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Device Not Supported Message

 
Old 03-17-2019, 12:35 PM
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Device Not Supported Message

After I canceled my SiriusXM subscription I tried to use an 32 GB SDHC card to play music. I get a "device not supported" message. I can't find any detail documentation about that error. If I switch to a 64 GB SDXC card it is accepted. The manual says that SDHC is valid. The card is formatted as exFat. There are no errors and it works in my Windows 10 computer. Virtually all of my music is on 32 GB SDHC media. It would be a major task to move it.
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Old 03-17-2019, 02:34 PM
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Try remedy in attachment.
Attached Files
File Type: pdf
LI82.85-P-067582_Ver_1.pdf (36.4 KB, 30 views)
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Old 03-17-2019, 05:49 PM
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Thanks, I'll give it a try in the morning and post back with the results.
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Old 03-18-2019, 05:28 AM
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also make sure the contacts on the card are well cleaned.
this is not a mini card right? (cos in such case sometimes the adaptor can cause problems)
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Old 03-18-2019, 07:51 AM
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Originally Posted by Egonvdv View Post
also make sure the contacts on the card are well cleaned.
Best thing to clean contacts with is a pink pencil eraser. Works well on all sorts of electronic contacts such as cameras & lenses.
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Old 03-18-2019, 10:37 AM
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Originally Posted by konigstiger View Post
Try remedy in attachment.
The reset did not work. The card works in all of my other devices. I think that COMAND has issues with 32 GB cards because none of my other 32 GB cards work in the car either.
I'm using a 64 GB memory card that works fine. BTW they are all San Disk cards.
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Old 03-19-2019, 07:59 AM
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Strange... Have you tried NTFS format maybe to see if that works?
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Old 03-19-2019, 08:24 AM
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Originally Posted by MikeO3 View Post
Strange... Have you tried NTFS format maybe to see if that works?
The card was originally NTFS. It didn't work so I converted it to FAT32. It still doesn't work.
Has anyone else been able to play a 32 GB microSDHC? (I tried several adapters.)
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Old 03-20-2019, 03:00 AM
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Originally Posted by ua549 View Post
The card was originally NTFS. It didn't work so I converted it to FAT32. It still doesn't work.
Has anyone else been able to play a 32 GB microSDHC? (I tried several adapters.)
I thought you said earlier it was formatted as ExFat not FAT32. My card only works when formatted as ExFat.
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Old 03-20-2019, 07:50 AM
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Originally Posted by JDPEClassUK View Post
I thought you said earlier it was formatted as ExFat not FAT32. My card only works when formatted as ExFat.
I've tried every file system format.
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Old 03-20-2019, 08:35 AM
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i have to see if i have a 32gb laying around & will test
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Old 03-20-2019, 08:44 AM
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ExFat is the only system that will work for me.

Question: If one resets the system, I know you have to re-pair blue tooth phones again. Would you have to re-establish the ME Connect all over again as well since it erases previous data?
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Old 03-20-2019, 09:12 AM
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Export your profile, reset system then import your profile. Pairing, setting favorites, etc. does not have to be done again.
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Old 03-20-2019, 06:01 PM
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Originally Posted by ua549 View Post
Export your profile, reset system then import your profile. Pairing, setting favorites, etc. does not have to be done again.
Where do you export and import your profile?
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Old 03-20-2019, 06:41 PM
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Originally Posted by rustybear3 View Post
Where do you export and import your profile?
System, System Backup - select either import or export.
Instructions are in the user guide under "Data Import and Export" starting on page 243.
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Old 03-20-2019, 09:23 PM
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I have had a problem with my comand system not playing all the songs in an album and/or playlist(s). Sometimes it plays a song with the correct title but wrong artist or album. I will try resetting the flash drive and system.
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Old 03-21-2019, 04:18 AM
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sorry, seems i have a million cards, but non are 32gb...
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Old 03-21-2019, 04:46 PM
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I also have problem with Audio 20 with Media Display. Sometimes it says USB device not supported. Simple unplug&plug USB works every time.

Do I need make update of the car to fix this or also this System Reset ?
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Old 03-22-2019, 08:57 AM
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Originally Posted by Egonvdv View Post
i have to see if i have a 32gb laying around & will test
Note the original problem post is using a HC type of card:
Originally Posted by ua549 View Post
The card was originally NTFS. It didn't work so I converted it to FAT32. It still doesn't work.
Has anyone else been able to play a 32 GB microSDHC? (I tried several adapters.)
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