2019 G550 cracked windshield
#176
Thanks, I'll have to look into the Exoshield...I was also told about a company/product called Ceramic Pro as well. Either way, I'm pushing this up to corporate management so it get's the attention it deserves for all of us.
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Surge (07-17-2019)
#179
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In the stable: G500, SL500, Ducati 998R (AR version)
#182
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Found this thread while researching the subject. Sigh... Had my windshield replaced with three cracks in it just to crack the new one within a month. All cracks are caused by rock chips. Never had this experience with any other car. I'm guessing that a factor could be that the heating film (option in my country, not sure about the states) which is a solid film on the new model makes the front glass sheet too thin and therefore cracks more easily. Thoughts?
Anyone without the heated windshield option have the same cracking problems?
Anyone without the heated windshield option have the same cracking problems?
#184
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Soon: 2020 G63 Currently: 2016 GLE63 SUV + 97 F250HD, Before: 2013 G550, Range Rover Sport, 1984 CJ7
#186
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We have a 2016 G as well and even though the screen gets quite a few chips it never cracks. Haven't had that screen replaced in 3 years compared to twice within months on the new one. Same yearly milage on them. Something is really off with the new ones. Plus the delivery time for new screens are ridiculously long suggesting that it´s quite a common problem.
#187
I have a 2019 G63 and I had my second windshield break yesterday. After the first broken windshield was replaced I had the new one covered with Clearplex which did absolutely nothing.
There's either a torsional rigidity problem with these trucks or the quality of the glass they're using isn't up to this application. Either way I think Mercedes has an issue they need to address.
There's either a torsional rigidity problem with these trucks or the quality of the glass they're using isn't up to this application. Either way I think Mercedes has an issue they need to address.
Last edited by Daniel Hunter; 08-15-2019 at 01:52 PM.
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johnnyderm (08-15-2019)
#188
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Soon: 2020 G63 Currently: 2016 GLE63 SUV + 97 F250HD, Before: 2013 G550, Range Rover Sport, 1984 CJ7
I have a 2019 G63 and I had my second windshield break yesterday. After the first broken windshield was replaced I had the new one covered with Clearplex which did absolutely nothing.
There's either a torsional rigidity problem with these trucks or the quality of the glass they're using isn't up to this application. Either way I think Mercedes has an issue they need to address.
There's either a torsional rigidity problem with these trucks or the quality of the glass they're using isn't up to this application. Either way I think Mercedes has an issue they need to address.
#189
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From: Calabasas, CA
2018 G63 AMG x2, 2017 BMW M6
Pre-2019 G-Class is prone to lots of little rock chips due to the upright nature, but even he few Gs we had that took a bad rock hit while on the freeway at high speeds....glass never cracked!
Last edited by Deutsch100; 08-16-2019 at 09:53 AM.
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Festertester (09-08-2019)
#190
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IMO, this is THE most critical issue that I've ever read in the G forum. Brand new model windshield keep cracking, definitely WRONG and concerning our safety... MB better be reading these stories. Awful!
#191
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Soon: 2020 G63 Currently: 2016 GLE63 SUV + 97 F250HD, Before: 2013 G550, Range Rover Sport, 1984 CJ7
"This is not a known issue as there could be many external reasons for such 'crack' to occur. We would recommend talking to your local dealership about this, so they can reassure you. Thanks for your understanding. We can guarantee that if this issue reaches bigger proportions we will act accordingly."
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parrrky417 (08-16-2019)
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Deutsch100 (08-17-2019)
#193
I contacted my dealer this morning to get an eta on a replacement windshield...
They have no idea when they're going to get one. As much as I love my G63 I'm seriously thinking of getting rid of it if this is something I'm going to have to deal with on a regular basis.
Also I just got off the phone with the sales development manager for Clearplex. They make no claims or guarantees of any kind regarding windshield damage or breakage. I currently have three small rock impacts that went completely through the Clearplex. One left a dimple, the second one left a small impact crater and spider webbed the glass in a small area and the third one in the upper passenger side corner caused the glass to crack completely across the corner. I was led to believe this is exactly the type of thing Clearplex was designed to prevent.
I was told not to bash them online but these are the facts.
They have no idea when they're going to get one. As much as I love my G63 I'm seriously thinking of getting rid of it if this is something I'm going to have to deal with on a regular basis.
Also I just got off the phone with the sales development manager for Clearplex. They make no claims or guarantees of any kind regarding windshield damage or breakage. I currently have three small rock impacts that went completely through the Clearplex. One left a dimple, the second one left a small impact crater and spider webbed the glass in a small area and the third one in the upper passenger side corner caused the glass to crack completely across the corner. I was led to believe this is exactly the type of thing Clearplex was designed to prevent.
I was told not to bash them online but these are the facts.
Last edited by Daniel Hunter; 08-19-2019 at 04:18 PM.
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Soon: 2020 G63 Currently: 2016 GLE63 SUV + 97 F250HD, Before: 2013 G550, Range Rover Sport, 1984 CJ7
Forum: What dealers are slow to get you replacement windshields? what are they saying?
I want to reach back out to MB with more details as they effectively told me there is no problem. If we know what dealers are involved MB can validate our claims perhaps.
I want to reach back out to MB with more details as they effectively told me there is no problem. If we know what dealers are involved MB can validate our claims perhaps.
#195
I'm dealing with Mercedes Benz of Temecula. I called them this morning and they said Mercedes Benz can't give them an expected ETA on a windshield.
At this point I'm honestly so fed up I'm considering trading in the car.
This is my second broken windshield and I've only had the car since January of '19.
At this point I'm honestly so fed up I'm considering trading in the car.
This is my second broken windshield and I've only had the car since January of '19.
Last edited by Daniel Hunter; 08-19-2019 at 04:46 PM.
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johnnyderm (08-20-2019)
#196
Member
Get exoshield
I'm dealing with Mercedes Benz of Temecula. I called them this morning and they said Mercedes Benz can't give them an expected ETA on a windshield.
At this point I'm honestly so fed up I'm considering trading in the car.
This is my second broken windshield and I've only had the car since January of '19.
At this point I'm honestly so fed up I'm considering trading in the car.
This is my second broken windshield and I've only had the car since January of '19.
Im in Long Island and had exoshield installed at 631 coatings in Farmingdale
great place and even had them apply clear bra and ceramic pro to the G while there
exoshield has saved me already and is highly recommended as MB offers no other options
#197
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Soon: 2020 G63 Currently: 2016 GLE63 SUV + 97 F250HD, Before: 2013 G550, Range Rover Sport, 1984 CJ7
For the Windshield-challenged folks on the forum, please report+document your problem to: mercedes_benz@mailca.custhelp.com
#199
I received a call from MB customer service today to inform me that I should have a windshield some time next month and that they're on back order.
The real question here should be if there isn't a problem with these cars why are the windshields on back order?
Something just isn't right here.
The real question here should be if there isn't a problem with these cars why are the windshields on back order?
Something just isn't right here.
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Festertester (09-27-2019)
#200
I have a 2020 G550 coming in November. All this doom and gloom is having me second guess the vehicle.
Absolutely loved my 16’ G63. Beginning to wonder if I should be looking for a 2016-2018 G63 now.
Hope MB gets this sorted out and fast
Absolutely loved my 16’ G63. Beginning to wonder if I should be looking for a 2016-2018 G63 now.
Hope MB gets this sorted out and fast