Pirelli Tires keep bursting? Mercedes and Pirelli not being helpful
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2017 E300
Pirelli Tires keep bursting? Mercedes and Pirelli not being helpful
I am at a loss for words. I do not drive my car that much and in the past year I have had so many issues with my tires. 2017 E300.
Long story short, tire burst last summer, replaced it and it burst again after one month so had to get another. Mercedes said they would file a claim with Pirelli since it was a brand new tire (in September). Apparently a Pirelli rep shows up to the dealership monthly to look at all the tires to determine which ones should have a claim filed and mines did not meet the qualifications. Now I have been reaching out to my service manager for months trying to get an update but I was always brushed off, finally found out today that as it turns out, there was no claim filed because Pirelli rejected it when the rep visited the dealership - no idea how long ago this happened. On top of that, ANOTHER two tires that I replaced on the other side of my car last summer have bulges on them that I flagged to the service manager in September as well, and was assured by him that there is nothing to worry about with their condition.
I reached out to Pirelli regarding the first tire claim and they say since there is no record of this they cannot help me, meanwhile Mercedes says they cannot do anything either. At this point I have no idea who to go to, these were brand new tires. Any suggestions would be really helpful.
Long story short, tire burst last summer, replaced it and it burst again after one month so had to get another. Mercedes said they would file a claim with Pirelli since it was a brand new tire (in September). Apparently a Pirelli rep shows up to the dealership monthly to look at all the tires to determine which ones should have a claim filed and mines did not meet the qualifications. Now I have been reaching out to my service manager for months trying to get an update but I was always brushed off, finally found out today that as it turns out, there was no claim filed because Pirelli rejected it when the rep visited the dealership - no idea how long ago this happened. On top of that, ANOTHER two tires that I replaced on the other side of my car last summer have bulges on them that I flagged to the service manager in September as well, and was assured by him that there is nothing to worry about with their condition.
I reached out to Pirelli regarding the first tire claim and they say since there is no record of this they cannot help me, meanwhile Mercedes says they cannot do anything either. At this point I have no idea who to go to, these were brand new tires. Any suggestions would be really helpful.
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2012 CLS63
Sounds like pure insanity! Def go with Michelin as stated above.
I
have never wanted Pirelli from all the talk of poor quality, this is just more reassurance to not ever buy them.
GL to you.
I
have never wanted Pirelli from all the talk of poor quality, this is just more reassurance to not ever buy them.
GL to you.
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From: MA
2008 E350 4Matic, 2011 E350 4matic
Yeah, I wouldn't bother getting tires at the dealer. Costco is pretty good, automatically comes with a 5 year road hazard warranty and they carry Michelin. So your tire troubles would have been covered by Costco. Plus Costco typically has some of the best prices on tires especially when they're on sale which is practically every other month.
For the bulges, pics would help. Usually bulges are failures in the tire belt and should be covered under warranty. If you don't have any luck with the dealer, you can take it to another Pirelli dealer and see if they'll help.
For the bulges, pics would help. Usually bulges are failures in the tire belt and should be covered under warranty. If you don't have any luck with the dealer, you can take it to another Pirelli dealer and see if they'll help.
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From: San Jose, CA
11 E550, 16 AMG GTS, 13 S550
Note to self: Never ever buy Pirelli tires
I'm very hard on my cars, Continental DWS06+ all day. I hold Michelin in the highest regard, I'm just a contrarian.
I'm very hard on my cars, Continental DWS06+ all day. I hold Michelin in the highest regard, I'm just a contrarian.
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2019 E300
I am at a loss for words. I do not drive my car that much and in the past year I have had so many issues with my tires. 2017 E300.
Long story short, tire burst last summer, replaced it and it burst again after one month so had to get another. Mercedes said they would file a claim with Pirelli since it was a brand new tire (in September). Apparently a Pirelli rep shows up to the dealership monthly to look at all the tires to determine which ones should have a claim filed and mines did not meet the qualifications. Now I have been reaching out to my service manager for months trying to get an update but I was always brushed off, finally found out today that as it turns out, there was no claim filed because Pirelli rejected it when the rep visited the dealership - no idea how long ago this happened. On top of that, ANOTHER two tires that I replaced on the other side of my car last summer have bulges on them that I flagged to the service manager in September as well, and was assured by him that there is nothing to worry about with their condition.
I reached out to Pirelli regarding the first tire claim and they say since there is no record of this they cannot help me, meanwhile Mercedes says they cannot do anything either. At this point I have no idea who to go to, these were brand new tires. Any suggestions would be really helpful.
Long story short, tire burst last summer, replaced it and it burst again after one month so had to get another. Mercedes said they would file a claim with Pirelli since it was a brand new tire (in September). Apparently a Pirelli rep shows up to the dealership monthly to look at all the tires to determine which ones should have a claim filed and mines did not meet the qualifications. Now I have been reaching out to my service manager for months trying to get an update but I was always brushed off, finally found out today that as it turns out, there was no claim filed because Pirelli rejected it when the rep visited the dealership - no idea how long ago this happened. On top of that, ANOTHER two tires that I replaced on the other side of my car last summer have bulges on them that I flagged to the service manager in September as well, and was assured by him that there is nothing to worry about with their condition.
I reached out to Pirelli regarding the first tire claim and they say since there is no record of this they cannot help me, meanwhile Mercedes says they cannot do anything either. At this point I have no idea who to go to, these were brand new tires. Any suggestions would be really helpful.
What size are your tires?
Last edited by The G Man; Jul 8, 2023 at 06:35 AM.
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MBWorld Fanatic!
Joined: May 2018
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From: Long Island, NY
2019 E 450, 2016 E350 4matic (retired), 2018 Ford Edge Sport, 2008 Porsche Boxster
I am at a loss for words. I do not drive my car that much and in the past year I have had so many issues with my tires. 2017 E300.
Long story short, tire burst last summer, replaced it and it burst again after one month so had to get another. Mercedes said they would file a claim with Pirelli since it was a brand new tire (in September). Apparently a Pirelli rep shows up to the dealership monthly to look at all the tires to determine which ones should have a claim filed and mines did not meet the qualifications. Now I have been reaching out to my service manager for months trying to get an update but I was always brushed off, finally found out today that as it turns out, there was no claim filed because Pirelli rejected it when the rep visited the dealership - no idea how long ago this happened. On top of that, ANOTHER two tires that I replaced on the other side of my car last summer have bulges on them that I flagged to the service manager in September as well, and was assured by him that there is nothing to worry about with their condition.
I reached out to Pirelli regarding the first tire claim and they say since there is no record of this they cannot help me, meanwhile Mercedes says they cannot do anything either. At this point I have no idea who to go to, these were brand new tires. Any suggestions would be really helpful.
Long story short, tire burst last summer, replaced it and it burst again after one month so had to get another. Mercedes said they would file a claim with Pirelli since it was a brand new tire (in September). Apparently a Pirelli rep shows up to the dealership monthly to look at all the tires to determine which ones should have a claim filed and mines did not meet the qualifications. Now I have been reaching out to my service manager for months trying to get an update but I was always brushed off, finally found out today that as it turns out, there was no claim filed because Pirelli rejected it when the rep visited the dealership - no idea how long ago this happened. On top of that, ANOTHER two tires that I replaced on the other side of my car last summer have bulges on them that I flagged to the service manager in September as well, and was assured by him that there is nothing to worry about with their condition.
I reached out to Pirelli regarding the first tire claim and they say since there is no record of this they cannot help me, meanwhile Mercedes says they cannot do anything either. At this point I have no idea who to go to, these were brand new tires. Any suggestions would be really helpful.
I believe Pirelli comes with a one year road hazard warranty which should cover your problem.
I have Pirelli RF and like them. However, at about 25,000 miles, with plenty of tread life left, tire would have been good for 40,000 miles, bubbles developed on the sidewall and I had to replace 3 out 4. The fourth was good, but I replaced it as well as I did not want three new tires with one old tire.
My understanding is that bubbles on sidewalls is common for RF - but I could be wrong.
Last edited by JTK44; Jul 8, 2023 at 06:58 AM.
MBWorld Fanatic!
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From: Baltimore County, MD
'13 s212 63 p30. '06 LX470
Unfortunately, tires were not covered due to user error. I’d recommend the dws06 as well. Due to you constantly hitting potholes, you need a tougher tire and rim protection. IMHO Pirelli are junk and the worst tires I’ve ever tried. I’ve used this style of continental for seven years, not one problem, though I avoid potholes in my city (Baltimore)
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From: Sydney, NSW, Australia
Mercedes-Benz E-Class Cabriolet (MY18 A238)
My first Mercedes was a 2014 W205 that came with Pirellis (AMG line) and they seemed extremely weak and susceptible to sidewall bulges - this occurred multiple times and seemingly out of no where, even the replacements (and, being fussy I always insisted on like-for-like MOE replacements).
On one occasion I was driving slowly over a horizontal drain grate and there was a massive pop - voila sidewall bulge the size of a tennis ball. It was really ridiculous. I switched to Continental tyres on that car and didn’t experience these issues anymore.
The A238 I have now came with Continentals from the factory- heavier car, only had one sidewall bulge and it was from a very nasty pothole I couldn’t get around. They seem to be much stronger tyres- and I’ve heard similar about the Michelins.
I will never buy Pirellis again, they’re absolute garbage.
On one occasion I was driving slowly over a horizontal drain grate and there was a massive pop - voila sidewall bulge the size of a tennis ball. It was really ridiculous. I switched to Continental tyres on that car and didn’t experience these issues anymore.
The A238 I have now came with Continentals from the factory- heavier car, only had one sidewall bulge and it was from a very nasty pothole I couldn’t get around. They seem to be much stronger tyres- and I’ve heard similar about the Michelins.
I will never buy Pirellis again, they’re absolute garbage.
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Interesting! I have never had an issue with Pirelli tires since I my first set in 1958 (Fiat 750 Zaggato). Continental Extreme Contact are great tires as well. OTOH I have had serious issues with Michelin tires and won't own a car that has them. I put a "no Michelin tires" clause in every car purchase agreement.
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Interesting! I have never had an issue with Pirelli tires since I my first set in 1958 (Fiat 750 Zaggato). Continental Extreme Contact are great tires as well. OTOH I have had serious issues with Michelin tires and won't own a car that has them. I put a "no Michelin tires" clause in every car purchase agreement.
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From: Franklin, TN
2019 E450 wagon: 2019 BMW 430i: 2013 Chevy Traverse: (departed)2013 SL550 & 2019 E450 cab
I just took some Pirelli P7 run flats off my W213 E450 wagon at 20,000 miles, they were down to 3/32nds all the way around, very poor life IMO. My past three cars (BMW Z4, R231 SL550, C238 cab) all had their run flats pulled off and replaced with Michelin Pilot Sport A/S 3/4, great tires, and also non-run flats. Ride improved, mileage went up, and driving comfort also benefited. One issue I had was with the Michelin tire life warranty on the R231; the MB dealer had installed the tires, and when they were down to slicks on the rear at 15K miles, the dealer would not get involved with the mileage warranty process with Michelin; had to do it myself. Michelin sent me a check after I had 'proven' that the tires did not reach the 40K mile warranty guarantee. My lesson, tires should be purchased from a tire dealer.
Fast forward to last week, and I replaced my P7 tires with Michelin Primacy Tour A/S ZP run flats, at a Michelin dealer. I tend to drive the wagon on longer trips, and also was in a mates car a few weeks back who had made the same switch, and was very surprised at the noise level, the ride, and the drive with the Primacy Tour. So stay tuned, we shall see if the RFT improvements are 'short' term, or have long legs. I am headed to Wisconsin this week for the Road America historic races, so about 1,600 miles round trip from Tennessee. Will update when I return.
Fast forward to last week, and I replaced my P7 tires with Michelin Primacy Tour A/S ZP run flats, at a Michelin dealer. I tend to drive the wagon on longer trips, and also was in a mates car a few weeks back who had made the same switch, and was very surprised at the noise level, the ride, and the drive with the Primacy Tour. So stay tuned, we shall see if the RFT improvements are 'short' term, or have long legs. I am headed to Wisconsin this week for the Road America historic races, so about 1,600 miles round trip from Tennessee. Will update when I return.
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I had a similar issue with Michelin Sport OEM tires on a 2008 BMW 535i. They were down to 4/32" after 10k miles (?). Michelin gave me 4 new tires including labor. Unfortunately the replacement set only lasted 8k miles (?) before reaching 4/32". That is when I started the "no Michelins" in purchase agreements.I put Pirellis on the car and got my usual 20k miles before reaching 4/32". I always replace tires at 4/32" remaining tread. Due to safety concerns I never skimp on tires or brakes.
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From: MA
2008 E350 4Matic, 2011 E350 4matic
I had a similar issue with Michelin Sport OEM tires on a 2008 BMW 535i. They were down to 4/32" after 10k miles (?). Michelin gave me 4 new tires including labor. Unfortunately the replacement set only lasted 8k miles (?) before reaching 4/32". That is when I started the "no Michelins" in purchase agreements.I put Pirellis on the car and got my usual 20k miles before reaching 4/32". I always replace tires at 4/32" remaining tread. Due to safety concerns I never skimp on tires or brakes.
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From: Long Island, NY
2019 E 450, 2016 E350 4matic (retired), 2018 Ford Edge Sport, 2008 Porsche Boxster
I had a similar issue with Michelin Sport OEM tires on a 2008 BMW 535i. They were down to 4/32" after 10k miles (?). Michelin gave me 4 new tires including labor. Unfortunately the replacement set only lasted 8k miles (?) before reaching 4/32". That is when I started the "no Michelins" in purchase agreements.I put Pirellis on the car and got my usual 20k miles before reaching 4/32". I always replace tires at 4/32" remaining tread. Due to safety concerns I never skimp on tires or brakes.
When my first bubble appeared I had 24,000 miles on my RF Pirelli Centurato P7 and 6/32 of tread life left. Extrapolating that would be between 35,000 and 40,000 miles.
I keep my tires inflated cold at 35 PSI, in the summer and winter.
Maybe my excellent mileage is do the the fact that I have 18 inch and not the 19 inch wheels? I also accelerate very slowly and anticipate braking.
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From: Franklin, TN
2019 E450 wagon: 2019 BMW 430i: 2013 Chevy Traverse: (departed)2013 SL550 & 2019 E450 cab
Thanks for the reminder, my E450 wagon is also on 18" wheels, same size at each corner, not staggered.
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2015 E400 Sedan
Did OP ever define what BURSTING was?
I mean I have never had a tire BURST like balloon
or blow out like in the movies where the car flips 12 times
All I get are slow leaks or pot hole caused flat.
I mean I have never had a tire BURST like balloon
or blow out like in the movies where the car flips 12 times
All I get are slow leaks or pot hole caused flat.
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11 E550, 16 AMG GTS, 13 S550
Their fast fast tires are on par with the best CS7 and Sport Cup tires right now they have their own facility in France just to test these guys. Goodyear in this decade hasn't been a slouch at all. Most relevant to us are UHP A/S since we have to daily drive these things and condition is a greater boon on high speed sedans than absolute grip most of the time
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2019 E300
As city governments cut back on the road maintenance budget, city roads are no longer suitable for sedan tires. This is one of the reason why SUV is so popular, they have higher profile tires which can handle today’s pothole filled streets. As far as sidewall bubbles, some tire sidewalls are constructed better than others. Like many here, I am not a big fan of the Pirellis, Good year tires are also poorly constructed. From my experience, Michelin is the best constructed tire with Conti being somewhere in the middle construction wise.
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As city governments cut back on the road maintenance budget, city roads are no longer suitable for sedan tires. This is one of the reason why SUV is so popular, they have higher profile tires which can handle today’s pothole filled streets. As far as sidewall bubbles, some tire sidewalls are constructed better than others. Like many here, I am not a big fan of the Pirellis, Good year tires are also poorly constructed. From my experience, Michelin is the best constructed tire with Conti being somewhere in the middle construction wise.
