mercedes Me Connect - If You Can't Connect To Your New 2019 Car

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Mercedes Me Connect - If You Can't Connect To Your New 2019 Car

 
Old 11-15-2018, 09:05 AM
  #126  
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Originally Posted by nycebo View Post
2012 merc amg maybe this belongs in a different thread now that this thread seems resolved...so if so, let me know and I'll create one. Anyway, I read that you get notifications if the door is opened or the car is unlocked. Where did you set that up? I only have notifications options if the vehicle is left unlocked and I've never received one.

N.B. - I use android so apple may have more advanced functionality.
I was just logging in to say something about this, so thanks for the thought starter.

This morning as I was getting my briefcase out of my trunk, my boss walked up and we just started talking as we walked away from my car. When I got in the office, my Apple Watch tapped my wrist and said my car was unlocked and asked if I wanted to lock it. I must have simply forgotten to lock the car when we walked away. So, I opened the app, tapped Lock the Car (kind of cool how you hold the lock button and a wave moves up to the top of the phone) et voila, the car was locked. Now, the do I really trust that the car really locked entered my brain, so I went and checked and indeed it was locked!!

But I never set anything up, for the notification to happen. I'm an iPhone user, not Android.
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Old 11-15-2018, 09:27 AM
  #127  
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Originally Posted by nycebo View Post
2012 merc amg maybe this belongs in a different thread now that this thread seems resolved...so if so, let me know and I'll create one. Anyway, I read that you get notifications if the door is opened or the car is unlocked. Where did you set that up? I only have notifications options if the vehicle is left unlocked and I've never received one.

N.B. - I use android so apple may have more advanced functionality.
definately not resolved in my case yet! Although I am very enthused by Rod’s recent connection. Let’s keep it alive until at least Saturday when I know if mine has connected.
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Old 11-15-2018, 09:30 AM
  #128  
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Originally Posted by JDPEClassUK View Post


definately not resolved in my case yet! Although I am very enthused by Rod’s recent connection. Let’s keep it alive until at least Saturday when I know if mine has connected.
I'm sorry to see your activation hasn't happened yet. The app is actually fantastic, once you have it.

I see no reason to close this thread. I titled it with a title that is rather open ended for anyone to comment if they are having issues with Me Connect services.
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Old 11-15-2018, 10:41 AM
  #129  
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Originally Posted by JDPEClassUK View Post
definately not resolved in my case yet! Although I am very enthused by Rod’s recent connection. Let’s keep it alive until at least Saturday when I know if mine has connected.
ABSOLUTELY! Indeed, I only meant to take the 'features' commentary about a working Mercedes Me to a different thread and leave this thread uncluttered for folks that are still struggling to get their system's enabled. Hang in there!
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Old 11-15-2018, 10:46 AM
  #130  
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Originally Posted by nycebo View Post
ABSOLUTELY! Indeed, I only meant to take the 'features' commentary about a working Mercedes Me to a different thread and leave this thread uncluttered for folks that are still struggling to get their system's enabled. Hang in there!
That would be fine to have two threads devoted to Me Connect services. One if you can't get activated at all. The other for general user questions and tips. I'll start a 2nd thread for that purpose right now.
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Old 11-15-2018, 11:11 AM
  #131  
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Originally Posted by rbrylaw View Post
Maybe my call yesterday where they told me they escalated me to a higher level escalation team or they just simply wrote....."Please get this guys app to work so he won't call and complain daily!"

But this morning, the app finally connected!!! I can finally see all the cool things this app can do. I'm at work, so haven't tested lock/unlock, but hopefully, they work.

Celebratory music playing. The sun is shining and all is good in Rod's world. For today.........
rbrylaw This is great news - finally!!!!!

Originally Posted by JDPEClassUK View Post


definately not resolved in my case yet! Although I am very enthused by Rod’s recent connection. Let’s keep it alive until at least Saturday when I know if mine has connected.
JDPEClassUK As somebody else who lives in the UK, I'm watching your progress like a hawk. Got my fingers crossed that you'll be coming back to us on the weekend with good news.
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Old 11-15-2018, 11:15 AM
  #132  
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Originally Posted by rbrylaw View Post
I was just logging in to say something about this, so thanks for the thought starter.

This morning as I was getting my briefcase out of my trunk, my boss walked up and we just started talking as we walked away from my car. When I got in the office, my Apple Watch tapped my wrist and said my car was unlocked and asked if I wanted to lock it. I must have simply forgotten to lock the car when we walked away. So, I opened the app, tapped Lock the Car (kind of cool how you hold the lock button and a wave moves up to the top of the phone) et voila, the car was locked. Now, the do I really trust that the car really locked entered my brain, so I went and checked and indeed it was locked!!

But I never set anything up, for the notification to happen. I'm an iPhone user, not Android.
I've got to say, that's awesome! I expect it should be the same experience on Android otherwise I might have to put something fruity on my Christmas letter to Santa!
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Old 11-15-2018, 11:47 AM
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Originally Posted by stephos View Post
I've got to say, that's awesome! I expect it should be the same experience on Android otherwise I might have to put something fruity on my Christmas letter to Santa!
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Old 11-15-2018, 12:38 PM
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Reading through this thread, is the Mercedes Me app available on the 2017 and 18's? I'm looking to buy a CPO soon
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Old 11-15-2018, 12:42 PM
  #135  
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Originally Posted by mike82212 View Post
Reading through this thread, is the Mercedes Me app available on the 2017 and 18's? I'm looking to buy a CPO soon
Mercedes Me, yes. Mercedes Me Connect, no. They are two different apps. The Mercedes Me app, does let you send an address to your car, unlock/lock the car and (on occasion, when the MB God's are smiling) remote start the car. The Mercedes Me Connect is all that and much more. But only for the 2019 model year.
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Old 11-15-2018, 01:16 PM
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Thank you
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Old 11-15-2018, 01:18 PM
  #137  
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You're most welcome!
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Old 11-15-2018, 07:03 PM
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Glad that they fixed it in your car.

Has the wrench button been replaced with the me button?
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Old 11-15-2018, 07:23 PM
  #139  
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Originally Posted by Corey140 View Post
Glad that they fixed it in your car.

Has the wrench button been replaced with the me button?
Instead of three buttons in the 2018, there are now just two buttons. The button on the left is SOS. And the button on the right has the Me Connect logo on it.
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Old 11-15-2018, 11:58 PM
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As far as notifications goes you need to go to setting to turn them on. It will email you when charges are made to the car such as a unlocked door etc. It will ask you in the email if you would like to remote lock the door. Mine seems to be working flawlessly on both cars at this point with all functions. Remote start does not seem to hang up anymore.
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Old 11-16-2018, 08:58 AM
  #141  
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Originally Posted by 2012 merc amg View Post
As far as notifications goes you need to go to setting to turn them on. It will email you when charges are made to the car such as a unlocked door etc. It will ask you in the email if you would like to remote lock the door. Mine seems to be working flawlessly on both cars at this point with all functions. Remote start does not seem to hang up anymore.
You just don't know how happy I am to know what you're talking about and say it all works perfectly in my car now too!!
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Old 11-16-2018, 11:42 AM
  #142  
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The only thing I don't get are the email notifications; even though it has my email address. However, my wife receives them on her app. No biggie.

It appears your problems with the ME connect activating was simply time. There was nothing you could do on your end that was going to change anything. The fact you all collectively seemed to have your apps up and running at about the same time seems to bear this out. What was surprising was the length of time for you apps to activate.

Me and my wife's activated immediately, with full service in about 1/2 hour......yours took weeks.

Last edited by rustybear3; 11-16-2018 at 11:44 AM.
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Old 11-16-2018, 11:51 AM
  #143  
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Originally Posted by rustybear3 View Post
The only thing I don't get are the email notifications; even though it has my email address. However, my wife receives them on her app. No biggie.

It appears your problems with the ME connect activating was simply time. There was nothing you could do on your end that was going to change anything. The fact you all collectively seemed to have your apps up and running at about the same time seems to bear this out. What was surprising was the length of time for you apps to activate.

Me and my wife's activated immediately, with full service in about 1/2 hour......yours took weeks.
Time is certainly a possibility, but after the many many calls I had with the Me Connect team, they told me the app should never have taken more than 48 hours to be activated on their end and that seemed to be the issue. They also said I wasn't alone in not connecting to Mercedes servers. Either way, the good news is I'm up and running now.

You should get notifications regardless of whether you're Android or Apple. Did you go into the settings on your phone and make sure that notifications were enabled specifically for the app?
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Old 11-16-2018, 01:38 PM
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Just set up my Face ID feature on Mercedes Me and what a PITA of a time to set it up. Re-set, Re-set etc…and new password. Maybe it was me…
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Old 11-16-2018, 01:42 PM
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Originally Posted by haibieb View Post
Just set up my Face ID feature on Mercedes Me and what a PITA of a time to set it up. Re-set, Re-set etc…and new password. Maybe it was me…
Is the app working now? I've been waiting for you to let us know, as the last holdout, you were up and running now.
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Old 11-16-2018, 01:46 PM
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Yes, the app has been working since day 1. I just figure to set up the Face Id feature…it was here that i had a bit of a challenging time. Maybe it was me interpreting MB's instructions. Who knows. But everything is Oki Dokie.
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Old 11-16-2018, 01:48 PM
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Originally Posted by haibieb View Post
Yes, the app has been working since day 1. I just figure to set up the Face Id feature…it was here that i had a bit of a challenging time. Maybe it was me interpreting MB's instructions. Who knows. But everything is Oki Dokie.
Good. Maybe it's another member who couldn't get connected I was thinking about?
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Old 11-16-2018, 02:25 PM
  #148  
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Originally Posted by rbrylaw View Post
You should get notifications regardless of whether you're Android or Apple. Did you go into the settings on your phone and make sure that notifications were enabled specifically for the app?
Yes, I did. All the settings are ticked off including notifications. Strange my wife gets them, but I don't. Afraid to mess with it since everything else is working...lol

Like to double check my email address, but don't see a way of accessing it.

Last edited by rustybear3; 11-16-2018 at 02:31 PM.
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Old 11-16-2018, 02:32 PM
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Figured it out where to find address; on ME app profile. Did see the email address on the ME app profile, and it is correct.

Last edited by rustybear3; 11-16-2018 at 02:39 PM.
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Old 11-16-2018, 02:38 PM
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Originally Posted by rustybear3 View Post
Did see the email address on the ME app profile, and it is correct.
That was going to be my next question.

On the Me Connect App, on the home page, tap the little head icon next to the i in a circle on the top right of the page
Tap Edit Profile
Scan down the page to Email Address
If not correct, update it by tapping the pencil

Last edited by rbrylaw; 11-16-2018 at 02:42 PM.
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