MB Extended Limited Warranty Basics Thread
Member
Joined: Jan 2003
Posts: 186
Likes: 10
From: Memphis, TN
04 CL & S600 designo Espresso's
Thank you, I actually used your post for that exact email address. I sent her an email on 11/11/20. Maybe she doesn't want to bother because of the reasons below, but would be nice if she'd reply and she isn't able to assist me.
AN FYI for those who might be in the same situation as myself! I have the soon-to-expire max extended CPO. What a Mercedes dealer is able to offer "from Mercedes" is either an extension to your base 1 yr CPO, and/or offer a CPO 1, 2, or 3 yrs, for those still under the original factory warranty.
So, for those like myself, it appears the only option at this point, is a 3rd party Vehicle Service Contract (VSC), which then, seemingly requires a physical inspection of your vehicle by the dealership selling the VSC. Which, for a vehicle like mine, that has NEVER been without a factory warranty or CPO, and had full service by Mercedes, isn't really necessary, but maybe there are ways around this obstacle. especially if the dealership is hundreds of miles away.
Maybe someone who has dealt with this issue and found a quality VSC at a great price can chime in!
AN FYI for those who might be in the same situation as myself! I have the soon-to-expire max extended CPO. What a Mercedes dealer is able to offer "from Mercedes" is either an extension to your base 1 yr CPO, and/or offer a CPO 1, 2, or 3 yrs, for those still under the original factory warranty.
So, for those like myself, it appears the only option at this point, is a 3rd party Vehicle Service Contract (VSC), which then, seemingly requires a physical inspection of your vehicle by the dealership selling the VSC. Which, for a vehicle like mine, that has NEVER been without a factory warranty or CPO, and had full service by Mercedes, isn't really necessary, but maybe there are ways around this obstacle. especially if the dealership is hundreds of miles away.
Maybe someone who has dealt with this issue and found a quality VSC at a great price can chime in!
Member
Joined: Oct 2016
Posts: 134
Likes: 20
From: Danville, CA
GLS450
Has anyone had recent contact with Cassandra Castro? I too have emailed her at the above listed email address with no success at receiving a reply email. When I google her name it appears she is also and/or now the finance manage of Milwaukee Maserati, can anyone confirm? Thx
Member
Joined: Feb 2020
Posts: 160
Likes: 66
From: Lake Stevens, Washington
2014 E350 & 2017 GLE 400
Has anyone had recent contact with Cassandra Castro? I too have emailed her at the above listed email address with no success at receiving a reply email. When I google her name it appears she is also and/or now the finance manage of Milwaukee Maserati, can anyone confirm? Thx
Junior Member
Joined: Mar 2018
Posts: 22
Likes: 1
'17 SL450
Confused
I'm a bit confused with additional CPO. I just purchased a 2017 SL450 that is currently under factory warranty until 4-21, it came with an additional 1 yr CPO extending coverage until 4-22. My question is what exactly can I purchase from MB? Am I correct in thinking I can only add 2 additional years of CPO taking coverage to 4-24? Thank you.
Super Member
Joined: Nov 2013
Posts: 579
Likes: 41
S63
I'm a bit confused with additional CPO. I just purchased a 2017 SL450 that is currently under factory warranty until 4-21, it came with an additional 1 yr CPO extending coverage until 4-22. My question is what exactly can I purchase from MB? Am I correct in thinking I can only add 2 additional years of CPO taking coverage to 4-24? Thank you.
Super Member
Joined: Nov 2013
Posts: 579
Likes: 41
S63
I emailed them both. He got back to me in an hour, took her almost 2 weeks, and she was more. Jeff answered all my questions, even on the weekend... he got my business.
Newbie
Joined: Jul 2017
Posts: 11
Likes: 0
GLC 300 AWD
Neil K
If I buy an extended warranty, do I need to have every and all scheduled maintenance during the ELW period, performed by an authorized MB dealer?
2018 GLC300 4Matic. Mfg warranty up in July, 2021. Bought the 3 year maintenance package after the initial service, but individually service can be really pricey.
2018 GLC300 4Matic. Mfg warranty up in July, 2021. Bought the 3 year maintenance package after the initial service, but individually service can be really pricey.
MB World Stories
The Best of Mercedes & AMG
Manual Mercedes? 6 Times Sindelfingen Let Drivers Have All The Fun
Verdad Gallardo
Mercedes SLR McLaren 722 S Is Extremely Rare Example Modified by McLaren
Verdad Gallardo
8 Classic Boxy Mercedes Designs That Have Aged Like Fine Wine
Verdad Gallardo
Flawlessly Restored Mercedes 190E Evo II Heads to Auction
Verdad Gallardo
Electric Mercedes C-Class Unveiled: 11 Things You Need to Know
Verdad Gallardo
Mercedes EQS Gets A Major Update: Everything You Need to Know
Verdad Gallardo
5 Underrated Mercedes-Benz Models That Don't Get the Love They Deserve
Verdad Gallardo
Mercedes 300D Has Pushed Well Past 1 Million Miles and It Ain't Stopping
Verdad Gallardo
10 Most Reliable Mercedes-Benz Models You Can Buy Used
Verdad Gallardo
Newbie
Joined: Dec 2020
Posts: 1
Likes: 0
2018 E400 wagon
So she has either changed the coverage type she offers, or different coverage is being offered at different times to different people in contrast to what she told me.
In any case, the main point remains the same: Not all coverage is the same. Shop around.
Read the actual contract to determine what you are being sold.
In any case, the main point remains the same: Not all coverage is the same. Shop around.
Read the actual contract to determine what you are being sold.
Member
Joined: Aug 2015
Posts: 141
Likes: 37
From: Upstate NY, USA
2017 Mercedes-AMG GLC43
Any tips on cancelling the ELW?
I called dealer where I purchased my ELW. I spoke to someone in the finance department. They asked why I wanted to cancel and I told them I was planning on selling the car. They said I could email them the odometer statement after the sale and they would cancel the warranty with MBUSA.
Does this sound legit? Or am I being given the runaround?
I called dealer where I purchased my ELW. I spoke to someone in the finance department. They asked why I wanted to cancel and I told them I was planning on selling the car. They said I could email them the odometer statement after the sale and they would cancel the warranty with MBUSA.
Does this sound legit? Or am I being given the runaround?
Last edited by FrostyZoob; Jan 6, 2021 at 05:09 PM. Reason: Clarity
Junior Member
Joined: Mar 2018
Posts: 22
Likes: 1
'17 SL450
I recently cancelled mine for the same reason as you. I simply called the dealership where I purchased the car, was directed to the finance department. I was asked the last 6 of the VIN then the mileage. She told me they only send them out one time per month and I would receive mine by the end of December and I did. Very simple process.
Junior Member
Joined: Sep 2019
Posts: 54
Likes: 9
From: Cooper City, FL
2019 C63s, 2019 C43, 2016 911 Turbo
Push back. If you want to cancel finance is supposed to proceed. They don’t want to lose out on the commission, so I’m sure you’re getting jerked around. I canceled my warranty a few years ago for the same reason.
Any tips on cancelling the ELW?
I called dealer where I purchased my ELW. I spoke to someone in the finance department. They asked why I wanted to cancel and I told them I was planning on selling the car. They said I could email them the odometer statement after the sale and they would cancel the warranty with MBUSA.
Does this sound legit? Or am I being given the runaround?
I called dealer where I purchased my ELW. I spoke to someone in the finance department. They asked why I wanted to cancel and I told them I was planning on selling the car. They said I could email them the odometer statement after the sale and they would cancel the warranty with MBUSA.
Does this sound legit? Or am I being given the runaround?
Junior Member
Joined: Apr 2004
Posts: 70
Likes: 4
From: Sonoma County California
2018 E300 Luxury fully loaded
ELW for E300 off lease
I have a My18 E300 (coming off a 3 year lease this week. I intend to purchase it for cash from MBFS and then purchase a 3 yr 75k mile ELW. Both Jeff Jackson 502-894-6829, and Casaandra Castro 262-821-5000 x 331 provided excellent prices, $2150 & $2200 and are great to deal with.
However, I received conflicting information concerning when to buy the ELW. I don't recall who told me but one of them told me that I should buy it before I actually take title to the car. The other person stated just the opposite. That if I buy the ELW while MBFS is the owner, the ELW would be in the name of MBFS and would be cancelled when they sold the car to me. This would require effort on the part of the Finance officer who sold me the ELW to get the ELW registered in my name. I personally think this could involve additional fees.
Does anyone have experience with this issue? Do I buy the ELW before I have buy the car this week from MBFS or after I have the title? Jeff also mentioned an aside that the ELW price the MBUSA charges will increase in February.
Car ownership has become a nightmare full of expensive traps
Thanks
James
However, I received conflicting information concerning when to buy the ELW. I don't recall who told me but one of them told me that I should buy it before I actually take title to the car. The other person stated just the opposite. That if I buy the ELW while MBFS is the owner, the ELW would be in the name of MBFS and would be cancelled when they sold the car to me. This would require effort on the part of the Finance officer who sold me the ELW to get the ELW registered in my name. I personally think this could involve additional fees.
Does anyone have experience with this issue? Do I buy the ELW before I have buy the car this week from MBFS or after I have the title? Jeff also mentioned an aside that the ELW price the MBUSA charges will increase in February.
Car ownership has become a nightmare full of expensive traps
Thanks
James
Newbie
Joined: Nov 2020
Posts: 6
Likes: 0
gls450
ABout to buy a used GLS450 - low mileage from a dealer...i think
My wife and I are looking at GLS450's (likely 2017 or a 2018) I'm looking a few with about 22K miles from mercedes dealers out of my area. they are CPO and most have 1 year beyond the normal warranty. So does the dealer negotiate a longer extended warranty If I wanted one? or can I cal one of the people on this forum to have them add to it? I also considering a non MB dealer place and factoring in an aftermarket place for the extended warranty (like Carchex Endurance).
ANyone have thoughts on what to be aware of I narrow the choice. Should be this week that I negotiate for one.
ANyone have thoughts on what to be aware of I narrow the choice. Should be this week that I negotiate for one.
Member
Joined: Feb 2020
Posts: 160
Likes: 66
From: Lake Stevens, Washington
2014 E350 & 2017 GLE 400
My wife and I are looking at GLS450's (likely 2017 or a 2018) I'm looking a few with about 22K miles from mercedes dealers out of my area. they are CPO and most have 1 year beyond the normal warranty. So does the dealer negotiate a longer extended warranty If I wanted one? or can I cal one of the people on this forum to have them add to it? I also considering a non MB dealer place and factoring in an aftermarket place for the extended warranty (like Carchex Endurance).
ANyone have thoughts on what to be aware of I narrow the choice. Should be this week that I negotiate for one.
ANyone have thoughts on what to be aware of I narrow the choice. Should be this week that I negotiate for one.
Member
Joined: Dec 2019
Posts: 96
Likes: 10
CAR
(Also my 1st MB, took delivery and then bought the 7yr/100k warranty from Jeff back in October, 2020, but my Mercedes Me app still says 4 year/50k).
Junior Member
Joined: Mar 2012
Posts: 57
Likes: 3
From: New Albany, OH
2018 C300 Sport 4matic
Buy Before
I have a My18 E300 (coming off a 3 year lease this week. I intend to purchase it for cash from MBFS and then purchase a 3 yr 75k mile ELW. Both Jeff Jackson 502-894-6829, and Casaandra Castro 262-821-5000 x 331 provided excellent prices, $2150 & $2200 and are great to deal with.
However, I received conflicting information concerning when to buy the ELW. I don't recall who told me but one of them told me that I should buy it before I actually take title to the car. The other person stated just the opposite. That if I buy the ELW while MBFS is the owner, the ELW would be in the name of MBFS and would be cancelled when they sold the car to me. This would require effort on the part of the Finance officer who sold me the ELW to get the ELW registered in my name. I personally think this could involve additional fees.
Does anyone have experience with this issue? Do I buy the ELW before I have buy the car this week from MBFS or after I have the title? Jeff also mentioned an aside that the ELW price the MBUSA charges will increase in February.
Car ownership has become a nightmare full of expensive traps
Thanks
James
However, I received conflicting information concerning when to buy the ELW. I don't recall who told me but one of them told me that I should buy it before I actually take title to the car. The other person stated just the opposite. That if I buy the ELW while MBFS is the owner, the ELW would be in the name of MBFS and would be cancelled when they sold the car to me. This would require effort on the part of the Finance officer who sold me the ELW to get the ELW registered in my name. I personally think this could involve additional fees.
Does anyone have experience with this issue? Do I buy the ELW before I have buy the car this week from MBFS or after I have the title? Jeff also mentioned an aside that the ELW price the MBUSA charges will increase in February.
Car ownership has become a nightmare full of expensive traps
Thanks
James
BTW I’m ready to buy out mine too. My dealer wanted over $3K for 3/75K ELW!!
MBWorld Fanatic!
Joined: Dec 2015
Posts: 1,190
Likes: 68
From: Charlotte, NC
2014 E350 4M Diamond Silver
Unless things have changed since 2017, your sales guy might be wrong?
Member
Joined: Oct 2016
Posts: 134
Likes: 20
From: Danville, CA
GLS450
For those of you on the fence here is my experience and advice. I purchased a 7/100 MBZ extended warranty a year ago when my GLS mileage was just over 49k. Then COVID hit and I immediately had a little buyer's remorse as our daily mileage plummeted.
Fast forward one year. We put another 10k on the vehicle with longer road trips to visit national parks, relatives, ski resorts, etc. As soon as we hit 60k the whole car starts to shake and it has now been in the shop for a week. They are going to replace the fuel injectors and see if that fixes the problem. I will update this post when I get the final bill (of course it should be zero but I'm going to ask what it would have cost). At this point I have no regrets, and we still have another 2.5 year/40k miles left under warranty. Of course I have a free loaner until the car is fixed.
Now for the advice: as noted above most parts typically wear by mileage not time. In my view 9k per year is probably the over/under for these warranties. If you drive less then it may not make sense because your parts will not break within the extended period. But once German cars hit 50k all bets are off, and I have typically seen some repairs between 50-75k and even more expensive repairs from 75k-100k.
Fast forward one year. We put another 10k on the vehicle with longer road trips to visit national parks, relatives, ski resorts, etc. As soon as we hit 60k the whole car starts to shake and it has now been in the shop for a week. They are going to replace the fuel injectors and see if that fixes the problem. I will update this post when I get the final bill (of course it should be zero but I'm going to ask what it would have cost). At this point I have no regrets, and we still have another 2.5 year/40k miles left under warranty. Of course I have a free loaner until the car is fixed.
Now for the advice: as noted above most parts typically wear by mileage not time. In my view 9k per year is probably the over/under for these warranties. If you drive less then it may not make sense because your parts will not break within the extended period. But once German cars hit 50k all bets are off, and I have typically seen some repairs between 50-75k and even more expensive repairs from 75k-100k.
Last edited by Boraxo; Apr 24, 2021 at 03:27 PM.
Newbie
Joined: Aug 2021
Posts: 4
Likes: 0
2018 GLE AMG 43
So what are the options for someone buying a CPO vehicle that is still under the original warranty? I am buying a 2018 GLE AMG43 with about 34,000 miles on it. Dealer is offering an additional two years of CPO coverage; I would like to be able to get competitive quotes for similar if that is all that is available on a CPO vehicle.
TIA!
Anne
TIA!
Anne
Member
Joined: Apr 2021
Posts: 107
Likes: 75
GLE350 (2021), 991.2 (2019)
My own experience with the Extended Limited Warranty: Jeff Jackson (MB Louisville) is THE MAN!
Fast turnaround, efficient communication, great pricing and knowledgeable about all the details.
Look no further! His email is: JJackson@MBLouisville.com
Fast turnaround, efficient communication, great pricing and knowledgeable about all the details.
Look no further! His email is: JJackson@MBLouisville.com
