Anyone purchased from Mercteil.com before?
Thread Starter
Newbie
Joined: Feb 2014
Posts: 5
Likes: 0
From: San Francisco Bay Area
G550
Anyone purchased from Mercteil.com before?
Has anyone purchased from Mercteil.com before? Are they trustworthy? They sell genuine oem parts much cheaper. If you have, please let me know about your experience. Thanks!
MBWorld Fanatic!
Joined: Dec 2001
Posts: 2,160
Likes: 7
From: New York
14'G63 AMG ,1994 Mercedes E500, 2020 Range Rover HST
I did,
To me it was a little weird. You put items in cart than when u wanna check out it's a process of emailing mercteil and then they send you an invoice for the items and you pay(they accept PayPal so I guess your money is safe). Due to customs shipping took really long. I've bought items over seas plenty of times and this process that mercteil uses is long and not usual. At the end the items finally arrived.
To me it was a little weird. You put items in cart than when u wanna check out it's a process of emailing mercteil and then they send you an invoice for the items and you pay(they accept PayPal so I guess your money is safe). Due to customs shipping took really long. I've bought items over seas plenty of times and this process that mercteil uses is long and not usual. At the end the items finally arrived.
Senior Member
Joined: Apr 2015
Posts: 287
Likes: 6
CLS550
I did,
To me it was a little weird. You put items in cart than when u wanna check out it's a process of emailing mercteil and then they send you an invoice for the items and you pay(they accept PayPal so I guess your money is safe). Due to customs shipping took really long. I've bought items over seas plenty of times and this process that mercteil uses is long and not usual. At the end the items finally arrived.
To me it was a little weird. You put items in cart than when u wanna check out it's a process of emailing mercteil and then they send you an invoice for the items and you pay(they accept PayPal so I guess your money is safe). Due to customs shipping took really long. I've bought items over seas plenty of times and this process that mercteil uses is long and not usual. At the end the items finally arrived.
One thing that I learned while dealing with Carlsson Germany is that the Europeans work at their own pace. Lol. My wheels were expected to be delivered at a certain point, but got pushed back several days later just because of their pace. I'm sure they'll respond.
Newbie
Joined: Jul 2009
Posts: 1
Likes: 1
G 400 CDI
I have bought from them here in Norway , they sell original parts and buy this from Germany/MB after you order and pay them . For me it was fast and about half the price of what MB want in my country . From they got my payment to they send it to me it took about 6 days . I have a company so i got prices without Vat but have to pay this in my country . I will buy from them again .
Last edited by laffenxxx; Aug 31, 2015 at 12:03 PM.
MBWorld Fanatic!
Joined: Dec 2001
Posts: 2,160
Likes: 7
From: New York
14'G63 AMG ,1994 Mercedes E500, 2020 Range Rover HST
That's what I've purchased plus a pen and G keychain. I wanted to get the headrests and few brabus parts but due to the wait I think I will pass.
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MBWorld Fanatic!
Joined: Dec 2001
Posts: 2,160
Likes: 7
From: New York
14'G63 AMG ,1994 Mercedes E500, 2020 Range Rover HST
Yes the parts I got were original Mercedes items. That got good reviews tho.
Once the parts arrived were they OEM parts? Quality? Fitment?
One thing that I learned while dealing with Carlsson Germany is that the Europeans work at their own pace. Lol. My wheels were expected to be delivered at a certain point, but got pushed back several days later just because of their pace. I'm sure they'll respond.
One thing that I learned while dealing with Carlsson Germany is that the Europeans work at their own pace. Lol. My wheels were expected to be delivered at a certain point, but got pushed back several days later just because of their pace. I'm sure they'll respond.
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MBWorld Fanatic!
Joined: Dec 2001
Posts: 2,160
Likes: 7
From: New York
14'G63 AMG ,1994 Mercedes E500, 2020 Range Rover HST
Bought the pillow with the blanket, best stuff I ever purchased for the truck(beside my ADV wheels). Got to buy one more pillow so I can have on both ends of the rear bench 
Former Vendor of MBWorld
Joined: Aug 2013
Posts: 99
Likes: 10
From: Europe
G Wagon
I have just come across the feedbacks about our company and I have to admit some things are a little unfair.
First of all buying overseas always include a longer shipping/delivery time.
When we purchase anything on eBay from the USA we have to wait as long as you do when you buy from Europe. In my opinion considering the ocean between the two continents there is no reason to call Americans lazy or slow and vice versa.
On the other hand when we order things nationally 6 days is way too long. I would write the same feedbacks that you did here.
Unfortunately we have to check all orders since many people have no idea what they purchase. Finally it does not fit or is for a different model because they have not read at least the description (nobody would like to spend a thousand USD for a wrong part and claim it overseas). To avoid it we decided to process many orders manually.
There are over 1 million MB part numbers. Just imagine having them all in a warehouse (some of them 4 times as for example wheels). Now imagine two people purchase the same set of wheels. Obviously we cannot store all parts in our warehouses. Therefore we have to reorder some parts here and now (even if it is only one missing part of a full set). Unfortunately it takes a little time before we can ship them out.
All in all we constantly work on providing the best possible service. And we love the quality of Mercedes-Benz vehicles the same way you all do. I think waiting 3-5 days longer is finally worth it.
First of all buying overseas always include a longer shipping/delivery time.
When we purchase anything on eBay from the USA we have to wait as long as you do when you buy from Europe. In my opinion considering the ocean between the two continents there is no reason to call Americans lazy or slow and vice versa.
On the other hand when we order things nationally 6 days is way too long. I would write the same feedbacks that you did here.
You put items in cart than when u wanna check out it's a process of emailing mercteil and then they send you an invoice for the items and you pay.
From they got my payment to they send it to me it took about 6 days.
All in all we constantly work on providing the best possible service. And we love the quality of Mercedes-Benz vehicles the same way you all do. I think waiting 3-5 days longer is finally worth it.
Last edited by mercteil; Mar 16, 2016 at 02:20 PM.
MBWorld Fanatic!
Joined: Dec 2001
Posts: 2,160
Likes: 7
From: New York
14'G63 AMG ,1994 Mercedes E500, 2020 Range Rover HST
"You put items in cart than when u wanna check out it's a process of emailing mercteil and then they send you an invoice for the items and you pay."
This wasn't a negative feedback but an explanation to other members of how it works. I used the word "weird" cause this was the first time I seen a checkout process like this and wasn't used to it.
Mercteil are professional company that know what they doing and sell original Mercedes parts/accessories. I've ordered at least 4 more times from them. All my questions were answered within a day(time difference) pricing is always best and they carry great OEM Mercedes products/parts that are not avalible here in the States. Will be getting the AMG headrests for my G really soon
This wasn't a negative feedback but an explanation to other members of how it works. I used the word "weird" cause this was the first time I seen a checkout process like this and wasn't used to it.
Mercteil are professional company that know what they doing and sell original Mercedes parts/accessories. I've ordered at least 4 more times from them. All my questions were answered within a day(time difference) pricing is always best and they carry great OEM Mercedes products/parts that are not avalible here in the States. Will be getting the AMG headrests for my G really soon
MBWorld God!
Joined: Jul 2010
Posts: 31,273
Likes: 3,916
From: on my way
2012 CLS63
I have just come across the feedbacks about our company and I have to admit some things are a little unfair.
First of all buying overseas always include a longer shipping/delivery time.
When we purchase anything on eBay from the USA we have to wait as long as you do when you buy from Europe. In my opinion considering the ocean between the two continents there is no reason to call Americans lazy or slow and vice versa.
On the other hand when we order things nationally 6 days is way too long. I would write the same feedbacks that you did here.
Unfortunately we have to check all orders since many people have no idea what they purchase. Finally it does not fit or is for a different model because they have not read at least the description (nobody would like to spend a thousand USD for a wrong part and claim it overseas). To avoid it we decided to process many orders manually.
There are over 1 million MB part numbers. Just imagine having them all in a warehouse (some of them 4 times as for example wheels). Now imagine two people purchase the same set of wheels. Obviously we cannot store all parts in our warehouses. Therefore we have to reorder some parts here and now (even if it is only one missing part of a full set). Unfortunately it takes a little time before we can ship them out.
All in all we constantly work on providing the best possible service. And we love the quality of Mercedes-Benz vehicles the same way you all do. I think waiting 3-5 days longer is finally worth it.
First of all buying overseas always include a longer shipping/delivery time.
When we purchase anything on eBay from the USA we have to wait as long as you do when you buy from Europe. In my opinion considering the ocean between the two continents there is no reason to call Americans lazy or slow and vice versa.
On the other hand when we order things nationally 6 days is way too long. I would write the same feedbacks that you did here.
Unfortunately we have to check all orders since many people have no idea what they purchase. Finally it does not fit or is for a different model because they have not read at least the description (nobody would like to spend a thousand USD for a wrong part and claim it overseas). To avoid it we decided to process many orders manually.
There are over 1 million MB part numbers. Just imagine having them all in a warehouse (some of them 4 times as for example wheels). Now imagine two people purchase the same set of wheels. Obviously we cannot store all parts in our warehouses. Therefore we have to reorder some parts here and now (even if it is only one missing part of a full set). Unfortunately it takes a little time before we can ship them out.
All in all we constantly work on providing the best possible service. And we love the quality of Mercedes-Benz vehicles the same way you all do. I think waiting 3-5 days longer is finally worth it.
we're American's: we want it NOW
Junior Member
Joined: Feb 2017
Posts: 20
Likes: 1
Mercedes Benz E class 250 cdi coupe
Sorry dont mean to bump this thread but i just want to let people know i am using mercteil currently, just waiting for delievery to be received in london on Monday.
I bought amg 507 gear shift and illuminated star plus wire.
Will let you know how i got on.
Thanks,
I bought amg 507 gear shift and illuminated star plus wire.
Will let you know how i got on.
Thanks,
Newbie
Joined: Aug 2023
Posts: 1
Likes: 0
Poker
Hi. Experience is there. I've bought spare parts a couple of times. Well, they personally responded quickly to me. And I didn't have to wait long for the delivery. Maybe it's worth contacting them in a different way?
Overall, let me know when the situation is resolved.
Overall, let me know when the situation is resolved.
Newbie
Joined: Mar 2015
Posts: 9
Likes: 2
From: New Zealand
w460 1982 280ge
I recommend Mercteil
Living in New Zealand, the cost of shipping varies wildly with some vendors clearly not caring and their web sits have eyewateringly high prices. And parts prices vary wildly as well. Going to the dealer results in an extremely high price, and a wait of 4-6 weeks because it comes from Germany. Shopping begins with identifying the part numbers and then not only comparing prices, but shipping.
I needed two shock towers for a W460. A known design flaw, they rust out.
US$213 all up, parts and shipping. A4603201678 and A4603201778 are the part numbers. I found Mercteil in Latvia to be best price including shipping. €64 each side, plus reasonable shipping. And they arrived within two weeks.
As you can see, they have the original MB labels on them, so I recommend Mercteil for those who find the international shipping costs to be too high. See www.mercteil.com
Now, when the weather gets better (it's winter down under), I'll spend a day with the grinder and then a date with my welder, bouncing shock-less to his shop.
I needed two shock towers for a W460. A known design flaw, they rust out.
US$213 all up, parts and shipping. A4603201678 and A4603201778 are the part numbers. I found Mercteil in Latvia to be best price including shipping. €64 each side, plus reasonable shipping. And they arrived within two weeks.
As you can see, they have the original MB labels on them, so I recommend Mercteil for those who find the international shipping costs to be too high. See www.mercteil.com
Now, when the weather gets better (it's winter down under), I'll spend a day with the grinder and then a date with my welder, bouncing shock-less to his shop.
Newbie
Joined: Dec 2025
Posts: 2
Likes: 1
GLC43
Scammers!!!
I lost $400AUD to them. I placed an order, there was some back and forth emails. Once they got my money, the emails stopped.
its now been 3 months and I never received my item nor an email response.
ABSOLUTE SCAMMERS!!!!
