EQE (V295) Sedan Upcoming

Passenger Seat Headrest Rattles

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Old May 7, 2023 | 06:12 PM
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2025 Maserati Grecale Folgore and 2024 Jaguar F-PACE SVR
Passenger Seat Headrest Rattles

It's driving me nuts. $100K car with build quality issues. I should have bought something made in Germany instead of Alabama I guess. There were a couple of rubber and plastic panels on the side of the tailgate, left and right of the taillights, that weren't snapped in properly too. Looks like they're there to prevent water from getting in. I managed to fix those myself anyways.

Last edited by GreasedFolgore; May 7, 2023 at 07:27 PM.
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Old May 8, 2023 | 12:31 PM
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Service scheduled for Friday and they're giving me a loaner to drive. There was a two to three week wait for service on my Genesis and no loaner or concierge because I live more than 30 miles away. So far so good... I hate to leave it there though. It's really fun to drive. Just have to turn the radio up so I can't hear the rattle. LOL
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Old May 8, 2023 | 12:36 PM
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1996 Plymouth Neon
Originally Posted by Crito
It's driving me nuts. $100K car with build quality issues. I should have bought something made in Germany instead of Alabama I guess. There were a couple of rubber and plastic panels on the side of the tailgate, left and right of the taillights, that weren't snapped in properly too. Looks like they're there to prevent water from getting in. I managed to fix those myself anyways.
Sedan or SUV? The sedan is built in Germany.
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Old May 8, 2023 | 12:41 PM
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EQE 500 SUV as stated in my profile. They don't have a sub-forum here for it yet.
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Old May 8, 2023 | 12:44 PM
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1996 Plymouth Neon
Originally Posted by Crito
EQE 500 SUV as stated in my profile. They don't have a sub-forum here for it yet.
Ah, I see.
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Old May 9, 2023 | 07:39 AM
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2025 Maserati Grecale Folgore and 2024 Jaguar F-PACE SVR
Originally Posted by Okay, boomer
Ah, I see.
As do I... I searched the forums for "squeak", "rattle" and "wind noise" and it's clearly not an Alabama-related issue. The ones from Germany also have these problems.

EDIT, for example: https://mbworld.org/forums/c-class-w...s-service.html

Last edited by GreasedFolgore; May 11, 2023 at 11:33 AM.
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Old May 11, 2023 | 02:31 PM
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Most German cars built in the U.S have quality issues with the first or even second year of production. You should only buy it in the third model year.
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Old May 11, 2023 | 04:13 PM
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Another round of ICE
Originally Posted by dtd
Most German cars built in the U.S have quality issues with the first or even second year of production. You should only buy it in the third model year.
It is not a matter of German vs. U.S. It is a matter of first year. If the reverse happened, a US OEM launching a new vehicle in a German plant, they would also find issues that did not arise during vehicle development and validation. Even the vaulted Toyota, regaled for quality, has new vehicle launch issues, per the bizarre launch history of their new EV, as just one example for something quite basic.

​​​​​​https://www.motortrend.com/news/toyo...wheels-recall/

The complexity of integrating a supply base with corporate engineering and plant assembly for a new vehicle is far beyond what most realize. Everyone has launch issues, everywhere. 2nd or 3rd year may be expected to be progressively higher quality for any new program. I always wait for at least the 2nd year for any OEM new vehicle, no matter who builds it or where.
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Old May 11, 2023 | 04:43 PM
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OK, fair enough, but when I hear about build quality issues with the G wagon after they've built 500,000 of them it makes me wonder if the problem isn't more at the management level. This is my first MB though so we'll see. Thus far the car is spectacular mechanically anyways. And I've been to github and looked at the Open Source Software they're using. Seems like most of it is running isolated in docker containers and uses industry standard APIs. So I'm pleased with that as well. It's just for the $100K I paid I expected there to be better QA. Panels that aren't snapped into place properly have nothing to do with supply chain issues.
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Old May 11, 2023 | 05:31 PM
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Another round of ICE
Originally Posted by Crito
OK, fair enough, but when I hear about build quality issues with the G wagon after they've built 500,000 of them it makes me wonder if the problem isn't more at the management level. This is my first MB though so we'll see. Thus far the car is spectacular mechanically anyways. And I've been to github and looked at the Open Source Software they're using. Seems like most of it is running isolated in docker containers and uses industry standard APIs. So I'm pleased with that as well. It's just for the $100K I paid I expected there to be better QA. Panels that aren't snapped into place properly have nothing to do with supply chain issues.
They may not (we don't know), but it's not necessarily the plant either. The engineering standard objective is called DFMA - Design for Manufacturing and Assembly. If the engineering team hasn't designed a robust solution that allows for repeatable and successful assembly, the plant becomes the "victim" of the engineering team. That is why many/most assembly plants have Resident Engineers, assigned remotely from HQ to be on the line and feedback observable design issues for revision. For whatever issue is found, until the root cause anaysis is complete, we don't know if it's the design, the assembly, or the supplier. Here's an example....we had a yard hold for vehicles after it was noticed that adhesively applied bodyside moldings were peeling off. Not properly installed with sufficient pressure? Not proper adhesive? Wrong surface temperature? Change in clearcoat paint formulation? Paint had not dried sufficiently in time? Any were possible, but it turned out to be a Tier II supplier of adhesive to the Tier I supplier of the molding who had changed the adhesive chemistry without validation, thinking it would not be a problem. Without and until a root cause analysis, we don't know why a given issue occurs, as simple as it may seem at first glance.
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Old May 12, 2023 | 01:13 PM
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The service at MB of Houston North was first class. I ended waiting there a few hours while they disassembled the seat instead of using the loaner. They said headrest is held by a single pin that lets it wobble side to side. If there had been two pins to hold it in place it wouldn't be able to rotate like that. So there's your root cause: a design flaw. The fix was to apply felt tape to the surfaces that contact each other and reassemble. Headrest rattle is gone.
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Old May 12, 2023 | 04:26 PM
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Another round of ICE
Originally Posted by Crito
The service at MB of Houston North was first class. I ended waiting there a few hours while they disassembled the seat instead of using the loaner. They said headrest is held by a single pin that lets it wobble side to side. If there had been two pins to hold it in place it wouldn't be able to rotate like that. So there's your root cause: a design flaw. The fix was to apply felt tape to the surfaces that contact each other and reassemble. Headrest rattle is gone.
Interesting. The ultimate "Band Aid" solution!
Glad the outcome was good.
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Old May 12, 2023 | 09:33 PM
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I'm starting to think like other MB owners around here. Sure there are some minor annoyances but the car is just so much fun to drive I almost don't care.
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Old May 13, 2023 | 10:05 AM
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Another round of ICE
Originally Posted by Crito
I'm starting to think like other MB owners around here. Sure there are some minor annoyances but the car is just so much fun to drive I almost don't care.
There was a very high-level, well-known exec in the OEM business named Bob Lutz ("Maximum Bob"). He rose to top levels at GM, Ford, and Chrysler after his earlier successful stint at BMW. He's published books. He taught a theory about TGR/TGW....things gone right divided by things gone wrong. If TWR/TGW > 1, then a program has a good chance of sales success. Consumers are more happy than displeased and willing to put up with the issues for the payoff. The inverse is more likely to occur if the result is less than one. This helps explain why brands such a Jaguar have survived over the decades. In our EQ case, I expect the result to be notably higher than 1.
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